Data Center Officer at Wema Bank Plc

Job Summary

The Data Center Officer is responsible for the day-to-day operations, maintenance, and monitoring of Wema Bank's data center facilities and infrastructure. The role ensures the continuous availability, performance, and security of data center resources—including servers, storage, networking equipment, and environmental controls—in support of the bank's critical IT services.

Job Details

• Monitor and maintain data center infrastructure including servers, storage systems, network equipment, UPS, cooling, and power systems.
• Ensure the availability and reliability of all data center resources by performing routine health checks and proactive maintenance.
• Respond to and resolve data center incidents and alerts, minimizing downtime and service disruptions.
• Manage and document data center assets, including hardware inventory, rack layouts, cable management, and equipment lifecycle.
• Support the implementation of disaster recovery and business continuity plans, including DR drills and failover testing.
• Ensure physical security of the data center, including access control management, CCTV monitoring, and visitor logging.
• Coordinate with vendors and third-party providers for equipment maintenance, warranty services, and hardware replacements.
• Implement and adhere to data center standards, best practices, and change management procedures.
• Perform capacity planning and make recommendations for infrastructure upgrades to support business growth.
• Maintain accurate and up-to-date documentation of data center configurations, procedures, and incident logs.
• Support cloud infrastructure integration and hybrid cloud connectivity with on-premises data center resources.
• Ensure compliance with environmental, safety, and regulatory requirements applicable to data center operations.

QUALIFICATION

• Education    Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology, or related field.
• Specialized Knowledge    Knowledge of data center operations, including server hardware (HP, Dell, IBM), SAN/NAS storage, network infrastructure, and environmental management systems. Understanding of virtualization technologies (VMware, Hyper-V) and cloud platforms.
• Skills    Strong technical troubleshooting and problem-solving skills. Ability to work effectively under pressure and in a 24/7 operational environment. Good documentation and communication skills. Attention to detail and adherence to operational procedures.
• Professional Certification    Data Center Certified Associate (DCCA), CompTIA Server+, or equivalent certification. VMware VCP or CCNA is an added advantage.
• Experience    Minimum of 3–5 years of experience in data center operations or IT infrastructure management. Experience in a financial services or enterprise environment is preferred.