Latest Jobs at Wema Bank Plc

Job Summary

The Collaboration & Microsoft Product Support Officer is responsible for the administration, support, and optimization of the bank's Microsoft 365 ecosystem and collaboration platforms. The role ensures high availability of collaboration tools - including Microsoft Teams, SharePoint, Exchange Online, and OneDrive - while providing technical support and training to staff across the organization.

JOB RESPONSIBILITIES

• Administer, configure, and maintain Microsoft 365 services including Teams, SharePoint Online, Exchange Online, OneDrive, and Power Platform.
• Provide L2/L3 technical support for all Microsoft collaboration tools and ensure timely resolution of incidents and service requests.
• Monitor the health, performance, and availability of Microsoft 365 services and implement proactive measures to prevent downtime.
• Manage user accounts, licenses, permissions, and access controls within the Microsoft 365 tenant.
• Design and implement SharePoint sites, Teams workspaces, and OneDrive configurations in alignment with business requirements.
• Collaborate with security and compliance teams to enforce Microsoft 365 data governance, DLP policies, and conditional access configurations.
• Develop and maintain documentation for Microsoft 365 configurations, processes, and support procedures.
• Conduct user training, awareness sessions, and adoption campaigns to promote effective use of collaboration tools.
• Evaluate and recommend new Microsoft features, updates, and integrations to enhance productivity across the bank.
• Manage Microsoft 365 tenant settings, update policies, and licensing in alignment with IT governance standards.
• Coordinate with Microsoft support and vendors on escalated incidents and service improvement initiatives.
• Provide support for hybrid environments involving on-premises Active Directory, Exchange, and Azure AD.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Specialized Knowledge: In-depth knowledge of Microsoft 365 services (Teams, SharePoint, Exchange Online, OneDrive, Power Platform). Familiarity with Azure Active Directory, Intune, and Microsoft security and compliance tools.
• Skills    Strong troubleshooting and problem-solving skills for Microsoft collaboration platforms. Good communication and training delivery skills. Ability to manage multiple support tickets and projects simultaneously. Familiarity with PowerShell scripting for Microsoft 365 administration.
• Professional Certification: Microsoft 365 Certified: Modern Desktop Administrator, Teams Administrator, or Messaging Administrator certification is required. Azure certifications are an added advantage.
• Experience: Minimum of 3–5 years of experience in administering Microsoft 365 or collaboration platforms in an enterprise environment. Experience in financial services or regulated industries is an added advantage.

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Job Summary

The Head, Non-Core Application Support is responsible for providing strategic leadership and operational oversight for the support, maintenance, and optimization of all non-core banking applications at Wema Bank. This includes third-party enterprise applications, productivity tools, regulatory platforms, and ancillary systems that support business operations outside the core banking platform.

Job Details

JOB RESPONSIBILITIES

• Lead and manage the non-core application support team, providing direction, performance oversight, and capacity planning.
• Oversee the administration, maintenance, and support of all non-core banking applications including ERP, HR systems, regulatory platforms, and productivity tools.
• Develop and implement application support strategies, SLAs, escalation frameworks, and incident management procedures.
• Serve as the primary IT liaison with business units and vendors for non-core application-related issues, enhancements, and upgrades.
• Manage vendor relationships, support contracts, and SLA adherence for third-party application providers.
• Oversee application patch management, version upgrades, and lifecycle management for non-core systems.
• Ensure business continuity by maintaining application availability targets and implementing disaster recovery plans for non-core applications.
• Identify opportunities to optimize, consolidate, or retire legacy non-core applications in alignment with the IT strategy.
• Collaborate with the enterprise architecture team to ensure non-core applications align with the bank's technology roadmap.
• Prepare and present regular application performance reports, incident trends, and improvement plans to senior IT management.
• Ensure regulatory and compliance requirements are met across all non-core application platforms.
• Champion user satisfaction by driving continuous improvement in support quality and application usability.

Requirements

Requirements

QUALIFICATION

• Education: Bachelor's degree in Computer Science, Information Technology, or related field. A Master's degree or MBA is an added advantage.
• Specialized Knowledge Strong knowledge of enterprise application management, ITIL service management practices, and third-party vendor management. Familiarity with ERP, HR, regulatory reporting, and business productivity applications in a banking context.
• Skills:    Exceptional leadership and team management skills. Strong stakeholder engagement, communication, and negotiation skills. Analytical thinking with the ability to manage multiple application portfolios simultaneously. Proficiency in ITSM tools (e.g., ServiceNow, BMC Helix, Freshservice).
• Professional Certification    ITIL Foundation or Expert certification is required. Relevant application-specific certifications are an added advantage.
• Experience: Minimum of 7–10 years of experience in IT application support, with at least 3 years in a management or leadership role. Prior experience in the banking or financial services sector is strongly preferred.

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Job Summary

The Enterprise Service Manager is responsible for overseeing the delivery, management, and continuous improvement of IT services across Wema Bank. The role ensures that all IT services are delivered in alignment with agreed SLAs, business expectations, and ITIL best practices. The Enterprise Service Manager acts as the primary custodian of the bank's IT service catalog and drives operational excellence across the IT function.

JOB RESPONSIBILITIES

• Own and manage the end-to-end IT service delivery lifecycle, ensuring services meet agreed SLAs and quality standards.
• Maintain and continuously improve the bank's IT service catalog, ensuring it reflects current service offerings and business needs.
• Act as the primary escalation point for major incidents and service disruptions, coordinating resolution and communication to stakeholders.
• Drive the implementation and adoption of ITIL processes including incident, problem, change, and request management.
• Establish and track IT service performance metrics, KPIs, and OLAs, and report regularly to senior IT management and business leaders.
• Manage relationships with internal IT teams, business units, and external service providers to ensure seamless service delivery.
• Lead service review meetings with business stakeholders and vendors to assess performance and identify improvement opportunities.
• Oversee the configuration management database (CMDB) to ensure accuracy and currency of IT asset and service records.
• Identify and implement service improvement initiatives (SIPs) to enhance reliability, efficiency, and user satisfaction.
• Coordinate IT change management processes to ensure changes are assessed, approved, and implemented with minimal service disruption.
• Ensure the IT service desk operates effectively, providing first-class support experiences to internal and external customers.
• Develop and maintain IT service management policies, procedures, and playbooks.

