Jobs at Skipper Eye-Q Hospitals Nigeria Limited

Job Summary

• The Sales Manager – Ancillary Business will be responsible for driving revenue growth from the hospital's ancillary services, including surgical procedures, optical sales, and pharmacy sales.
• The role involves developing sales strategies, managing sales teams, collaborating with clinical departments, strengthening referral networks, improving patient conversion rates, and ensuring revenue targets are consistently met.

Key Responsibilities
Revenue Generation:

• Develop and implement strategies to increase revenue from:
  • Cataract surgeries
  • Retina procedures
  • Glaucoma procedures
  • LASIK/Refractive procedures (where applicable)
  • Optical sales
  • Pharmacy sales
• Achieve monthly, quarterly, and annual revenue targets.
• Identify new market opportunities and growth areas.

Procedure Conversion:

• Monitor the conversion of diagnosed patients into surgical/procedure bookings.
•  Work closely with counsellors, optometrists, ophthalmologists, and front-office teams to improve conversion rates.
• Address barriers preventing patients from proceeding with recommended treatment.
• Track daily procedure bookings and cancellations.

Optical Sales Management:

• Increase spectacle and contact lens sales.
• Ensure proper merchandising of frames and lenses.
• Introduce promotional campaigns and seasonal offers.
• Monitor optical inventory movement and fast-moving products.
• Improve average transaction value per customer.

Pharmacy Sales Management:

• Increase prescription fulfilment within the hospital pharmacy.
• Minimize prescription leakage to outside pharmacies.
• Coordinate with pharmacists to ensure medicine availability.
• Monitor inventory turnover and expiry management.
• Promote ethical cross-selling of ophthalmic products.

Business Development

• Build relationships with:
  • HMOs
  • Corporate organizations
  • Government agencies
  • NGOs
  • Referral doctors
  • Community organizations
• Develop strategic partnerships to increase patient referrals.
• Identify opportunities for institutional sales and outreach programmes.

Team Leadership:

• Lead and supervise:
  • Sales Executives
  • Business Development Officers
  • Optical Sales staff
  • Procedure Counsellors (where applicable)
• Set KPIs and monitor performance.
• Conduct coaching, mentoring, and sales training.
• Drive a high-performance sales culture.

Patient Experience:

• Ensure excellent customer service throughout the patient journey.
• Resolve escalated patient complaints relating to procedures, opticals, or pharmacy services.
• Improve patient retention and encourage repeat visits.

Reporting & Analytics:

• Prepare daily, weekly, and monthly sales reports.
• Analyse sales trends and conversion ratios.
• Monitor department profitability.
• Present performance reports with actionable recommendations to management.

Marketing Support:

• Work with the marketing team to plan campaigns promoting:
  • Eye surgeries
  • Optical products
  • Pharmacy products
• Support community eye screening programmes and medical outreaches.
• Participate in health fairs and corporate wellness initiatives.

Compliance:

• Ensure ethical selling practices.
• Maintain compliance with hospital policies and healthcare regulations.
• Protect patient confidentiality.
• Coordinate with finance to ensure accurate billing and revenue reconciliation.

Key Performance Indicators (KPIs)

• Monthly ancillary business revenue achievement.
• Surgical conversion rate.
• Number of procedures booked and completed.
• Optical sales growth.
• Pharmacy sales growth.
• Average optical sale value.
• Prescription fulfilment rate.
• Corporate accounts acquired.
• Patient satisfaction score.
• Repeat patient rate.
• Team productivity.
• Gross profit margin of ancillary services.

Requirements
Education:

• Bachelor's Degree in Marketing, Business Administration, Healthcare Management, or a related discipline.
• MBA is an added advantage.

Experience:

• 5 - 8 years of sales or business development experience.
• At least 3 years in a managerial role.
• Experience in healthcare, hospitals, pharmaceuticals, optical retail, or medical devices is highly preferred.
• Proven track record of meeting or exceeding revenue targets.

Technical Skills:

• Strong knowledge of hospital operations.
• Understanding of ophthalmic procedures and patient care pathways.
• Sales forecasting and budgeting.
• CRM and Microsoft Office proficiency.
• Data analysis and performance reporting.

Competencies:

• Strong leadership and people management.
• Excellent negotiation and communication skills.
• Customer-focused mindset.
• Strategic thinking and business acumen.
• Analytical and problem-solving ability.
• Ability to work under pressure and meet targets.
• High level of integrity and professionalism.

