Latest Vacancies at Decagon

Employment Type: Full Time/ Permanent
Reports to: CTO

Job Summary

• We are looking for a Technical Program Manager who would take ownership of our in-house senior engineer project-based program.

Mission

• Take ownership of the program by ensuring the successful up-skilling of junior software engineers to senior engineers, through our in house project-based mentorship program.

Position Description

• Take full ownership of the end-to-end management of the project-based mentorship program.
• Ensure that the program is delivered to the highest quality standards.
• Ensure that the curriculum is well defined and meets the market demands/ expectations for senior engineers.
• Engage all stakeholders including the CTO, mentors, trainer and clients to ensure successful output. 
• Continuously review the program needs, priorities and deliverables. 
• Monitor timelines and identify opportunities to improve the quality of the Program.
• Identify tools/ processes required to ensure the program is automated and runs smoothly.
• Interface with external clients to source projects that match the program requirements.
• Collect and share feedback from the project-based mentorship program with the main DecaDevs program for continuous improvement.

Qualifications & Skill Sets

• Bachelor's Degree or other relevant certifications.
• Practical experience in Project Management using Agile Methodology.
• Prior experience in requirement gathering and analysis.
• Strong leadership and analytical skills. 
• Excellent verbal and written communication skills.
• Project and time management skills.
• Ability to work with technical tools. 
• Must be proactive and willing to work with diverse teams.

Preferred Years of Experience:

• 4+ years of experience working as a Team Lead/ Engineering Manager.
• 8+ years programming experience in Java, C# or Node JS.
• Experience in Cloud Computing and Relational database management systems.
• Experience in System design.
• Experience in Algorithm & Data structures.

Benefits of Working at Decagon

• Decagon offers an energized, upbeat environment that strongly fosters employee work-life balance.
• A work culture that rewards goal-oriented professionals who enjoy meeting challenges head-on.
• Great/flexible work culture - as long as you get the work done.
• Amazing personal growth experience - at one of the fastest-growing start-ups in Nigeria.
• Access to/ budget for continuous learning and improvement.
• Pension and health plan.
• Working with a motivated and talented team.
• More importantly, an opportunity to transform the Software Engineering ecosystem in Nigeria and beyond.

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Employment Type: Full Time/ Permanent
Reports to: CTO

Mission

• To develop ideas, strategize concepts and extend the company’s skill base by using emerging technologies.

Position Description

• Writing advanced back-end code in PHP.
• Experience creating custom WordPress Plugins, Themes & Blocks.
• Troubleshooting application and code issues.
• You know SQL and how to write efficient queries.
• Able to translate UIs into markup languages. HTML & CSS.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

Qualifications & Skill Sets

• 12 - 15 years experience in PHP full-stack.
• Experience with WordPress.
• Excellent command of PHP7+ & Javascript.
• In-depth understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with Git workflow and Github Actions.
• Excellent MVC web applications experience.
• Solid Enterprise Architecture experience.
• Experience in the practical application of a range of software development methodologies.
• Documenting functional and non-functional technical requirements.
• Excellent verbal and written communication skills.
• Attention to detail and ability to work within deadlines.
• Ability to multitask on several projects and manage workflow.
• Keep up-to-date with the latest trends, innovations, cultures and new technical
• developments/ changes within the industry.

Benefits of Working at Decagon

• Decagon offers an energized, upbeat environment that strongly fosters employee work-life balance.
• A work culture that rewards goal-oriented professionals who enjoy meeting challenges head-on.
• Great/flexible work culture - as long as you get the work done.
• Amazing personal growth experience - at one of the fastest-growing start-ups in Nigeria.
• Access to/ budget for continuous learning and improvement.
• Pension and health plan.
• Working with a motivated and talented team.
• More importantly, an opportunity to transform the Software Engineering ecosystem in Nigeria and beyond.

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Job Summary

• We are looking for a performance management leader who will be responsible for driving high performance across our engineering teams, as well as client success.

Mission

• Set objectives and define clear standards for success by proactively collecting internal and external feedback and converting the feedback into data points for process and performance improvement.

Position Description

• Managing client expectations, as well as improving engineer output to ensure client satisfaction, retention and overall success.
• On-board clients on Decagon products and services to facilitate optimal performance upon resumption.
• Take clients through the shortest path to value so that they can get ROI (Return on Investment) as soon as possible. 
• Prepare and onboard Decagon Engineers for the work environment based on general best-practice and specific client expectations.
• Drive effective periodic performance evaluation of Decagon engineers working with clients.
• Coordinate with the relevant stakeholders, to ensure that Decagon engineers working with clients are given sufficient and effective performance management & mentorship. 
• Build strong, long-term relationships with clients by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs, and continually delight them with a positive, client-centric attitude. 
• Review client complaints and concerns and seek to improve all aspects of the client experience with the company. Serve as the primary interface to manage and resolve any critical situations raised by clients.
• Prepare periodic client satisfaction reports to educate internal stakeholders on how our clients feel, and give recommendations to improve overall client satisfaction. Provide insights and relay the voice of the client with internal teams, including Sales, Marketing, Product, Training/ Program, Finance, Engineering Services, People Management, etc.
• Be a client advocate while capturing client feedback and reporting requests to Product Management and Engineering.
• Maintain a detailed understanding of our product and services, and assist clients with questions and suggest the best product for their needs.
• Work with clients to ensure they are leveraging our products, services, and engineers effectively and finding value in our services. Drive essential activities that ensure client satisfaction, account renewal, and account growth.
• Develop and share best practices with internal teams to continually improve the quality, effectiveness, and efficiency of our processes, that have an impact on client satisfaction. Advice on policies and procedures that optimize the client experience.
• Ultimately will be responsible for ensuring strong adoption and retention throughout the client’s lifetime. 

Qualifications & Skill Sets

• BSc or MSc in Business Administration, Human Resource Management or any related field. 
• Leadership - You will take on a leadership role for the Client Success team. You will help build & nurture the team to ensure goals are met and clients are satisfied. 
• Performance Management/ Account management experience (preferably for a tech outsourcing firm).
• Experience working with senior and executive-level client contacts is desirable.
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse client account base. 
• Deep understanding of clients' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed. Ability to build credibility and trust by understanding and addressing client requirements.
• Exceptional ability to communicate and foster positive business relationships.
• Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
• Must be tactful & skilled in crisis management.
• Demonstrated ability and desire to work and excel in a fast-paced environment.
• Excellent multitasking and project management skills.
• High Emotional Intelligence - Must be empathetic and patient with clients and Engineers.
• Basic knowledge of Scrum processes (preferred). 

Preferred Years of Experience:

• 5 years of experience working in a Performance management role (preferably for an IT outsourcing firm). 

Benefits of Working at Decagon

• Decagon offers an energized, upbeat environment that strongly fosters employee work-life balance.
• A work culture that rewards goal-oriented professionals who enjoy meeting challenges head-on.
• Great/flexible work culture - as long as you get the work done.
• Amazing personal growth experience - at one of the fastest-growing start-ups in Nigeria.
• Pension and health plan.
• Working with a motivated and talented team.
• More importantly, an opportunity to transform the Software Engineering ecosystem in Nigeria and beyond.