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  • Posted: Mar 2, 2021
    Deadline: Mar 10, 2021
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  • Since 1979, we have helped people grappling with the toughest hardships survive - and then thrive. That’s the heart of our approach: We help communities turn crisis into opportunity. Throughout our history, Mercy Corps has demonstrated innovation, timeliness and the ability to adapt quickly to changing realities.
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    Driver

    Program / Department Summary

    The Driver will work within the Logistics department of Operational Support structure, committed to provide reliable and compliant support to program activities in order to achieve efficient service to program beneficiaries.

    General Position Summary

    The driver will provide safe transport services for MC program and support staff in the described AOR (Area of Responsibility). The driver will adhere to all traffic and MC safety rules and follow the transport guidelines required by the MC transport department.

    Essential Job Responsibilities

    Program Management

    • Operate MC vehicles as assigned by supervisor.
    • Maintain vehicle log-sheets in accordance with MC policies/regulations.
    • Check the vehicle conditions after each trip/routinely – report needs and problems to transport management.
    • Adhere to all safety and communication protocols as advised by Mercy Corps and supervisor.
    • Responsible for the safekeeping of all vehicle equipment, tools, first aid kits, spares etc.
    • Keep the vehicle ready, clean and on standby – ready for use at all times.
    • Assist, as required, with logistics in the office
    • Cooperate and be of assistance to staff and visitors – assist in troubleshooting potential problems during daily business.
    • Report all maintenance needs of the vehicle to the operations lead within the office on a regular basis;
    • Undertake field assignments as assigned.
    • Adherence to all MC policies and procedures as outlined in MC policies and procedure manuals.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission in country of operation.

    Security

    • Ensure compliance with security procedures and policies as determined by country
    • Proactively ensure that team members operate in a secure environment and are aware of policies.

    Organizational Learning 

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically
      to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    • Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

    Supervisory Responsibility

    None applicable

    Accountability

    Reports Directly To: Senior Operations Officer

    Works Directly With: Assistant Operations Officer, other drivers. Co-ordinates with Mercy Corps program and operations staff in the office

    Knowledge and Experience

    • Valid drivers license and experience driving 4x4 vehicles.
    • Must respect and adhere to all safety and traffic rules.
    • Basic understanding of English and fluency in all local languages is required.
    • Knowledge of routes, duty stations, project areas, the NGO and diplomatic community is required.

    Success Factors

    The successful candidate must be committed to assigned responsibility, having respect for time and be supportive to program activity. Should be helpful with guiding and assisting passengers. Ensure compliances with safety regulation during the trip.

    Qualifications

    Behaviors

    Preferred

    Functional Expert: Considered a thought leader on a subject

    Education

    Required

    Technical/other training or better.

    Preferred

    High School or better.

    go to method of application »

    Human Resources Officer

    Program / Department Summary

    Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation.

    The Human Resource Department is responsible for providing effective HR policies, procedures, and people-friendly guidelines and support within Mercy Corps Nigeria(MC-N). This includes but is not limited to: Talent Acquisition & Development; employee engagement coordination; country wide training & learning management; compensation & benefits administration; performance management oversight; disciplinary & grievance handling; staff data management; staff disengagement management and 3rd party service provision management (HMO, Group Life, etc).

    General Position Summary

    The HR Officer will work alongside members of the HR Department will be responsible for ensuring adherence of HR policies and procedures, recruitment is according to Recruiting Guidelines as well championing national hiring and national & expatriate onboarding process. S/he will also work with the HR Manager and HR team to support the Human Resource function across MC-N including employee engagement & management, performance management, employee welfare and HR project management for all Rural Resilience program office locations.

    Essential Job Responsibilities

    The specific duties and responsibilities of the Human Resources Officer include, but are not limited to, the following:

    STRATEGY

    • Support the HR Director in successful implementation, adherence, and common understanding of National Staff Handbook and other HR Policies in all MC-N Offices
    • Support the HR Director to ensure that controls are put in place to allow for transparent and unbiased HR processes and systems

    HR Management

    • Ensure right person is put in right place and work closely with hiring managers and Talent Acquisition Officer to identify personnel needs, job specifications, job duties, qualifications and skills for all positions in Rural Resilience locations
    • Support in finalizing negotiations and prepare documentations including renumeration package attached to offers for new hires in accordance with MCN guideline for assigned MC offices in close coordination with HR Director or designee.
    • Perform all required reference, background, and documentation checks for new hires and discuss results with hiring managers for assigned MC offices.
    • Screen, refer, and maintain a talent pool of external and internal candidates for additional interviews as applicable for assigned MC offices.
    • Ensure effective implementation of onboarding mechanism in close coordination with Talent Acquisition Officer and ensure all team members receive complete orientation within 15 days of hire in assigned MC offices.
    • Ensure pre-hire new hire starter pack is ready and administer the new hire documentation process including filling of all signed MC-N paperwork
    • Monitor and ensure completion of all MC Mandatory onboarding and Safeguarding courses with one week of hire and full use of assigned MC offices.
    • Be responsible for update and upkeep of personnel files for team members working in all MC-N locations as per Mercy Corps defined protocols and MC-N HR practices.
    • Work alongside Talent Acquisition Officer to ensure all job files are created and updated as per Mercy Corps defined protocols and MC-N HR practices.
    • Assist the HR lead in administration of Medical and Accidental Insurance benefits for all MC-N team members in assigned office
    • Ensure that National Staffs issued ID cards are aligned with their employment contracts and renewed on a timely basis for team members in assigned office
    • Be responsible to update and upkeep the Human Resources Database. Follow up with field offices for monthly staff database if required and consolidate into main database. Maintain appropriate records and ensure confidentiality regarding personnel activities and personnel data including employment documentation, evaluations, exit interviews and other relevant information.
    • Be responsible for update and upkeep and smooth transition of all HR Data and information’s to Human Capital Management System for MC-N.
    • Track all performance reviews/probationary evaluations/ contract end dates and notify supervisors and team members accordingly in assigned MC offices.
    • Be responsible for timely collection and review of monthly timesheets for team members in assigned MC offices.
    • Provide a broad range of in-person field HR support, including support in performance management, grievance management and team engagement in assigned MC offices.
    • Working alongside Field HR Officers to ensure timely and accurate update and maintain leave record for all MC-N Offices
    • Support the HR lead to track changes and create report for information pertaining to payroll
    • Be informed, on an ongoing basis, about current and changing HR-related laws, policies and “best practices” to ensure that current and future personnel policies, employment practices, and compensation packages are within the limits of established standards, procedures, guidelines and policies of Mercy Corps, as well as national laws.
    • Provide support during the management of any MCN cooperative & employee driven welfare schemes
    • Perform other duties as assigned by the supervisor.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

    COMPLIANCE

    • Ensure adherence to all MC policies and procedures as outlined in MC policies and procedure manuals.
    • Maintain confidentiality of all national staff personnel issues including disciplinary procedures and contracts/ pay rates
    • Ensure all HR activities adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards
    • Ensure compliance with donor and Mercy Corps regulations related to emergency programming.

    Security

    • Ensure compliance with security procedures and policies as determined by country leadership.
    • Proactively ensure that team members operate in a secure environment and are aware of policies.

    Organizational Learning 

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically
      to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    • Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

    Supervisory Responsibility: N/A

    Accountability

    Reports Directly To: HR Director

    Works Directly With: Senior HR Officer, Field HR Officers, All Hiring Managers, Senior Management Team, Mercy Corps operation staff, finance, program team and partner organizations.

