Latest Jobs at PalmPay

Job Summary:

• The Credit Reviewer is responsible for evaluating credit applications determine the creditworthiness of individuals or businesses. This role ensures that lending decisions are made in accordance with company policies and risk standards.

Key Responsibilities:

• Review and analyze credit applications.
• Assess risk and recommend approval, denial, or modification of credit terms.
• Verify accuracy of submitted documentation.
• Prepare reports summarizing credit findings.
• Ensure compliance with internal policies and regulatory guidelines.

Qualifications:

• Minimum of NCE certificate.
• Strong analytical and decision-making skills.
• Attention to detail and ability to work independently.
• Experience with credit analysis or financial review is a plus.

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Job Summary

• The Sales Supervisor manages BNPL sales promoters across 3C Hub and partner stores. The role ensures promoters achieve financing sales targets, maintain accurate KYC documentation, follow BNPL processes, and deliver excellent customer service. The Supervisor also coordinates with underwriting, verification, and collections teams to ensure smooth customer approvals, disbursement, and onboarding.

Key Responsibilities

• Supervise and monitor the performance of BNPL sales promoters.
• Drive daily, weekly, and monthly financing sales targets and conversion rates.
• Ensure complete and accurate KYC documentation from promoters.
• Review applications before submission to minimize rejection rates.
• Handle escalated customer issues on eligibility, repayment, and financing terms.
• Liaise with underwriting and verification teams to resolve pending applications.
• Track promoter performance, approval rates, and store-level issues.
• Ensure promoter compliance with risk controls and fraud-prevention guidelines.
• Oversee device display standards and stock rotation in partner stores.
• Maintain strong relationships with 3C Hub store managers.
• Conduct coaching, field support, and performance reviews for promoters.
• Prepare and submit daily sales and operational reports.

Requirements

• HND/B.Sc. in Business, Marketing, or related fields.
• 2-5 years’ experience in sales supervision (telecom, BNPL, fintech, or FMCG preferred).
• Strong understanding of customer onboarding, KYC, and credit processes.
• Leadership experience managing field teams.
• Excellent communication and customer-service skills.
• Good analytical and reporting ability.
• Willingness to work across multiple store locations.

Key Competencies

• Sales leadership
• BNPL / credit onboarding knowledge
• KYC & documentation accuracy
• Risk and fraud awareness
• Coaching and performance management
• Customer service excellence
• Reporting & attention to detail
   

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Responsibilities

Field Verification

• Conduct physical visits to merchant and guarantor locations to verify business existence, operations, and address authenticity.

Pre-Visit Engagement

• Contact merchants/guarantors prior to visits to confirm identity, availability, and accurate location details.

Data Collection & Documentation

• Capture required information, images, and supporting documents during visits using the designated system/app.

Assessment & Reporting

• Provide accurate and timely verification reports, including risk observations and recommendations.

Compliance & Accuracy

• Ensure all verifications meet company policies, fraud prevention standards, and regulatory requirements.

Merchant Engagement

• Educate merchants on application processes where necessary and ensure proper submission before verification.

Follow-ups & Re-visits

• Conduct revisits where required and follow up on incomplete or pending verifications.

Collaboration

• Work closely with BD (Business Development), CVOs, and internal teams to ensure smooth processing and turnaround time

Repayment Support

• Assist in merchant follow-ups for due/overdue repayments and provide feedback on engagement outcomes.

Requirements

• Experience: 1–2 years as a Verification Officer or Field Credit Officer at a fast-moving fintech or digital lender, with proven ownership of end-to-end processes.
• Bachelor’s in Finance, Business, Data Analytics or related.
• Technical Skills: Excel power-user; quick to learn SQL or BI dashboards. Skilled at creating flowcharts and written guides.
• Core Competencies: Exceptional attention to detail, strong written & verbal communication, solid grasp of Nigerian credit-risk fundamentals and CBN KYC/AML guidelines.

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Job Summary:

• The Warehouse and Logistics Staff is responsible for the efficient handling, storage, and distribution of materials and equipment. The role ensures accurate record-keeping, timely deliveries, and adherence to all warehouse safety and operational procedures.

Key Responsibilities:

