Latest Jobs at Sahara Group

Accountabilities

• Be involved in the full product development cycle: from early research and product strategy to design and developer hand-off.
• Collaborate with product managers, engineers and other team members and partners to set design requirements and effectively communicate complex business functionality.
• Collaborate within the end-to-end iterative design process with product teams to conduct user research; develop user personas, user stories, user journeys and information architecture, and wireframes and prototypes; and deploy user testing methods.
• Recommend tools and technologies by staying abreast of the latest design trends and techniques.
• Collaborate with engineers in implementation and testing.
• Gather and analyze feedback for product improvement.

Skills & Qualifications

• Minimum of 3 years of experience designing and shipping both web and mobile products and tools in an agile team environment.
• Strong visual and user experience sensibilities, and care deeply about the end-user experience.
• Demonstrated experience in all phases of the design process including user research, UX writing, wireframing, prototyping, visual design, interaction design, and usability testing.
• A well-rounded portfolio demonstrating a strong understanding of user research and user centric design to solve problem and communicate business objectives.
• Ability to clearly iterate and effectively communicate design processes, ideas, and solutions 
  to team and stakeholders.
• The ability to leverage a product strategy perspective and clearly articulate design decisions.
• Experience with design software (Figma, Adobe XD etc.)
• Experience with graphics editing tools (e.g. Photoshop, illustrator) and visual design (2D, 3D and motion) is an added advantage.
• Basic front-end development competence (HTML/CSS/JavaScript) is an added advantage

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Accountabilities

• Customer Support: Provide exceptional customer support via various channels such as phone, email, chat, and social media. Address customer inquiries, resolve issues, and provide accurate information about our products and services.
• Problem Solving: Analyze customer problems and find effective solutions while adhering to company policies and procedures.
• Product Knowledge: Develop an in-depth understanding of our products and services to assist customers effectively and offer valuable insights.
• Quality Assurance: Maintain high-quality service standards by adhering to company guidelines and conducting regular self-assessments.
• Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system to facilitate tracking and reporting.
• Feedback Management: Gather customer feedback and communicate valuable insights to the relevant teams to improve our products and services continually.
• Compliance: Ensure compliance with regulatory requirements and company policies related to customer interactions and data security.
• Cross-functional Collaboration: Collaborate with other departments, such as product development and sales, to provide a seamless customer experience and share customer feedback for product enhancements.

Skills & Qualifications

• Bachelor's degree in a relevant field (Business, Finance, or related discipline preferred).
• Previous experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with fintech products and services is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in Microsoft Office Suite and CRM software.
• Strong dedication to maintaining the highest level of professionalism and ethical standards

Employment Type 

• This is a contract position, and the mode of work is on-site
• The ideal candidate will have a self-starter attitude with high ownership, self-motivation, and accountability.