    Knowledge and Experience

    • Bachelor’s degree in HR Management/ Administration or relevant field.
    • 2 - 5 years of professional experience in multiple human resource disciplines.
    • Demonstrated understanding and proven experience of staffing and talent planning in international relief and development environments.
    • In-depth knowledge and experience of Nigerian Labor Act, compensation, benefits administration, recruitment, selection and onboarding
    • Proficiency in MS Office, internet searching, and applicant tracking systems and use of social media for sourcing talent.
    • Ability to communicate, influence and problem solve effectively across diverse cultures and geographical distances with sensitivity
    • Fluency in English is required. Fluency in any other Nigerian languages will be an added advantage.

    Success Factors

    • The successful candidate must have excellent interpersonal skills, strong oral and written communications skills and should be an excellent listener. S/ he must have excellent analytical skills, good reasoning abilities, and sound judgment. S/he will also be able to thrive in a fast-paced environment and will demonstrate strong understanding of cultural and social environment that exist both in and out of Nigeria and will have the willingness and ability to work effectively with a wide verity of people. S/he will develop and maintain productive professional relationships with a broad spectrum of stakeholders within the organization and throughout the relief and development community.  S/he will be flexible, resilient and possess the ability to prioritize and manage multiple tasks simultaneously.

    Qualifications

    Education

    Required

    Bachelors or better.

    Preferred

    Masters or better.

    go to method of application »

    Senior Procurement Officer

    Program / Department Summary

    Mercy Corps, an international humanitarian NGO and has been operating in Nigeria since 2012 and is looking for a Senior Procurement Officer to be based in Abuja, to support the implementation of a rapid COVID response program through Mercy Corps’ USAID Feed the Future-funded Rural Resilience Activity. The rapid response program will support vulnerable populations and livelihoods through Cash for Work and strengthen supply chains through smart Cash Subsidies.

    General Position Summary

    • The Senior Procurement Officer is responsible for overseeing the procurement aspects of Mercy Corps’ logistic operation.
    • Working closely with Program, Administration, Finance and Logistics the Senior Procurement Officer is instrumental in supporting program activities through his/her services.

    Essential Job Responsibilities

    • The Senior Procurement Officer will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

    Program Management

    • Coordinate daily MCN procurement activities.
    • Ensure that the procurement department supports the programs efficiently and compliantly.
    • Understand MC procurement policies and formats. Provide training to staff on these policies.
    • Assist Program and Operational personnel in regular procurement planning meetings.
    • Assist staff as needed on timely completion of purchase requests and other documentation.
    • Interact with contractors, in coordination with the Program & Operation Managers.
    • Ensure that the required documentation of supplies and transactions are completed to MC standards.
    • Prepare of status reports on deliveries for P&L and office Management and recipient of supplies.
    • Coordinate with the Warehouse on delivery of items including completion of Goods Received Notes, storage of items and transfer of items to field sites.

    Procurement Management

    • Regularly produce purchase status and completed purchases reports using the Ongoing PR Master List and PR Master List.
    • Ensure that Mercy Corps’ procurement activities are legal and moral.
    • Enforce proper use of procurement ceilings and approval procedures.
    • Carryout the procurement of goods, works and services for all the PRs above USD $20,000 – as per Mercy Corps standards and formats.
    • Carryout the procurement of national consultants services (all values) – as per Mercy Corps standards and formats.
    • Oversee the establishment of various Master Agreements (MPAs and MSAs) for commonly used items – as per Mercy Corps standards and formats.
    • Assist in the maintenance of thorough procurement files. Ensure that the procurement filing system is in place and in accordance with the Procurement filing procedures as outlined in the FP3.
    • Assist the P&L management and office staff with procurement activities, as required.
    • Coordinate with the Finance Department to ensure that payments to vendors are made on-time and without any unnecessary strain on the financial systems of MC
    • Assist P&L Management with asset management. Identify assets during the course of procurement and notify the Asset Controller on receipts of assets.
    • Maintain file on market prices for commonly-bought items.
    • Perform any other reasonable duties that deem necessary as assigned by the supervisor

    Team Management

    • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
    • Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
    • Supervise, hire and orient new team members as necessary.
    • Provide team members with information, tools and other resources to improve performance and reach objectives.
    • Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.

    Organizational Learning

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Supervisory Responsibility

    • Directly supervises the Procurement Assistant and Procurement Intern

    General Accountability

    • Accountable for following Mercy Corps Field Procurement Policies and Procedures (FP3), the MC Code of conduct regarding procurement activities and MC Conflict of Interest policy.

    Works Directly With

    • Operations Team, Finance Team, Co-ordinates with Mercy Corps program and operations staff regarding procurement planning and activities

    Knowledge and Experience

    • Degree in a relevant business field is desired. 2-3 years of experience in large scale supply chain management and/ or international business.
    • Strong organizational skills; ability to interact effectively with international and national personnel. Excellent oral and written English skills.
    • High level of computer skills on MS Office programs.
    • A demonstrated ability to multi-task and process information into action as to not delay program activities.
    • A clear understanding of procurement ethics and donor compliance is essential.
    • Certification in procurement/supply chain management is an advantage
    • Knowledge of Sphere standards and other training in humanitarian response preferred.

    Success Factors

    • The Senior Procurement Officer is conscientious with an excellent sense of judgment. S/he has the ability to work simultaneously on multiple tasks and a willingness and ability to work effectively with a wide variety of people. They have the ability to work as part of a team and coordinate with project personnel.

    Qualifications

    Behaviors

    Preferred

    Innovative: Consistently introduces new ideas and demonstrates original thinking

    Functional Expert: Considered a thought leader on a subject

    Dedicated: Devoted to a task or purpose with loyalty or integrity

    Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

    Motivations

    Preferred

    Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

    Education

    Required

    Bachelors or better.

    Preferred

    Masters or better.

    go to method of application »

    State Manager

    Location  Benue  Application Link

    Location   Kebbi  Application Link

    PROGRAM/DEPARTMENT SUMMARY

    Mercy Corps, an international humanitarian NGO and has been operating in Nigeria since 2012 and is looking for State Managers to be based in Benue state, covering Benue/Ebonyi to support the implementation of a rapid COVID response program through Mercy Corps’ USAID - funded  Feed the Future Nigeria Rural Resilience Activity. The rapid response program will support vulnerable populations and livelihoods through Cash for Work and strengthen supply chains through smart Cash Subsidies.

    GENERAL POSITION SUMMARY

    The State Manager is responsible for leading and managing Rural Resilience Activity’s operations and multi sectoral program of Humanitarian Assistance, early recovery and long term development in the Field Location. The State Manager will focus on providing leadership and representation of Rural Resilience Activity/Mercy Corps Nigeria in the respective field locations. The State Manager is responsible for project management and the implementation of program quality and accountability and ensuring Mercy Corps policies and procedures are adhered to by all staff all other contractors for Mercy Corps. She/he is responsible for enforcing strict ethical and integrity standards and ensures that those cases of violation of ethics such as fraud, corruption and breach of code of conduct are reported, documented and dealt with according to Mercy Corps policies and procedures. As the most senior staff for Mercy Corps in the Field location, the State Manager is responsible for representing USAID Feed The Future Nigeria Rural Resilience Activity/Mercy Corps to partner organizations and local authorities and for coordination with other NGOs. The post holder will represent Mercy Corps on local government level on all coordination platforms.

