Latest Jobs at OPay Nigeria

Job Summary:

The Business Development Officer   is responsible for driving sales and growth of our Digital Products to different merchants and direct customers through our agent channels in various locations or regions, developing strategies to increase transaction and product utilization

Key Responsibilities 

• Responsible for building customer base through agent network, and increase revenue by meeting growth targets through effective development of a distribution network
• Setting goals and developing plans for business and revenue growth.
• Foster and develop relationships with customers/clients
• Have a good understanding of the business's products or services and be able to advise others about them

Specification 

• The ideal candidate must have a clearly-demonstrated track record in channel recruiting and sales target in a  mobile money financial services institution
• Managing the sales process for new prospects, from initial contact through to closure. 

Requirements.

• B.SC/HND in Business Administration, Marketing and any related course.
• Minimum 2 years as a BDE in Agency Banking firm  or Direct Sales Executive in a  Commercial Banks
• Previous achievement in the field sales / Business Development
• Previous achievement / results driving adoption of financial products by customers
• Strong communication and presentation skills
• Strong marketing & negotiating skills
• Strong engagement skills
• Fluent written & spoken English.

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Job Summary

 The Customer Support Agent is responsible for resolution of all enquiries, complaints and requests received via OPay customer support telephone lines, establishing and management of customer relationships.
 
Key  Duties/ Responsibilities

• Answer all incoming calls from customers and provide resolution to complaints, enquiries and requests.
• Document and report all call information according to standard operating procedure.
• Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
• Follow up with customer calls where necessary.
• Report service failures and other product related issues observed while taking calls from customers to the call center management for further actions.

 
Requirements

• Minimum ND in Mass Communication or related courses
• 1-2 years experience as a call center or customer service agent.
• Strong written and verbal communication skills, with attention to detail
• Strong analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated and able to work efficiently and productively.