Service Delivery Support at FiberOne Broadband

JOB OBJECTIVE: 

Field Support Technician (FIBER) will be responsible for installing, troubleshooting, and maintaining fibre optic networks. This role involves working in various field environments, ensuring that the fibre infrastructure operates efficiently and effectively. The technician provides hands-on support and solutions to any issues related to fibre connections, (both Aerial and underground) from installation to repair. 

Accountabilities

• Installation: Set up and install fibre optic cables, connectors, and related equipment in both residential and commercial settings. 
• Maintenance: Perform routine maintenance on fibre optic networks to ensure optimal performance. 
• Troubleshooting: Diagnose and resolve issues related to fibre optic connections, including signal loss, cable damage, and connectivity problems. 
• Testing: Use specialized tools and equipment to test the integrity and performance of fibre optic cables and connections. 
• Documentation: Keep accurate records of installations, repairs, and maintenance activities. 
• Customer Support: Provide technical support and guidance to customers, ensuring their fibre services are functioning correctly. 
• Safety Compliance: Adhere to all safety regulations and best practices when working in the field.