Latest Jobs at MTN Nigeria

Reports To: General Manager - Enterprise Sales

Division: Enterprise Business

Mission:

• To develop Enterprise Business ICT sales strategy and plans that will deliver shareholder value
• Drive sustainable revenue growth through digital, platform‑led, and solution‑based offerings beyond traditional connectivity.

Description:

• Lead value based pricing and commercial modelling for complex enterprise solutions and contracts.
• Ensure margin optimization and pricing governance across enterprise deals and portfolios.
• Own commercial business cases for large and strategic opportunities, ensuring alignment between revenue growth and profitability.
• Develop a contact strategy and create/maintain an in-depth account development plan (ADP) for each of the defined ICT accounts.
• Exercise thought leadership at Board level based on MTN’ s Converged strategy, demonstrating an understanding of the business strategies and communications dependencies of the customer; demonstrate the compelling value proposition of MTNN Enterprise Business.
• Provide in-depth sector and company specific financial analysis which forms the basis for C level commercial discussion and decision making.
• Ensure full integration of quality management processes within all sales activities for the defined strategic accounts, ensuring effective deployment on a day-to-day basis.
• Analyze relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded. 
• Evaluate sales performance data to support management decision-making.
• Translate market and customer insights into actionable commercial strategies and execution plans.
• Facilitate enterprise Converged sales efforts within the framework of agreed account development plans in order to achieve operational targets for revenues, profitability and customer satisfaction.
• Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
• Maintain effective working relationships with internal and external suppliers
• Demonstrate in-depth industry/sector and technical knowledge required to build realistic account specific business cases to aid sales team in achieving sales targets 
• Regularly review and assess the performance of the value sales team, implementing improvements as needed.
• Ensure that the bids team documentation, including licenses, are up to date
• Own customer value realization post‑sale, ensuring contracted value is delivered, adopted, and expanded.
• Act as a trusted commercial advisor to C‑suite customers, aligning MTNN solutions to their strategic business objectives.
• Own commercial performance of ecosystem and strategic partners, including joint targets, pipeline development, and revenue delivery.

Education:

• A first degree in Business Administration, Engineering or any relevant discipline
• Master’s in business administration would be an advantage

Experience:

9 - 17 years’ experience which includes:

• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous 
• Minimum of 5 years’ experience in Technical sales 
• Strong Negotiation and Analytical skills 
• Experience in developing sales strategies and performance metrics in an ICT/Telecoms environment
• Proven exposure to digital, cloud, cybersecurity, platform, or solution‑based enterprise sales models.
• Experience working with ecosystem partners, alliances, or joint go‑to‑market initiatives.
• Demonstrated experience leading large, complex enterprise deals with multiple stakeholders and long sales cycles.

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Reports To: Senior Manager - Value Sales

Division: Enterprise Business

Mission:

• To facilitate and assist enterprise ICT sales efforts within the framework of agreed account development plans and achieve operational targets for revenues, profitability and customer satisfaction.
• Support sustainable customer growth by identifying expansion, renewal, and cross‑sell opportunities within allocated enterprise accounts.

Description:

• Provide in-depth sector and company specific financial analysis which forms the basis for C level commercial discussion and decision making.
• Develop compelling business cases for investment within relevant verticals, clearly identifying return on investment and risk.
• Demonstrate in-depth industry/sector and technical knowledge required to build realistic account specific business cases to aid sales team in achieving sales targets.
• Identify and develop a robust pipeline of prospects within the Enterprise accounts which are systematically qualified for ICT requirements, managing the decision-making process within the account to ensure sales opportunities are closed by the account team.
• Create an aggressive sales strategy that grows MTNN’s revenue streams and exceeds individual targets and objectives.
• Ensure integrated channel management, supported by appropriate systems such as CRM; use knowledge management to increase the professionalism of account management for allocated corporate accounts.
• Ensure full integration of quality management processes within all sales activities for the allocated corporate accounts, ensuring effective deployment on a day-to-day basis.
• Support the Senior Manager, Value Sales in developing an ICT sales strategy and plan by providing professional input and advice.
• Apply insights from sales performance data to improve personal and team execution.
• Study and apply successful sales strategies in selling MTN enterprise solutions to defined customer segments and adapt for use with other allocated customers within the horizontal sector
• Act as a trusted advisor to assigned enterprise customers, aligning MTNN solutions to their business objectives.
• Support post‑sale value realization by ensuring solutions are adopted and positioned for expansion.
• Identify renewal and growth opportunities within existing customer relationships.