    ESSENTIAL JOB FUNCTIONS

    Project Management

    • Oversee ongoing programs and startup of new programs in field locations (Benue/Ebonyi).
    • Ensure program implementation is on time, target and budget, using effective M&E systems to achieve the desired impact.
    • Ensure that program implementation is responsive to communities, authorities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
    • Fulfill Mercy Corps Program Management Minimum Standards based on the organization-wide guide.
    • Conduct monitoring visits to the field to ensure that all targeted program beneficiaries are rightly benefitting from USAID Nigeria Feed The Future interventions.
    • Supervise and be responsible for all technical aspects of project implementation, ensure that all interventions are completed in a timely, efficient, and accurate manner according to standard engineering methods.
    • Ensure a safe working environment for all people involved in project implementation.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to USAID/Mercy Corps and to not jeopardize its humanitarian mission.

    Quality, Accountability and Compliance

    • Provide State Leadership in the rollout and implementation of Community Accountability and Response Mechanism according to established Standard Operating Procedures.
    • Promote and encourage openness to welcoming feedback and complaints from beneficiaries and communities, and learning from staff.
    • Ensure that those cases of violation of ethics such as fraud, corruption and breach of code of conduct are reported, documented and dealt with according to Mercy Corps policies and procedures.
    • Ensure that beneficiaries are effectively targeted according to established vulnerability criteria and Standard Operating Procedures.
    • Ensure that Standard Operating Procedures for all program activities are developed and adopted, strictly followed in Benue/Ebonyi.
    • Integrate community approaches, gender sensitivity, resilience approach and capacity building into all activities as appropriate.
    • Create and maintain systems ensuring effective and transparent use of financial resources and timely, accurate and informative reporting in line with donor and Mercy Corps policies and procedures

    Operations Management

    • With the support of the Chief of Party/Deputy Chief of Party and the Operations team, ensure operation systems (procurement, transport, storage, communications, estate/buildings management, asset management, etc.) are in accordance with Mercy Corps systems and policies.
    • Ensure adequate operational systems are in place to provide adequate support to the field team.
    • And that HR policies and procedures are understood by the project team and implemented.
    • Provide leadership to the state team, ensuring clarity over project plans and priorities, encouraging effective teamwork and inclusiveness, and building a team spirit through regular meetings.
    • Oversee the administrative functions for the project team, line managing staff where appointed.

    Security Management

    • Responsible for security management for the state team, including providing inputs to the location-specific Security Plan, ensuring staff are fully briefed/trained on the agreed security measures appropriate to the area, staff understand individual and collective responsibilities for safety and security and ensuring incidents are reported, critical learning is recorded and corrective actions taken.

    External Representation

    • Develop and maintain good lines of communication and relationships with local authorities and the local community.
    • Represent Mercy Corps to local authorities (whether formal governmental or informal
    • Authorities), securing the necessary appointments for visitors and local authority approvals and attendance to Mercy Corps functions.
    • Represent Mercy Corps to other NGOs, and visitors, ensuring coordination and constructive working relations and attendance at relevant inter-agency coordination meetings as delegated by the Chief of Party.

    QUALIFICATION

    • Education: Bachelor’s Degree
    • At least 5 years field experience in Humanitarian and/or development programs, including demonstrable success in managing humanitarian programs in transitional environments
    • Proven experience in managing programs in relevant technical area(s) including E-Vouchers, Cash Transfers, Cash Grants, Livelihoods, Financial Services, and/or services for Internally Displaced Persons. Strong understanding of conflict sensitive program mainstreaming would be a key advantage.
    • Strong leadership skills and proven experience in managing diverse and multicultural teams the cooperate and deliver results.
    • Must be a person of high morality and integrity standards both at personal and professional level.
    • Demonstrated ability to build and manage effective working relationships in multi-cultural environment.
    • Pro-active and able to work independently to complete project tasks/
    • Attention to detail and ability to follow through on task assignments
    • Experience working in humanitarian context projects is an essential.
    • Maintain effective communications with the local authorities and local community.
    • Supervise and be responsible for all technical aspects of daily project implementation.
    • Ensure regular filed monitoring visits of targeted area and provide on job support & monitoring.
    • Good written English and spoken command of local languages.

    SUPERVISORY RESPONSIBILITY: Yes

    REPORTS DIRECTLY TO: Chief of Party

    • Complete routine progress reports and submit reports as required by supervisor;
    • Provide weekly progress reports on implementation to supervisor;
    • Assist USAID/MC management with any requests for information or data regarding program expansion or development.

    WORKS DIRECTLY WITH: Programs, Operation and Finance

    • Cooperate and coordinate with all project staff to ensure good internal coordination and subsequent high quality project selection, implementation and management.
    • Coordinate with MC staff of non-engineering projects that may be present in the assigned locations.

    SUCCESS FACTORS

    The successful candidate will provide effective leadership to the USAID Feed The Future Nigeria Rural Resilience Activity/Mercy Corps program teams in Benue/Ebonyi. S/he will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building. S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

    LIVING CONDITIONS / ENVIRONMENTAL CONDITIONS 

    This position is based in Makurdi, Benue State, Nigeria and requires frequent travel to field locations and cross-state travel.

    SECURITY

    Security in the field locations require additional vigilance and accessibility will be reassessed continuously. Access to good medical services may be limited. Phone communication, internet, electricity and water is available but might be erratic.

    Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps policies, procedures, and values at all times and in all locations.

    Qualifications

    Education

    Required

    Bachelors or better.

    Preferred

    Masters or better.

    go to method of application »

    Agricultural Specialist

    Location  Benue Application Link

    Location  Kebbi Application Link

    Program / Department Summary

    Mercy Corps, an international humanitarian NGO and has been operating in Nigeria since 2012 and is looking for Agricultural Specialists to be based in Benue state, covering  Benue/Ebonyi to support the implementation of a rapid COVID response program through Mercy Corps’ USAID - funded Feed the Future Nigeria Rural Resilience Activity. The rapid response program will support vulnerable populations and livelihoods through Cash for Work and strengthen supply chains through smart Cash Subsidies.

    General Position Summary

    The Agricultural Specialist assists the State Manager in the daily smooth running of the agricultural component of the COVID Response Program. 

    Essential Job Responsibilities

    Program Management

    • Oversee the implementation of all Feed The Future Nigeria Rural Resilience Activity programs in the state location supporting agriculture, fisheries, and livestock industries and producers and vendor associations and businesses.
    • Conduct surveys, need assessments, data and information collection as and when required for the cash for business COVID response aspect of the program.
    • Participate in agricultural and community meetings to identify priorities.
    • Monitor and maintain coordination with the village and sub district/district heads for all areas in which the COVID response program operates.
    • Bring to the attention of the State Manager areas where formal agreements should be made e.g. MOUs with government partners around recovery.
    • Participate in NGO and INGO meetings on agriculture and represent MC as requested in coordination forums related to agriculture.
    • Ensure all agriculture programs activities are in line with government strategy.
    • Maintain links to sources of technical assistance and information and disseminate technical information and assistance to program assistants where necessary.
    • Coordinate closely with the Senior Officer - Cash Grants/Cash for Work, village liaison officers, other technical staff, Cash for Work project staff and operational staff to ensure project activities are integrated into an overall return plan.
    • Maintain, monitor and measure project implementation data entry. Keep the State Manager informed at all times. Work with M&E to track project impact, standards, and operational compliance.
    • Promote and adhere to the principles and objectives of the recovery programs, Rural Resilience Activity and Mercy Corps.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

    Security

    • Ensure compliance with security procedures and policies as determined by country leadership.
    • Proactively ensure that team members operate in a secure environment and are aware of policies.