Preferred Industry Background:

• Eye hospitals
• Multi-specialty hospitals
• Optical retail chains
• Pharmaceutical companies
• Medical device companies
• Healthcare business development

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Job Summary

• The Floor Coordinator / Floor Manager will be responsible for ensuring the smooth day-to-day operations of the hospital floor by coordinating patient flow, supervising support staff, maintaining service quality, and ensuring an excellent patient experience.
• The role serves as the link between clinical and non-clinical departments to ensure efficient service delivery while maintaining Skipper Eye-Q Hospitals' standards of patient care and operational excellence.

Key Responsibilities
Floor Operations Management:

• Oversee daily operations of the assigned hospital floor.
• Monitor patient movement from registration through consultation, investigations, procedures, optical, pharmacy, billing, and discharge.
• Ensure minimal patient waiting time and smooth workflow.
• Conduct regular floor inspections to maintain cleanliness and organization.
• Ensure compliance with hospital operational policies and SOPs.

Patient Experience & Customer Service:

• Deliver exceptional customer service throughout the patient's visit.
• Welcome and guide patients and their attendants.
• Resolve patient complaints promptly and professionally.
• Escalate unresolved issues to management.
• Ensure patients receive timely updates regarding appointments and procedures.
• Monitor patient satisfaction and implement service improvement initiatives.

Staff Coordination & Supervision:

• Supervise Patient Relationship Executives, Receptionists, Housekeeping staff, Porters, and other support personnel.
• Allocate daily duties and monitor staff performance.
• Conduct daily briefings before clinic operations.
• Ensure staff maintain professionalism, punctuality, and proper grooming.
• Support onboarding and training of new floor staff.

Interdepartmental Coordination:

• Coordinate effectively with:
  • Ophthalmologists
  • Optometrists
  • Nurses
  • Counsellors
  • Optical Department
  • Pharmacy
  • Diagnostic Units
  • Billing Department
  • Housekeeping
  • Maintenance Team
• Ensure patients move seamlessly between departments without unnecessary delays.

Operational Monitoring:

• Monitor daily patient appointments.
• Track consultation turnaround times.
• Ensure consultation rooms are adequately prepared.
• Monitor the availability of consumables and equipment.
• Coordinate room readiness and patient scheduling.

Documentation & Reporting:

• Prepare daily operational reports.
• Maintain patient escalation logs.
• Record incident reports.
• Monitor patient feedback and complaint registers.
• Submit weekly and monthly operational reports to management.

Quality & Compliance:

• Ensure compliance with hospital policies and accreditation standards.
• Monitor infection prevention and control practices.
• Ensure patient confidentiality is maintained.
• Conduct routine floor audits.
• Promote continuous quality improvement initiatives.

Emergency Response:

• Coordinate immediate response during medical or operational emergencies.
• Ensure emergency protocols are followed.
• Assist with patient evacuation when required.
• Escalate emergencies to the Hospital Manager promptly.

Key Performance Indicators (KPIs)

• Patient satisfaction score
• Average patient waiting time
• Patient turnaround time
• Number of patient complaints resolved
• Staff attendance and punctuality
• Compliance with SOPs
• Daily clinic operational efficiency
• Cleanliness and safety audit scores
• Report submission accuracy and timeliness
• Reduction in patient service delays.

Requirements
Educational Qualification:

• Bachelor's Degree in Hospital Administration, Healthcare Management, Business Administration, Hospitality Management, or a related field.

Experience:

• Minimum of 3 years' experience in hospital operations, healthcare administration, hospitality, or customer service management.
• Experience in an ophthalmic or specialty hospital is an added advantage.

Required Skills
Technical Skills:

• Hospital operations management
• Patient flow coordination
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Hospital Management Information Systems (HMIS/EMR)
• Report writing and documentation.

Soft Skills:

• Excellent communication skills
• Strong interpersonal skills
• Leadership and team management
• Customer service orientation
• Problem-solving ability
• Conflict resolution
• Time management
• Decision-making
• Multitasking under pressure
• Attention to detail

Key Competencies:

• Patient-centric mindset
• Professionalism and integrity
• Leadership
• Accountability
• Team collaboration
• Operational excellence
• Service quality focus
• Initiative and proactiveness
• Adaptability
• Emotional intelligence.

Preferred Attributes:

• Experience working in an eye hospital or multi-specialty healthcare facility.
• Ability to thrive in a fast-paced, patient-focused environment.
• Strong leadership qualities with the ability to motivate multidisciplinary teams.
• Commitment to delivering outstanding patient care and continuous service improvement.

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Job Summary

• We are an international specialist eye care facility dedicated to providing world-class optical and surgical health services.
• We are seeking a results-driven Promotional Marketing Officer to drive patient acquisition, expand our corporate network, and elevate our brand presence.
• The ideal candidate will bridge the gap between clinical excellence and the community by promoting specialized treatments like cataract surgeries, Retina Surgeries, Glaucoma surgeries, laser vision correction, and routine eye screenings.