Education:

• First degree in any related discipline 
• Fluent in English
• Master’s in business administration would be an advantage

Experience:

6 - 13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization 
• Experience in Technical sales to quoted companies
• Experience in an ICT/Telecoms environment 
• Experience in developing sales strategies and performance metrics.
• Experience working with cross‑functional teams and external partners in enterprise deal execution.

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Reports To: Senior Manager - Rich Media Services

Division: Digital Services

Mission:

• Strategic Service Development: Drive the development and implementation of innovative video and gaming services aligned with market trends and customer needs, positioning the company as a leader in digital entertainment.
• Customer Engagement and Growth: Enhance user engagement by delivering seamless, immersive, and high-quality gaming and video experiences, fostering customer loyalty and driving subscription growth.
• Partnership and Ecosystem Building: Establish strategic partnerships with content creators, gaming studios, and technology providers to expand service offerings and ensure a competitive edge in the content market.
• Revenue Optimization: Develop and execute monetization strategies for video and gaming services, including subscription models, in-app purchases, and advertising opportunities, to maximize revenue streams.
• Operational Excellence: Ensure the robust performance, scalability, and security of video and gaming platforms through collaboration with cross-functional teams, ensuring an unparalleled customer experience.

Description:

• Develop partner performance reviews on agreed outputs as required.
• Develop deep appreciation of all product features and services
• Develop initiatives to increase customers usage and satisfaction via the customer management process
• Develop strategies to drive customer adoption and usage of the service
• Develop KPIs to track the performance of the service
• Grow strategic initiatives required to sustain growth and deliver the business targets
• Collaborate with the Legal team to negotiate commercial terms & conditions and conclude contractual and Service Level Agreements 
• Drive the day-to-day business priorities and rich media subscriber KPIs (e.g. subscriber acquisition, monthly active users and retention)
• Keep abreast of local and global best practice, identify trends and highlight areas in the business that need further development to create a competitive advantage for MTNN.
• Work with internal and external partners across disciplines and platforms to identify, evaluate, prioritise and execute opportunities in line with the product roadmap, developing new and improving existing messaging services features/systems as customer needs change;
• Act as a product champion within the company, sharing the product vision effectively to senior stakeholders and driving agreement on product requirements and direction.
• Balance and negotiate stakeholder requirements

Education:

• A first degree in business management or a related discipline
• A post-graduate diploma in Marketing, Accounting, Business Administration or a related discipline
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• 3 years in Product Development and Management experience in mobile VAS/digital environment
• Experience working in a medium to large organization 
• Experience in advanced Project Management
• Experience in co-coordinating a number of external partners and suppliers
• Experience in dealing with external regulatory bodies such NITDA, National Lottery Regulatory Commission, Consumer Protection Council, etc.
• Experience in dealing with senior stakeholders within an established organisation

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Reports To: Senior Manager - Rich Media

Division: Digital Services

Mission:

• Strategic Service Development: Drive the development and implementation of innovative music, audio and other Rich media services aligned with market trends and customer needs, positioning the company as a leader in digital entertainment.
• Customer Engagement and Growth: Enhance user engagement by delivering seamless, and high-quality music, audio and other Rich media services experiences, fostering customer loyalty and driving subscription growth.
• Partnership and Ecosystem Building: Establish strategic partnerships with content creators, music studios, and technology providers to expand service offerings and ensure a competitive edge in the content market.
• Revenue Optimization: Develop and execute monetization strategies for music, audio and other Rich media services, including subscription models, in-app purchases, and advertising opportunities, to maximize revenue streams.
• Operational Excellence: Ensure the robust performance, scalability, and security of music, audio and other Rich media services platforms through collaboration with cross-functional teams, ensuring an unparalleled customer experience.