    Organizational Learning 

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically
      to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    • Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

    Accountability

    Reports Directly To: State Manager

    Works Directly With: Senior Officer - Cash Grants/Cash for Work and Operations Team

    Knowledge and Experience

    • Must be able to work independently and show initiative; experience with NGOs a plus.
    • Report writing experience.
    • Ability to make recommendations for improvement.
    • Strong computer (MS Office), filing, and organizational skills.
    • Good spoken and written English, knowledge of local languages a plus.
    • Willingness to travel throughout the project areas.

    Success Factors

    The successful candidate will provide effective support to the USAID Feed The Future Nigeria Rural Resilience Activity/Mercy Corps program teams in Benue/Ebonyi. S/he will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building. S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

    LIVING CONDITIONS / ENVIRONMENTAL CONDITIONS 

    This position is based in Markudi, Benue State and requires frequent travel to field locations and across state travel.

    SECURITY

    Security in the field locations require additional vigilance and accessibility will be reassessed continuously. Access to good medical services may be limited. Phone communication, internet, electricity and water is available but might be erratic.

    Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps policies, procedures, and values at all times and in all locations.

    Qualifications

    Education

    Required

    Bachelors or better.

    Preferred

    Masters or better.

    go to method of application »

    Monitoring, Evaluation & Learning Officer

    Locationn  Benue  Application Link

    Location  Kebbi Application Link

    Duration of Assignment: 7 Months

    Program / Department Summary

    Mercy Corps, an international humanitarian NGO and has been operating in Nigeria since 2012 and is looking for M&E Officers to be based in Benue state, covering Benue/Ebonyi to support the implementation of a rapid COVID response program through Mercy Corps’ USAID – funded Feed the Future Nigeria Rural Resilience Activity. The rapid response program will support vulnerable populations and livelihoods through Cash for Work and strengthen supply chains through smart Cash Subsidies.

    General Position Summary

    The Monitoring, Evaluation & Learning (MEL) Officer will support the program teams with technical oversight and direction on all monitoring and evaluation needs across implementing areas. S/he will support the State Manager in ensuring timely and quality reporting. The MEL Officer will support the provision of program staff with the information and training to capture monitoring metrics regularly and efficiently. S/he will coordinate and support data collection and analysis of activities and regularly provide technical oversight, problem-solving, and support. S/he will report to the Rural Resilience Activity MEL Manager. 

    The MEL Officer will be responsible for assisting all components of the Rural Resilience Program with their MEL needs. Mercy Corps Nigeria utilizes mobile data collection through a tablet-based application, and the M&E Officer will lead on mobile form authoring and testing. Additionally, the position requires management and analysis of cloud-based datasets for timely, and often real-time, visualization and utilization. Mercy Corps’ MEL team will continue to develop an end-to-end standard for mobile data, which includes building and maintaining dashboards of program progress and performance.

    As gender and social inclusion (GESI) of the MC program, the M&E Officer is required to own this component and ensure GESI sensitivity are integrated into his/her work area.

    Essential Job Responsibilities

    • Contribute to adapting existing M&E systems to monitor and evaluate project activities and impact, in accordance with existing Mercy Corps DM&E guidelines.
    • Support data capture across program interventions and analyze data collected during monitoring and evaluation activities.
    • Oversee data indicator tracking and analysis, linking it with evidence on a regular basis and ensure that data and metrics in field reports are accurate.
    • Maintain an up to date database that reflects progress through Monitor and TolaData (including disaggregated beneficiary counts) and donor indicators
    • Remain updated with developments among the USAID and Mercy Corps Nigeria MEL community and agency-wide MEL trends and resources, and ensure that the MEL team are applying MC guidance and policies appropriate and in a timely manner
    • Play key role in the development and leading in the review of result chains, sector intervention strategies and M&E frameworks and document changes to generate learnings and ideas for programs
    • Write, edit, and summarize field reports to develop quality and informative monthly and quarterly reports for donors and internal teams.
    • Work with the program team to identify opportunities to innovate M&E systems (particularly digital enhancement, data visualization).
    • Support sector specific market analysis, documenting market system behavior changes, as well as other case studies at the project and program levels - data quality controls as integral of maintaining a systematic MEL process.
    • Tracking and documenting key aspects of pilot projects for iterative adaptive learning and scale of proven models.
    • Coordinate assessments, evaluations and monitoring surveys in area of operation.
    • Provide input on the design and implementation of baseline studies, mid-term evaluations and final evaluations.
    • Visit project sites and partners to collect supplementary data, stories and conduct qualitative research both independently and in teams to ensure regular and accurate information.
    • Work closely with program teams for filing/archiving documentation both softcopies and hardcopies.

    Learning

    • Support learning-to-action events, reflection sessions to systematically analyze data for programmatic use and to document and incorporate lessons learned into program design, planning and implementation.
    • Leverage lessons learned, best practices, program data, evaluations and provide evidence based information, proposal annexes, success stories, case studies and other high-quality results-based documentation.
    • Work closely with central CLA/KM team to identify and document different case stories and communications points and process across programs.

    Additional Tasks

    • Support with other tasks as needed.

    Organizational Learning 

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Security

    • Ensure compliance with security procedures and policies as determined by country leadership.
    • Proactively ensure that team members operate in a secure environment and are aware of policies.
    • Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities. Coordinate with MC Security Officer and State Manager on any threats to MC staff and activities; follow up on incidents/security threats in areas of operation.

    Supervisory Responsibility

    None

    Accountability

    Reports Directly To: State Manager

    Works Directly With: MEL Manager, Program team

    Knowledge and Experience

    • At least 2 years of experience in development, implementation, monitoring and evaluation or other learning efforts is required.
    • Bachelor’s degree in Economics, Agriculture, Demography, Statistics, Business administration or relevant field (Essential).
    • Should understand concepts and demonstrate skills in monitoring and evaluation, project cycle, results chain and frameworks, participatory monitoring and or Market facilitation.
    • Capacity to produce high-quality briefs and reports.
    • Demonstrated ability to train and build capacity of others, including private small/medium micro-enterprises on the essence of data for decision.
    • Should be able to design and implement surveys, have knowledge of commonly used probability and purposive sampling techniques.
    • Should have knowledge of quantitative and qualitative data collection, reporting techniques. S/he should understand and be able to apply basic measures of central tendency and spread.
    • Experience developing and disseminating regular communication materials and updates.
    • Experience representing the organization and its interests to a diverse range of local and international government officials, private sector, local civil society organizations, other international organizations, the media and the public.
    • Proficiency with digital platforms for MEL (e.g Commcare, Ona/Kobo) – including familiarity with other technology platforms to support programs and MEL related activities.
    • Ability to demonstrate innovative and adaptive management skills.
    • Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing.
    • Demonstrate strong emotional intelligence.
    • Excellent oral and written skills and computer skills.
    • Fluency in English; fluency in local languages required.

    Success Factors

    • S/he will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive communication skills and proven experience with capacity building. S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

    Living Conditions / Environmental Conditions

    • The position is based in Benue State and requires travel between states.
    • Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

    Qualifications

    Behaviors

    Required

    Functional Expert: Considered a thought leader on a subject

    Preferred

    Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

    Education

    Required

    Bachelors or better.