Key Responsibilities

• Outreach & Field Marketing: Organize and coordinate community eye screening camps, corporate health talks, and neighborhood outreach programs to drive facility footfall.
• Corporate Partnerships: Identify, secure, and maintain strategic relationships with corporate entities and schools for Eye screening camps & referral networks.
• Campaign Execution: Plan and execute targeted promotional campaigns for specialized eye care packages, seasonal discounts, and specialized clinic services.
• Collateral Distribution: Create, manage, and distribute field marketing materials, including flyers, brochures, and banners.
• Digital & Local Promotion: Support localized digital marketing initiatives and manage local community visibility.
• Reporting: Track and submit daily or weekly performance reports on referral leads, event outcomes, and campaign ROI using MS Excel or CRM software.

Requirements & Qualifications

• Education: B.Sc., HND, or equivalent in Marketing, Business Administration, Mass Communications, or a related field.
• Experience: 1–4 years of proven marketing experience, ideally within the healthcare, pharmaceutical, or hospitality sectors.
• Core Skills: Exceptional interpersonal, networking, and direct field-marketing negotiation skills.
• Technical Savvy: High proficiency in MS Office (specifically Excel) and familiarity with digital promotion channels.
• Flexibility: Willingness to travel locally & interstate for mobile clinic activities and manage occasional weekend outreach events, conferences & other related activities.

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Job Description

• A medical counsellor will bridge the gap between doctors and patients by providing education on eye conditions, surgical procedures, and treatment plans to ensure informed decision-making.
• They manage patient anxiety, discuss costs and insurance, guide them through the hospital process, and ensure post-operative compliance.

Responsibilities

• Assessing patients through detailed conversations, interviews, and observations to determine the appropriate testing or examination.
• Diagnosing the patient’s mental and emotional disorders.
• Creating effective treatment plans that include counseling, medication, or other services.
• Working with your patient and developing goals.
• Discussing the treatment plan with your patient on a regular basis to identify faults or room for improvement.
• Educating patients about appropriate coping mechanisms to help them through tough situations.
• Recording the patient’s progress and changing their treatment plan when needed.

Requirements

• Bachelor’s Degree in Psychology, Social Work, or Counseling.
• A minimum of 3 years experience as a medical counsellor, preferably in the ophthalmology field
• Superb verbal and written communication skills.
• Aptitude to empathize with clients and help them open up.
• Good time management skills.
• Excellent negotiation and convincing power skills
• Proven experience in developing effective treatment plans.

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Job Description

• The Biomedical engineer will be responsible for managing, maintaining, and calibrating specialized, high-precision eye hospital equipment to ensure patient safety and optimal diagnostic / surgical outcomes.
• He will act as the technical bridge between medical staff and advanced technology, handling devices such as lasers, microscopes, and imaging systems.

Key Responsibilities

• Maintenance and Repair: Perform Preventive Planned Maintenance (PPM) and corrective repairs on ophthalmic equipment (e.g., Slit Lamps, OCT, Operating Microscopes, Excimer Lasers, Phacoemulsifiers) to ensure minimal downtime.
• Equipment Installation & Calibration: Install new devices, perform pre-acceptance checks, and calibrate equipment to manufacturer specifications.
• Training & Support: Train onthe safe and proper operation of devices.
• Asset Management: Maintain accurate, up-to-date inventories, service histories, and logbooks for all medical equipment.
• Compliance and Safety: Ensure all devices meet regulatory standards and safety protocols, including compliance with electrical safety standards and protocols.
• Vendor Management: Monitor service contracts (AMC / CMC) with external suppliers and manage spare parts inventory.

Requirements and Qualifications

• Education: Bachelor’s degree in Biomedical Engineering.
• Experience: Typically 3–5 years of experience in a hospital or clinical setting, with specific experience in ophthalmic equipment maintenance highly preferred.
• Technical Skills: Strong knowledge of electronic and mechanical systems, as well as proficiency in using calibration and testing tools.
• Soft Skills: Excellent problem-solving, analytical, and communication skills.
• Requirements: May require the ability to travel between hospital branches and handle emergency service calls.

Typical Eye Hospital Equipment Handled: 

Hospitals& Treatment Centers

• Diagnostic: Optical Coherence Tomography (OCT), Auto Refractometers, Fundus Cameras, Tonometers.
• Surgical: Phacoemulsification units, Operating Microscopes, Femtosecond / Excimer Lasers.