Call Verification Officer at PalmPay

Key Responsibilities

• Conduct outbound calls to verify customer information and documentation
• Perform prequalification checks based on defined criteria
• Accurately document call outcomes and customer responses
• Escalate discrepancies or red flags identified during calls
• Maintain a high level of professionalism and customer service
• Support the onboarding and verification process as required

Requirements

• Strong verbal communication and interpersonal skills
• High level of attention to detail
• Ability to work effectively in a hybrid environment
• Basic computer proficiency (MS Office, CRM tools, etc.)
• Prior experience in customer service, call center operations, or verification roles is an added advantage