    Preferred

    Masters or better.

    go to method of application »

    Operations Assistant

    Location  Benue  Application Link

    Location  Kebbi Application Link

    Duration of Assignment: 7 Months

    Program / Department Summary

    Mercy Corps, an international humanitarian NGO and has been operating in Nigeria since 2012 and is looking for an Operations Assistant to be based in Benue state, covering Benue/Ebonyi to support the implementation of a rapid COVID response program through Mercy Corps’ USAID Feed the Future-funded Rural Resilience Activity. The rapid response program will support vulnerable populations and livelihoods through Cash for Work and strengthen supply chains through smart Cash Subsidies.

    General Position Summary

    The Operations Assistant is responsible for providing support to logistic units for MC Offices according to procedure and process of Operations requirements.

    Essential Job Responsibilities

    Office Management

    • Organizing and managing the stocks and stores of office and GH's supplies and stationery.
    • Facilities management and supervision of cleaners/ cooks/ watchmen.
    • Assist in the preparation of monthly operations reports.
    • Assist in facilitating the release of supplies and stationery from MC stores as request.
    • Assist in preparation of trainings, conferences and regular meetings for MC staff in MC offices.
    • Assist in managing and organizing power supplies and MC generators in offices/ GH's.

    Asset Management

    • Assist in asset inventory management (receiving, counting, reporting) in coordination with the Operation officer and asset controller.
    • Other duties as assigned.

    Fleet

    • Assist t in facilitating movements of people and commodities across Mercy Corps Nigeria offices.
    • Facilitate the drivers and fleet managing (in coordination with Operations Officer).
    • Other duties as assigned by Operations Officer.

    Warehousing

    • Assist in facilitating the release of commodities from MC warehouses.
    • Organizing and managing the stock/ commodities of warehouses.
    • Assist and work closely with partners/ Los (Local Organizations) on warehousing, ensure proper storage, documentation and procedures are followed.

    Procurement

    • Acquiring Quotations for purchases as needed.
    • Assist in purchasing items required for office operations.
    • Other duties as assigned.

    Organizational Learning 

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically
      to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    • Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

    Supervisory Responsibility

    Cook, Cleaners

    Accountability

    Reports Directly to: Operations Officer

    Works Directly with: All Programs staff, Operations, Finance, HR

    Knowledge and Experience

    • University degree preferable, institute degree is also considered in administration/ logistics or relevant experience.
    • One or two years' experience in administration and logistics.
    • Fair in written and spoken English and local languages required.
    • Document control, good skills in filing documents.
    • Strong organizing skills, strong skills in problems solving.
    • Good communications skills.
    • Computer skills word and excel are required.

    Success Factors

    • Conscientious with an excellent sense of judgment.
    • Ability to work simultaneously on multiple tasks.
    • Willingness and ability to work effectively with a wide variety of people.
    • Excellent interpersonal skills.
    • Ability to work as part of a team and coordinate with project personnel.
    • Fair spoken and written English.
    • Computer literate and strong organizational skills.

    Qualifications

    Behaviors

    Preferred

    Functional Expert: Considered a thought leader on a subject

    Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

    Education

    Required

    Bachelors or better.

    Preferred

    Masters or better.

    go to method of application »

    Operations Officer

    Location  Kebbi  Application Link

    Location  Benue Application Link

    Program / Department Summary

    Mercy Corps, an international humanitarian NGO and has been operating in Nigeria since 2012 and is looking for an Assistant Finance Officer to be based in Kebbi state, covering Kebbi/Niger to support the implementation of a rapid COVID response program through Mercy Corps’ USAID Feed the Future-funded Rural Resilience Activity. 

    General Position Summary

    The Operations Officer provides day-to-day support to the program operations in Kebbi/Niger, under the direct supervision of the Operations Manager based in Abuja. As part of his/her responsibilities the Operations Officer will undertake tasks under procurement, administration, logistics and security working in close collaboration with the finance and program teams based in Kebbi/Niger. S/he will promptly and effectively provide all required support to programs so to deliver the assistance to beneficiaries in a timely, compliant and transparent manner.

    Essential Job Functions

    Procurement

    • Read and has clear understanding of the Mercy Corps FP3 and all procedures;
    • Lead Mercy Corps daily Procurement Activities in Kebbi/Niger. Office to meet program and country mission objectives in a timely manner and in accordance with Mercy Corps guidelines and donor regulations;
    • Possesses a full understanding of MC procurement policies and formats. Provide training to new staff on these policies and provided refresher training as gap in staff knowledge are identified;
    • Assists staff as needed on creating clear and understandable purchase requests (PR) and other documentation;
    • Collects quotations and bids from the market for PR-s with support from Operations Manager – as per Mercy Corps standards and formats;
    • Conduct regular market survey at least every quarter with coordination and support from Operations Manager in Yola;
    • Conduct Preferred Supplier process for Accommodation, stationary and other repetitive request in coordination with Procurement Officer and administration officer;
    • Maintains PR Master Lists and shares with staff on weekly bases.
    • Interact with vendors during collection of quotations – explain Mercy Corps formats and ensure that vendors will use the provided forms;
    • Ensures fair competition and strictly adhere to Mercy Corps procurement rules regarding vendor relations as described by Mercy Corps
    • Interacts with contractors, in coordination with the Operations Manager and Program Managers;
    • Ensures that the required documentation of supplies and transactions are completed to Mercy Corps standards. Maintains and updates the procurement files
    • Raise payment request for vendor’s payments and monitor the status of each payment.

    Assets

    • Read and has a clear understanding of the Mercy Corps Asset Management Manual and all procedures;
    • Assists the Asset Controller with asset management. Identify assets during the course of procurement and notify the Asset Controller on receipts of assets;
    • Participates in regular assets inventory and checks.
    • Ensures that all the assets are maintained and in good condition. Check assets stickers regularly;
    • Maintain inventories of Mercy Corps premises (non-expandable properties) conduct regular checks (quarterly);
    • advise Operations Manager on any broken, damaged or destroyed equipment;

    Fleet

    • Read and has a clear understanding of the Mercy Corps Fleet Management Policy Guidelines;
    • Ensure that all vehicles are safe and road-worthy;
    • Ensure that all vehicles have proper on-board vehicle documentation;
    • Schedule vehicle use to meet programmatic and operational needs;
    • Ensure Vehicle Authorization is approved before leaving Mercy Corps Office;
    • Oversees the vehicles movement plans;
    • Maintains vehicles documentation, including log sheets, repairs logs and schedules Monitors
    • vehicles fuel consumption
    • Coordinate with HR in Maiduguri to ensure proper tracking of drivers HR files;
    • Oversees the generator and inverter operation, monitoring the servicing schedule

    Administration:

    • Read and has a clear understanding of the Mercy Corps Field Administration Manual and all procedures;
    • Liaises with Operations Manager on renewal of office and Guest houses rental agreements;
    • Establishes and maintain appropriate filing systems for office correspondence. Receive and dispatch mail;
    • Ensures that the office is run in a professional and responsible manner including hosting guests, cleaning, receptionist duties and general contact and liaison with outside agencies.
    • Ensures that office has sufficient office supplies.
    • Co-ordinates any other necessary administrative and office management details.
    • Makes all necessary travel and logging arrangements for visitors
    • Oversee the management of office consumable (office materials like: stationary, cleaning & hygiene,): that will include: collecting the requests on monthly bases, maintaining the stock, monitoring the use.
    • Facility management (cleaning, equipment repairs, utilities, water supply, green office considerations, facility keys management ect)
    • Administrating communication, ensuring internet, printers are working, staff has enough phone credit.
    • Collect HR related documentation and liaise with the country office on HR tasks
    • Monitor the generator and inverter operation, monitoring the service schedule;
    • Monitor generator fuel consumption
    • Responsible for oversight of vehicle rentals including tracking of leases and payment.

