Sahara Group is a leading privately owned Power, Energy, Gas and Infrastructure Conglomerate established in 1996 with operating companies active in the downstream, midstream, upstream, infrastructure and power sectors. Sahara has presence in different locations including Africa, The Caribbean, Asia and Europe.
The Group's strategy is to replicate its succe...
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Customer Support: Provide exceptional customer support via various channels such as phone, email, chat, and social media. Address customer inquiries, resolve issues, and provide accurate information about our products and services.
Problem Solving: Analyze customer problems and find effective solutions while adhering to company policies and procedures.
Product Knowledge: Develop an in-depth understanding of our products and services to assist customers effectively and offer valuable insights.
Quality Assurance: Maintain high-quality service standards by adhering to company guidelines and conducting regular self-assessments.
Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system to facilitate tracking and reporting.
Feedback Management: Gather customer feedback and communicate valuable insights to the relevant teams to improve our products and services continually.
Compliance: Ensure compliance with regulatory requirements and company policies related to customer interactions and data security.
Cross-functional Collaboration: Collaborate with other departments, such as product development and sales, to provide a seamless customer experience and share customer feedback for product enhancements.
Skills & Qualifications
Bachelor's degree in a relevant field (Business, Finance, or related discipline preferred).
Previous experience in customer service or a related role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Familiarity with fintech products and services is a plus.
Ability to work in a fast-paced and dynamic environment.
Proficiency in Microsoft Office Suite and CRM software.
Strong dedication to maintaining the highest level of professionalism and ethical standards
Employment Type
This is a contract position, and the mode of work is on-site
The ideal candidate will have a self-starter attitude with high ownership, self-motivation, and accountability.
Gmail
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