Onboarding TeamLead at FiberOne Broadband May, 2025

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- Onboarding TeamLead at FiberOne Broadband
- View Jobs in ICT / Telecommunication / View Jobs at FiberOne Broadband
Posted: May 26, 2025

Deadline: Jun 6, 2025
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Fiber means better, faster Internet Our Home fiber (FTTH) service offers you the fastest home internet at a cheap rate. Enjoy a whole new way of connecting to and streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breaking th...

Onboarding TeamLead
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 - 5 years
- Location Lagos
- Job Field Administration / Facilities
JOB OBJECTIVE:

Onboarding responsibility is to make sure customer installation is completed within the SLA to align with the organization’s goals for customer satisfaction and service excellence.

ACOUNTABILITIES
- Supervision of agents in your team to ensure the SLAs of tickets in onboarding vendor buckets are met ensuring tickets in the refund and relocation buckets are treated
- Supervision of agents to ensure ticket SLA are met for various aspects of onboarding, follow up with tech team to ensure router deployment SLAs are being met
- Ensuring follow up and closure of aging tickets, checking onboarding pipelines daily to ensure they are being worked on by the agents
- Ensuring agents follow up with vendors for installations to meet required
- Manual reconnection and addition of lost days for relocation.
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Interested and qualified candidates should forward their CV to: careers@fob.ng using the position as subject of email.

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Onboarding TeamLead at FiberOne Broadband

Onboarding TeamLead

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Onboarding TeamLead at FiberOne Broadband

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