    Operations Management - Security

    • To act as the office Security Focal Point.
    • If needed, conduct security risk assessments of core operational features and record and report findings;
    • To ensure that compound guards remain an effective and credible deterrent;
    • To ensure through comprehensive briefings, that all staff and visitors to are fully appraised of the risks, the prevailing security situation and any security procedures.
    • To manage and maintain all security communications equipment;

    Other

    • Carries out other duties as assigned.
    • The Operations Officer will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

    Security

    • Ensure compliance with security procedures and policies as determined by country leadership.
    • Proactively ensure that team members operate in a secure environment and are aware of policies.

    Organizational Learning

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

     KNOWLEDGE AND EXPERIENCE:

    • A Bachelor’s Degree in Supply Chain/logistics/operations Management discipline, business administration, public administration, commerce etc.,
    • Minimum of 3 years relevant experience in operational coordination and support functions with an international non-governmental organization or in the private sector;
    • Experience in overseeing logistics operations and systems;
    • Demonstrated experience in setting up and managing complex administration and operational systems;
    • Minimum of 2 years of experience leading teams in humanitarian assistance and development field;
    • Demonstrated understanding of complex emergencies, related security concerns, and appropriate responses to such emergencies;
    • Excellent negotiation, representation, skills and the ability to work comfortably with an ethnically diverse staff;
    • Excellent verbal and written communication, organizational, prioritization and computer skills in Microsoft Office applications are required;
    • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
    • Proven records of successful training and capacity building of staff;
    • Knowledge of Mercy Corps systems and procedures (particularly Mercy Corps procurement systems) is desirable;
    • Ability and willingness to travel to unstable areas of the states and operate comfortably in these areas.

    SUCCESS FACTORS:

    • Ability to maintain high integrity in performing assigned responsibilities, excellent problem solving skills, and ability to act as intermediary between program and operations staff to ensure smooth process flow while maintaining a balance between program implementation and compliance with Mercy Corps and donor policies Fast thinker and creative problem solving. Flexibility and creativity in planning. Ability to take initiative, learn quickly and be accountable for results. Ability to understand the larger picture while remaining focused on the details. Awareness of and sensitivity to multi-cultural international development work. Even temperament and a good sense of humor. Ability to get along and familiarize with nuanced roles and personalities. High security awareness.

    Accountability

    Supervisory ResponsibilityTechnical support for all operations assistants and administration staff.

    Reports Directly To: Operations Manager  

    Works Directly With: MEL, Programs, Finance and Operations

    Qualifications

    Behaviors

    Required

    Functional Expert: Considered a thought leader on a subject

    Preferred

    Leader: Inspires teammates to follow them

    Motivations

    Preferred

    Self-Starter: Inspired to perform without outside help

    Education

    Required

    Bachelors or better.

    Preferred

    Masters or better.

    go to method of application »

    Senior Officer - Cash For Work/CASH Grants

    Location  Benue  Application Link

    Location  Kebbi Application Link

    Program / Department Summary

    Mercy Corps, an international humanitarian NGO and has been operating in Nigeria since 2012 and is looking for Senior Officers - Cash Grants/CFW officers to be based in Kebbi state, covering Kebbi/Niger to support the implementation of a rapid COVID response program through Mercy Corps’ USAID - funded Feed the Future NigeriaRural Resilience Activity. The rapid response program will support vulnerable populations and livelihoods through Cash for Work and strengthen supply chains through smart Cash Subsidies.

    General Position Summary

    The Senior Officer – Cash Grants/Cash for Work position will be based in Birnin Kebbi and will travel across states and across the local governments identified for support on a regular basis.

    The responsibilities of the position will include technical support to programs in implementation of cash and voucher transfer, mentoring and guidance for staff working on CTP, support in set-up of CTP projects, and capacity building to field level team members within Mercy Corps programs and locations. The position will monitor the context and implementation environment as well as the program quality to ensure it remains conducive for CTP expansion (this includes yet not limited to: market viability, financial sector viability, security and community acceptance of CTP). The position will also contribute in exploring local partnerships for both immediate programming with an eye to long-term development and create those linkages along with senior management.

    The Senior Officer – Cash Grants/Cash for Work supports the State Manager in the day-to-day implementation of project activities in the field locations.  S/he reports directly to the State Manager.

    Essential Job Responsibilities

    Strategy & Vision

    • Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
    • Develop and organize activities to secure resources for programs and convince stakeholders to provide support.

    Program Management

    • Directly support the State Manager in managing all operations and activities related to all cash transfer programming in Kebbi/Niger according to the work plan, project document and implementation strategy.
    • Troubleshoot, as needed, to prevent disruptions in daily program activities and liaise with State Manager as necessary.
    • In close collaboration with the State Manager build the Cash Transfer team members’ capacity ensuring that there are fluent communication channels that the reporting schedule is timely met and that projects objectives are achieved.
    • Participate and facilitate coordination and collaboration with other agencies.
    • Provide inputs to the design and implementation of trainings in any areas related to the Cash activities for staff, communities and project beneficiaries.
    • Closely coordinate and share information with MEL/PAQ and the various sectors, participate in general program support with regular program meetings and activity plans as required.
    • Coordinate closely with the State Manager and relevant administrative and finance staff to ensure proper logistics, administration, human resources and transport needs of the projects are conducted within MC policy and with the maximum benefit to the projects.
    • Support the State Manager in forecasting expenditure surpluses and deficits to enable adjustments to the different projects in a timely fashion.
    • Ensure establishment and maintenance of relationships with communities, and local government in the target locations.
    • Mobilize communities to participate in the design, implementation and maintenance of projects as well as design viable strategies that are both respectful with the local culture and are gender-sensitive and effective in engaging women in the activities of the project.
    • Provide written and oral translation and report writing for program staff, as necessary.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not to jeopardize its humanitarian mission.
    • Other duties as assigned.

    Finance & Compliance Management

    • Ensure compliance with donor and Mercy Corps regulations related to emergency cash transfer interventions.
    • Responsible for expenditure tracking of activities carried out in the field.

    Influence & Representation

    • Identify, build and manage collaborative partnerships with the community, government and other stakeholders.
    • Communicate effectively to ensure overall project targets are met.

    Security

    • Ensure compliance with security procedures and policies as determined by country leadership.
    • Proactively ensure that team members operate in a secure environment and are aware of policies.
    • Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities. Coordinate with MC Security Officer and State Manager on any threats to MC staff and activities; follow up on incidents/security threats in areas of operation.

    Organizational Learning 

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Supervisory Responsibility

    The coordinator will supervise the Cash Officer.

    Accountability

    Reports Directly To: State Manager

    Works Directly With: Finance, Program, MEL, and Operation Teams

    Knowledge and Experience

    • Demonstrated skills in planning, organizing and reporting
    • At least three years of cash transfer programs in Nigeria.
    • 3-4 years of experience in project implementation, or work with local partners or in any role that included training and capacity building of staff or partners.
    • Bachelor’s degree in relevant field or equivalent Master’s degree is preferred
    • Ability to work under pressure
    • Strong interpersonal, intercultural and communication skills
    • Excellent oral and written skills and computer skills
    • Fluency in English; fluency in local languages is highly recommended.