QUALIFICATION

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is an added advantage.
• Specialized Knowledge    Deep knowledge of ITIL service management framework and practices. Experience managing enterprise-level IT service operations in a complex, multi-team environment. Familiarity with ITSM tools such as ServiceNow, Remedy, or Freshservice.
• Skills    Excellent leadership, service management, and communication skills. Strong ability to manage stakeholder relationships across all levels of the organization. Analytical mindset with proficiency in service reporting and dashboard tools. Ability to manage incidents, problems, and changes under pressure.
• Professional Certification    ITIL 4 Managing Professional or Strategic Leader certification is required. Additional certifications in service management or project management are an advantage.
• Experience    Minimum of 7–10 years of experience in IT service management, with at least 3 years in a managerial or enterprise-level role. Banking or financial services experience is strongly preferred.

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Job Summary

The Data Center Officer is responsible for the day-to-day operations, maintenance, and monitoring of Wema Bank's data center facilities and infrastructure. The role ensures the continuous availability, performance, and security of data center resources—including servers, storage, networking equipment, and environmental controls—in support of the bank's critical IT services.

Job Details

• Monitor and maintain data center infrastructure including servers, storage systems, network equipment, UPS, cooling, and power systems.
• Ensure the availability and reliability of all data center resources by performing routine health checks and proactive maintenance.
• Respond to and resolve data center incidents and alerts, minimizing downtime and service disruptions.
• Manage and document data center assets, including hardware inventory, rack layouts, cable management, and equipment lifecycle.
• Support the implementation of disaster recovery and business continuity plans, including DR drills and failover testing.
• Ensure physical security of the data center, including access control management, CCTV monitoring, and visitor logging.
• Coordinate with vendors and third-party providers for equipment maintenance, warranty services, and hardware replacements.
• Implement and adhere to data center standards, best practices, and change management procedures.
• Perform capacity planning and make recommendations for infrastructure upgrades to support business growth.
• Maintain accurate and up-to-date documentation of data center configurations, procedures, and incident logs.
• Support cloud infrastructure integration and hybrid cloud connectivity with on-premises data center resources.
• Ensure compliance with environmental, safety, and regulatory requirements applicable to data center operations.

QUALIFICATION

• Education    Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology, or related field.
• Specialized Knowledge    Knowledge of data center operations, including server hardware (HP, Dell, IBM), SAN/NAS storage, network infrastructure, and environmental management systems. Understanding of virtualization technologies (VMware, Hyper-V) and cloud platforms.
• Skills    Strong technical troubleshooting and problem-solving skills. Ability to work effectively under pressure and in a 24/7 operational environment. Good documentation and communication skills. Attention to detail and adherence to operational procedures.
• Professional Certification    Data Center Certified Associate (DCCA), CompTIA Server+, or equivalent certification. VMware VCP or CCNA is an added advantage.
• Experience    Minimum of 3–5 years of experience in data center operations or IT infrastructure management. Experience in a financial services or enterprise environment is preferred.

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The Service Monitoring Officer is responsible for real-time monitoring of Wema Bank's IT infrastructure, applications, and services to ensure optimal performance and availability. The role proactively identifies and escalates issues that could impact service delivery, enabling swift response to minimize business disruption.

JOB RESPONSIBILITIES

• Perform continuous real-time monitoring of IT systems, networks, applications, databases, and services using monitoring tools.
• Identify, log, and escalate incidents, alerts, and anomalies in line with the bank's incident management procedures.
• Maintain and update monitoring dashboards, ensuring visibility into the health and performance of critical IT services.
• Coordinate with Level 2/Level 3 support teams and vendors for prompt resolution of escalated incidents.
• Track and report on system availability metrics, SLA compliance, and performance trends.
• Manage and configure monitoring tools (e.g., Nagios, Zabbix, PRTG, Dynatrace, SolarWinds) to ensure comprehensive coverage.
• Participate in the review and refinement of alert thresholds and monitoring configurations to reduce noise and false positives.
• Document all incidents, escalations, and resolutions accurately in the ITSM tool.
• Provide shift handover reports and escalation summaries to ensure continuity of monitoring operations.
• Support post-incident reviews and root cause analysis by providing monitoring data and event timelines.
• Ensure compliance with IT operational procedures, change management, and security policies during monitoring activities.
• Continuously improve monitoring coverage by identifying gaps in visibility across IT services and infrastructure.

QUALIFICATION

• Education    Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or related field.
• Specialized Knowledge    Proficiency in IT monitoring tools such as Nagios, Zabbix, PRTG, SolarWinds, or Dynatrace. Knowledge of networking protocols, application performance monitoring (APM), and ITIL event management practices.
• Skills    Strong analytical and alert-triage skills. Ability to work in a shift-based, 24/7 monitoring environment. Good communication skills for incident escalation and reporting. Attention to detail and ability to manage multiple alerts simultaneously.
• Professional Certification    ITIL Foundation certification is required. Network+ or equivalent monitoring/infrastructure certifications are an added advantage.
• Experience    Minimum of 2–4 years of experience in IT service monitoring, NOC operations, or IT operations in an enterprise environment. Banking or financial services experience is an added advantage.