Latest Jobs at Owens & Xley Consults

Location: Lekki, Lagos
Job Summary

• In this role, you will be responsible for provding support to the Managing Director by performing administrative duties as well as managing calendars, making travel arrangements, recording meeting minutes, and preparing reports.

Duties and Responsibilities

• Provide administrative assistance, such as writing and editing emails, drafting memos, and preparing communications on behalf of the Managing Director
• Organize meetings, including scheduling, sending reminders and organizing catering when necessary
• Manage the Managing Director’s calendar, including making appointments and priotizing the most sensitive matters
• Act as the point of contact between the Managing Director, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Perform minor accounting duties
• Submit daily report on tasks carried out to the Managing Director
• Perform other duties as assigned.

Qualifications
Academic qualifications:

• Professional Certifications BSc / BA in Business Administration or relevant field
• MBA / MSc in relevant field (Abroad) will only be considered

Experience:

• Minimum of 3 years experience as an Executive Assistant.

Competency and Skill Requirements:
Technical Skills:

• Google Suite proficiency
• Familiarity with office productivity tools and applications (e.g. e-calendars)
• Excellent MS Office knowledge
• Diplomatic and tactful.

Soft Skills:

• Ability to organize a daily workload by priorities
• Ability to take initiative, give instructions, and be accountable for results
• Must be able to meet deadlines in a fast-paced quickly changing environment
• A proactive approach to problem-solving with strong decision-making skills
• Professional level verbal and written communications skills.

Attitude:

• Must act with tact and maintain confidentiality
• Able to use discretionary judgment and make solid decisions
• Must demonstrate the confidence and ability to relate with stakeholders (clients, influencers, agencies etc.) in an assertive and professional way.

Salary
N600,000 - N700,000 monthly.

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Location: Lekki, Lagos
Industry: Fashion
Job Field: Customer service / sales

Job Description

• We are currently looking to hire a qualified customer service/key account officer for our client, a luxury Fashion brand located in Lekki, Lagos.

Responsibilities

• Open and maintain customer accounts by recording account information
• Ensure clients are attended to in a professional manner
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with client and in-house team to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs based on feedback collated
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools and templates
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Create communication template and guideline
• Go the extra mile to engage customers without crossing familiarity boundaries
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Compile daily, weekly and monthly reports on overall customer satisfaction
• Handle changes in policies or renewals
• Book, reschedule or cancel consultation appointments
• Confirm receipt of consultation fee
• Measure fabric brought in by the client
• Confirm the size of panel fabrics and communicate variances in measurement to the client if the client is not available to come in physically for consultation

Requirements

• Qualification: BSc
• Experience: 2-3 years’ work experience in a customer service role
• High level of professionalism
• Organizational and coordination skills
• Result-oriented team player with exceptional motivation and interpersonal skills.
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills
• Comfortable in both a leadership and team-player role, manages team members, leads meetings, and supervises when needed
• Excellent written and verbal communication skills
• Problem-solving skills
• Attentiveness and listening skills
• Excellent time management skills; ability to prioritize
• Persuasion skills
• Exhibit willingness to learn and to grow with the company and must be motivated to take on additional projects and solve problems
• Highly organized multi-tasker who works well in a fast-paced environment
• Self-directed and able to work without supervision
• Ability to schedule appointments/update calendars.

Salary
N120,000 - N150,000 monthly.