    Success Factors

    • Strong Work Ethic, having the ability to learn the most efficient way to complete tasks and finding ways to save time while completing daily assignments. Dependability and Responsibility, having the ability to come to work on time, are there when they are supposed to be, and are responsible for their actions and behavior. Adaptability, being adaptable and maintaining flexibility in completing tasks in an ever-changing workplace.
    • Mercy Corps team members represent the agency both during and outside work hours.
    • Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

    Qualifications

    Education

    Required

    Bachelors or better.

    Preferred

    Masters or better.

    go to method of application »

    Program Officer - Cash Transfer Programming & Cash For Work

    Location  Benue  Application Link

    Location  Kebbi Application Link

    Program / Department Summary

    Mercy Corps, an international humanitarian NGO and has been operating in Nigeria since 2012 and is looking for CTP/CFW officers to be based in Benue state, covering Benue/Ebonyi to support the implementation of a rapid COVID response program through Mercy Corps’ USAID – funded  Feed the Future Nigeria Rural Resilience Activity. The rapid response program will support vulnerable populations and livelihoods through Cash for Work and strengthen supply chains through smart Cash Subsidies.

    General Position Summary

    The Cash Transfer Programming (CTP)/Cash for Work (CFW) Program Officer is responsible for assisting in the implementation of CTP and CFW activities in the intervention communities of Benue/Ebonyi States. With support from the Senior Officer - Cash Grants/Cash for Work, s/he will supervise all projects, project selection and planning, project assets, local government and community liaison work, monitoring and payment.

    The CTP/CFW Program Officer will report to the Senior Officer - Cash Grants/Cash for Work and work collaboratively with fellow program and MEL staff. S/He may also support the Agricultural Specialist and other program staff on cash transfers and livelihood grants.

    Essential Job Functions

    • Plan and ensure the effective implementation of CTP/CFW.
    • Contribute to all CTP/CFW related field work, including community mobilization, beneficiary identification/registration, distributions, and monitoring.
    • Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
    • Review labor and time-line requirements for CFW activities, determining staffing requirements.
    • Coordinate payment procedures, including documentation, approval and actual payment.
    • Oversee procurement of all materials for CFW projects.
    • Maintain all documentation relating directly to CTP/CFW activities required to ensure accountability to the donor, particularly where labor is concerned.
    • Oversee administrative matters relating directly to CFW activities: time-sheets, payment schedules, required paper-work and liaison with finance department.
    • Maintain all documentation relating directly to cash transfer activities required to ensure accountability.
    • Oversee administrative matters relating directly to cash transfer activities including reconciliation with cash-out agents following distributions.
    • Contribute to effective program reporting, monitoring and evaluation systems for both internal and external use in coordination with the other program staff.
    • Work with the Senior Officer for Cash Grants/Cash for Work to prepare monthly cash requirement forecast for CFW activities, including the purchase of materials at site and CFW labor payments.
    • Provide information on CTP/CFW activities as requested by the Chief of Party, Deputy Chief of Party, State Manager and Senior Officer Cash Grants/Cash for Work or MEL team.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
    • Other duties as assigned.

    Finance & Compliance Management

    • Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
    • Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

    Influence & Representation

    • Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
    • Communicate effectively to ensure overall project targets and donor obligations are met.

    Security

    • Ensure compliance with security procedures and policies as determined by country leadership.
    • Proactively ensure that team members operate in a secure environment and are aware of policies.
    • Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities. Coordinate with MC Security Officer and State Manager on any threats to MC staff and activities; follow up on incidents/security threats in areas of operation.

    Organizational Learning 

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    • Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

    Supervisor Responsibility: None

    Reports Directly To: Senior Officer for Cash Grants/Cash for Work

    Works Directly With: Finance, Program, MEL, and Operation Teams

    Knowledge and Experience:

    • BA/S in relevant field required.
    • 3 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; general program management experience required.
    • Prior experience implementing distributions is required, preferably in a non-camp setting. Experience with CTP/CFW or other community micro-projects strongly preferred.
    • Prior experience in managing vendors and electronic platforms is required.
    • Experience working with multiple stakeholders to identify beneficiaries according to criteria required.
    • Experience with running assessments, monitoring and evaluation and other learning efforts required.
    • Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
    • Demonstrated training and facilitation experience
    • Ability to work under pressure
    • Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
    • Strong interpersonal, intercultural and communication skills
    • Fluency in English; fluency in local language is required.

    Success Factors

    • The successful candidate will have a can-do attitude. Ideally s/he will have previous experience in working in large-scale emergency programs in insecure and conflict-affected contexts. S/he is a problem solver, an effective community mobilizer who is adept in successfully dealing with issues of complexity. S/he is an active listener and contributor, working to create a strong team share ideas and learn.

     

    Qualifications

    Education

    Required

    Bachelors or better.

    Preferred

    Masters or better.

    go to method of application »

    Finance Officer

    Location  Benue  Application Link

    Location  Kebbi Application Link

     

    ESSENTIAL JOB FUNCTIONS

    Program Management

    • Maintain the bank file, ensuring that all bank information is properly filed and updated
    • Responsible for office cash level oversight, coordination of monthly cash needs for the programs and submission of cash flow projection to Abuja office for both Kebbi and Niger States
    • Ensure that the office cash management is in compliance with the Cash Transfer Policy
    • Monitor the cash advance tracking sheet and prepare past due advance report for the Finance Manager and ensure advance reconciliation with general ledger records
    • Process bank payments via online banking, checks or wire transfers.
    • Prepare payment/cash vouchers and ensure that all transactions are properly and fully documented and recorded on daily basis
    • Support the Finance and Compliance Manager with Cash Transfers Program (CTP) strategies by participating in key programmatic initiatives through advice on financial monitoring, reporting and accounting.
    • Review transactions and supporting documentation for accuracy, completeness and compliance with MC policies
    • Post all transactions to the Navigator for both Kebbi and Niger states.
    • Prepare the monthly bank reconciliations
    • Assist in balance sheet account reconciliations, preparation of journal entries and prepaid account amortizations as part of month end closeout process
    • Ensure compliance with Mercy Corps policies, donor rules and regulations and compliance with local laws
    • Responsible for timely, accurate and fully documented reconciliation of distributions under Cash Transfer Programming as per Mercy Corp SOP and manual
    • As required, conduct site visits and provide support to voucher distribution process
    • Prepare photocopies and scans of vouchers and other supporting documents required for HQ and donor reporting
    • Assist with addressing audit related requests
    • File all cash and bank vouchers and maintain voucher filing system (hard copy & electronically) according to MC procedures
    • In absence of Finance Assistant, Finance Officer will fill in the gap with support from other finance team members
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
    • Other duties as assigned.

    Security

    • Ensure compliance with security procedures and policies as determined by country leadership.
    • Proactively ensure that team members operate in a secure environment and are aware of policies.