• Warehouse Operations Receive, inspect, and record all incoming materials, ensuring accuracy and quality. Arrange and store items in designated areas to maintain order and accessibility. Pick, pack, and prepare materials for dispatch according to approved requests. Assist in regular stock counts and report any discrepancies to the Warehouse Manager. Maintain cleanliness and safety within the warehouse premises
• Logistics and Dispatch Support loading and offloading of materials during deliveries and returns. Ensure accurate documentation of dispatch and delivery (waybills, transfer notes, etc.). Coordinate with drivers and courier companies for timely pickup and delivery. Track shipments and provide status updates to the Warehouse and Logistic Manager
• Inventory Management Update stock cards and inventory registers promptly after every transaction. Ensure all materials are properly labeled and tracked for easy identification. Report low stock levels, damaged items, or shortages immediately
• Compliance and Safety Follow standard operating procedures (SOPs) for handling materials. Comply with all company policies, including safety and security guidelines. Use protective equipment and handle company property responsibly
• Administrative Support Assist in documentation for inbound and outbound transactions. Support audit exercises by providing required stock or logistics records. Perform any other related duties as assigned by supervisors or management. Job Summary: The Warehouse and Logistics Staff is responsible for the efficient handling, storage, and distribution of materials and equipment. The role ensures accurate record-keeping, timely deliveries, and adherence to all warehouse safety and operational procedures. Key Responsibilities:
• Warehouse Operations Receive, inspect, and record all incoming materials, ensuring accuracy and quality. Arrange and store items in designated areas to maintain order and accessibility. Pick, pack, and prepare materials for dispatch according to approved requests. Assist in regular stock counts and report any discrepancies to the Warehouse Manager. Maintain cleanliness and safety within the warehouse premises
• Logistics and Dispatch Support loading and offloading of materials during deliveries and returns. Ensure accurate documentation of dispatch and delivery (waybills, transfer notes, etc.). Coordinate with drivers and courier companies for timely pickup and delivery. Track shipments and provide status updates to the Warehouse and Logistic Manager
• Inventory Management Update stock cards and inventory registers promptly after every transaction. Ensure all materials are properly labeled and tracked for easy identification. Report low stock levels, damaged items, or shortages immediately
• Compliance and Safety Follow standard operating procedures (SOPs) for handling materials. Comply with all company policies, including safety and security guidelines. Use protective equipment and handle company property responsibly
• Administrative Support Assist in documentation for inbound and outbound transactions. Support audit exercises by providing required stock or logistics records. Perform any other related duties as assigned by supervisors or management

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Key Responsibilities:

• Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product
• Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner
• Assist customers with onboarding, application submission, and required documentation
• Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience
• Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals
• Track daily leads, applications, conversions, and other assigned sales metrics
• Follow up with pending customers to ensure completion of applications and final approvals
• Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements
• Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards

Requirements

• Minimum of OND, NCE, or equivalent qualification
• Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage
• Strong communication, persuasion, and negotiation skills
• Ability to work in a fast-paced retail environment with daily customer interaction
• Basic understanding of consumer lending and mobile phone markets (preferred, but not required)
• Computer literacy and ability to use smartphones or digital onboarding tools effectively
• Result-driven mindset with a focus on meeting and exceeding sales targets

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Key Responsibilities

• Conduct outbound calls to verify customer information and documentation
• Perform prequalification checks based on defined criteria
• Accurately document call outcomes and customer responses
• Escalate discrepancies or red flags identified during calls
• Maintain a high level of professionalism and customer service
• Support the onboarding and verification process as required

Requirements

• Strong verbal communication and interpersonal skills
• High level of attention to detail
• Ability to work effectively in a hybrid environment
• Basic computer proficiency (MS Office, CRM tools, etc.)
• Prior experience in customer service, call center operations, or verification roles is an added advantage

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About The Role

• Palmpay is hiring Mobile Phone Retrievers to help recover mobile phones from non-compliant Customers safely to our service centers.

Key Responsibilities

• Retrieve mobile phones from merchants and agents
• Confirm device details and update records
• Ensure safe handover of devices to the operations/technical team
• Communicate politely with customers and follow company procedures

Requirements

• Minimum SSCE/OND
• Prior experience in fieldwork, operations, or customer service is an advantage
• Must be trustworthy, attentive to detail, and able to work with minimal supervision
• Basic smartphone usage for logging and reporting

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• This role requires strong communication skills, persuasive selling ability, and a passion for helping customers access mobile devices through flexible payment plans.

Key Responsibilities:

• Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product
• Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner
• Assist customers with onboarding, application submission, and required documentation
• Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience
• Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals
• Track daily leads, applications, conversions, and other assigned sales metrics
• Follow up with pending customers to ensure completion of applications and final approvals
• Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements
• Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards

Requirements

• Minimum of OND, NCE, or equivalent qualification
• Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage
• Strong communication, persuasion, and negotiation skills
• Ability to work in a fast-paced retail environment with daily customer interaction
• Basic understanding of consumer lending and mobile phone markets (preferred, but not required)
• Computer literacy and ability to use smartphones or digital onboarding tools effectively
• Result-driven mindset with a focus on meeting and exceeding sales targets

Key Competencies

• Customer service mindset
• Confidence and resilience
• Ability to build rapport quickly
• Accountability and professionalism
• Goal-oriented with strong follow-through

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Job Summary

• The HRIS – Employee Relations Officer will support the management of employee relations processes and HR data within the HR Information System (HRIS). The role ensures accurate HR records, timely resolution of employee issues, and compliance with internal policies and regulatory requirements in a digital banking environment.

Key Responsibilities

• Handle end-to-end employee onboarding and offboarding processes, ensuring accurate and timely updates in HR systems
• Collaborate with business department managers to maintain and correct core HR data, including employee information, organizational structure, and role assignments
• Conduct regular audits of HR system records to ensure data integrity, compliance, and consistency across departments
• Assist in HRIS-related projects, including system updates, testing, and user training, to support continuous improvement of HR operations

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 2–3 years’ experience in HR operations, employee relations, or HRIS administration
• Strong knowledge of HRIS platforms and HR data management
• Good understanding of labour laws and employee relations practices
• Strong attention to detail, confidentiality, and communication skills