    Organizational Learning 

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically
      to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    • Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

    Supervisory Responsibility: Finance Assistant

    Accountability

    Reports Directly to: Finance and Compliance Manager

    Works Directly with: Finance, Operations and Program staff within Mercy Corps Nigeria

    KNOWLEDGE AND EXPERIENCE:

    • Two or more years of accounting or bookkeeping experience, including experience with double-entry accounting
    • A degree in accounting or a relevant business field
    • Experience on cash transfer programming
    • Strong computer skills in MS Office programs, particularly Excel
    • Familiarity with computerized, double-entry accounting software
    • Strong organizational skills as well as attention to detail
    • Excellent oral and written English skills

    SUCCESS FACTORS:

    A clear understanding of finance and procurement ethics as well as the willingness and ability to enforce compliance with Mercy Corps and donor policies and procedures is essential. The ability to interact effectively with international and national staff members is required. A demonstrated ability to work quickly and accurately, meet deadlines and process information in support of changing program activities is necessary.

    go to method of application »

    Finance Assistant

    Location  Benue  Application Link

    Location  Kebbi Application Link

    Essential Job Responsibilities

    Program Management

    • Maintain custody of the office cash fund and make daily payments of approved transactions
    • Prepare cash payment vouchers and ensure that all cash transactions are fully and properly documented
    • Ensure that cash count and safeguarding of cash is performed in compliance with Country Cash Management Policy
    • Maintain the cash advance tracker daily, follow up on advances due for clearance, and ensure advance reconciliation with the general ledger records
    • Review expense reports (travel expense reports and operational expense reports) for accuracy and document completeness and ensure that expense reports are fully authorized prior to payment processing
    • Prepare checks or wire transfer requests based on fully approved documents and present to approved check-signers for review and signature.
    • Prepare bank payment vouchers and ensure that all bank transactions are properly and fully documented.
    • Record cash and bank payment vouchers daily into accounting system while ensuring accuracy of all entries by following entry procedures, and by referencing coding against standard chart of accounts and coded budgets.
    • Prepare photocopies of vouchers and other supporting documents as required for the monthly reporting package to HQ Finance.
    • Assist in account maintenance and reconciliations as part of month end closeout process
    • File all cash and bank vouchers and maintain voucher filing system such that files are properly labeled, updated, complete and safeguarded.
    • Assist with addressing audit related requests
    • Ensure compliance with MC policies, donor rules and regulations and compliance with local laws
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not to jeopardize its humanitarian mission.
    • Other duties as assigned.

    Security

    • Ensure compliance with security procedures and policies as determined by country leadership.
    • Proactively ensure that team members operate in a secure environment and are aware of policies.

    Organizational Learning 

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically
      to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    • Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

    Supervisory Responsibility

    None

    Accountability

    Reports Directly to: Finance Officer

    Works Directly with: Mercy Corps Program, Operations and Finance teams

    Knowledge and Experience

    • Two or more years of bookkeeping, banking or cashiering experience.
    • A degree in accounting or a relevant business field is desirable.
    • Strong computer skills in MS Office programs, particularly Excel.
    • Prior experience with computerized general ledger software is an advantage
    • Accuracy in the processing of cash transactions, mathematical aptitude and attention to detail.
    • Excellent oral and written English skills.

    Success Factors

    A clear understanding of finance and procurement ethics as well as the willingness and ability to enforce compliance with Mercy Corps and donor policies and procedures is essential.  A high level of personal integrity, honesty and transparency in all cash handling is absolutely essential.  The ability to interact effectively with international and national staff members is required.  A demonstrated ability to work quickly and accurately, meet deadlines, and process information in support of changing program activities is necessary.

    Qualifications

    Education

    Required

    Bachelors or better.

    Masters or better.

    go to method of application »

    HR Administrative Manager

    General Position Summary 
    The Human Resources Administrative Manager provides oversight to the management of human resources for Mercy Corps operations in Nigeria under the leadership of HR Director. S/he will assist the HR Director in assisting in the achievement of MC program objectives with the facilitation of recruitment, remuneration, and staff development issues in the Human Resources Development.

    The roles and responsibilities of the HR Administrative Manager include but are not limited to:
    Strategy & Vision

    •  Identify weaknesses in current HR systems. Advise supervisor on outstanding issues and assist in designing and implementing, as required.   
    • Work with HR Director to establish annual HR work plan, set priorities, monitor work progress and ensure results are achieved according to schedule and set standards
    • Provide technical leadership to the country HR team including reviewing and supervising the work of the HR team and setting annual capacity development plans for each team member

    Recruitment, Selection and ONBOARDING

    • Ensure the recruitment of national staff adheres to the standing Recruiting Guideline and are in compliance with government regulations.
    • Work with the Talent Acquisition Officer to ensure all new, national staff receive an orientation on Mercy Corps Country systems, policies and procedures.
    • Work with HR Officer to ensure all new hires receive an MC ID card, email and all relevant documents upon starting their positions. This includes the signing of a Job Description, contract, policies and procedures especially the National Staff Handbook and Security Manual.
    • Ensure newly hired national and expatriate team members are informed and have access to global HR & Ethics guidance including MC Essentials, Code of Conduct and Security and all relevant policies and are alerted to benefits.  Continue with support and advice on policies, as required.
    • Ensure a positive, equitable, and consistent employee experience for team members in all locations

    Human Resource MANAGEMENT

    • Ensure common understanding and compliance of National Staff Handbook and other HR policies in all MC Offices
    • Serve as a link between the HR team and employees by handling questions, interpreting and administering HR policies and procedures, and helping to resolve work-related problems.
    • Timely collaborate with field HR members to ensure a connection, clear communication and synergy of HR initiatives and priorities.
    • Ensure HR services follow proper methodology, policy application and are well documented.
    • Ensure a positive, equitable, and consistent employee experience for team members in all locations
    • Ensure update and upkeep of tracking systems for all types of leave for all employees by the HR Team.
    • Ensure that all national staff have an up-to-date relevant job description.
    • Ensure efficient Performance Management Systems is in place and there is a clear understanding of Performance Management Tools
    • Identify training and development opportunities using staff performance and development plans as a standard and working with Unit Heads.
    • Oversee the administration of compensation and benefits. 
    • Manage relationships with benefit providers and advocates on behalf of team members to resolve benefit issues.
    • Oversee the clearance of terminated employees, as per MC policies and procedures.
    • Ensure all personnel, recruitment, and other HR files are maintained as per defined MC protocols.
    • Track and generate relevant HR data and metrics to improve organizational effectiveness
    • Provide team members with information, tools and resources to improve performance & reach objectives.
    • Liaise with program managers to ensure country org charts for programs and operations exist and positions are covered within budgets.  Make sure that org charts are updated on a regular basis. 
    • Maintain confidentiality of all national staff personnel issues including disciplinary procedures and contracts/ pay rates.
    • Manage and maintain office/workspaces in such a way that fosters a harmonious work environment that reinforces Mercy Corps’ culture of innovation, influence and impact
    • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
    • Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

    Team Management 

    • Oversee and manage the field HR team ensuring prompt and consistent service to Mercy Corps Nigeria team members. 
    • Encourage the ongoing development of the Human Resources staff.
    • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
    • Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews. 
    • Supervise, hire and orient new team members as necessary. 
    • Provide team members with information, tools and other resources to improve performance and reach objectives.
    • Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.

    Qualifications
    Behaviors

    Required

    • Functional Expert: Considered a thought leader on a subject
    • Team Player: Works well as a member of a group
    • Leader: Inspires teammates to follow them
    • Dedicated: Devoted to a task or purpose with loyalty or integrity

    Motivations
    Preferred

    Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

    Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

    Education
    Preferred

    • Masters or better.
    • Technical/other training or better.

    Experience
    Required

    • In-depth knowledge of Nigeria employment practices and legal regulations pertaining to payroll and employment
    • 7 years: Strong, demonstrated management experience in the INGO sector in strategic HR

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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