Description:

• Develop partner performance reviews on agreed outputs as required.
• Develop deep appreciation of all product features and services
• Develop initiatives to increase customers usage and satisfaction via the customer management process
• Develop strategies to drive customer adoption and usage of the service
• Develop KPIs to track the performance of the service
• Grow strategic initiatives required to sustain growth and deliver the business targets
• Collaborate with the Legal team to negotiate commercial terms and conditions and conclude contractual and Service Level Agreements 
• Drive the day-to-day business priorities and rich media subscriber KPIs (e.g. subscriber acquisition, monthly active users and retention)
• Keep abreast of local and global best practice, identify trends and highlight areas in the business that need further development to create a competitive advantage for MTNN.
• Work with internal and external partners across disciplines and platforms to identify, evaluate, prioritise and execute opportunities in line with the product roadmap, developing new and improving existing messaging services features/systems as customer needs change.
• Act as a product champion within the company, sharing the product vision effectively to senior stakeholders and driving agreement on product requirements and direction.
• Balance and negotiate stakeholder requirements
• Maintain strategic relationships with key stakeholders such as technology platform providers, application developers, third-party technology vendors, advertisers and agencies

Education:

• A first degree in business management or a related discipline
• A post-graduate diploma in Marketing, Accounting, Business Administration or a related discipline
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• 3 years in Product Development and Management experience in mobile VAS/digital environment
• Experience working in a medium to large organization 
• Experience in advanced Project Management
• Experience in co-coordinating a number of external partners and suppliers
• Experience in dealing with external regulatory bodies such NITDA, National Lottery Regulatory Commission, Consumer Protection Council, etc.
• Experience in dealing with senior stakeholders within an established organisation

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Reports To: Senior Manager - CVM Analytics and Insight

Division: Marketing

Description

• Provide proactive insights to address customer behavior associated with customer identification attraction, retention and customer developments
• Provide detailed granular insights (network, customer behavior, channel, competition etc.) on regional, territory & cluster performance; identifying growth opportunities, root causes, risks and tactical initiatives to improve performance 
• Drive micro market stimulation & address location-based competitor offers by working with the CVM, Sales, Network & Segment teams to drive geographic BTL offers for optimal incremental revenue, improved Network QoS, on-ground activities and one-on-one customer engagement initiatives to drive regional performance
• Support CVM, Product Managers and Segment Managers with analytics & product monitoring reports
• Gather requirements and respond to stakeholder requests to ensure the team backlog is focused on impactful work
• Identify coverage risks and opportunities (i.e. in terms of churn and acquisition potential) and define strategic targets for Network Coverage optimization around costs, coverage quality needs, market opportunities and customer
• Secure successful implementation of key transversal location/geo-based projects and initiatives across MTNN
• Interprete the customer base marketing strategy to identify, plan and implement/build the analytical capabilities required to deliver the CVM base management strategy
• Ensure timely base management reporting and visualization 
• Drive the ROI of base management activity through ensuring the provision and continuous improvement of actionable insights, analyses, CVM reports and dashboards
• Manage delivery of insight for the customer base to the rest of the business, including actionable value- and needs-based segmentation and predictive models, linked with competitor intelligence, and market research.
• Analyze commercial impact of BTL programs on product penetration, ARPU and volume/ value churn. Operational analysis of base to identify opportunities to apply products and tariffs to maximize lifetime value.
• Ensure that the base analytics team has the appropriate level of customer data (quality, breadth and recency), along with the required application toolset, to perform their base analytics responsibilities.
• Develop & Implement models alongside with reporting templates & working flow for standard/ad-hoc requests such as Customer Behavior/CxO Reports/Churn/VLR/GEM etc.
• Create an environment that enables innovation for direct subordinates and across cross-functional teams
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules

Education:

• First degree or equivalent qualification, preferably with analytical focus, marketing or commercial subjects
• Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage)
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• 4 years’ experience in the telecoms industry with at least 2 years in supervisory role
• Experience leveraging analytical tools including SQL, python, R, Power-BI to build analytics product and perform analysis
• Experience reviewing code for analytics models and providing recommendations for performance improvement
• Experience presenting to and communicating with senior leadership teams to influence product direction and strategy
• Experience in applying various quantitative techniques to address business problems
• Strong leadership abilities, business acumen and stakeholder management
• Experience in CVM methodology, principles, capabilities, and techniques
• Demonstrated leadership of an established and successful CVM function within MTN or another operator recognized as a leader in CVM
• Demonstrated ability to influence management level staff in group and 1:1 situations
• Disciplined detail-oriented style, combined with ability to simultaneously work at a strategic level
• Experience with research- and analytics-driven quantitative pricing techniques (e.g. choice modelling)

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Reports To: Manager - Finance Operations Fixed Asset Accounting

Division: Finance

Mission:

• To account for all company-wide Financial Operations activities (Fixed Assets), support various divisions on financial issues and maintain commercial relationships with external stakeholders.

Description:

• Coordinate Fixed and intangible assets process and reporting – capitalization, depreciation, disposal etc.
• Update and reconcile asset additions on fixed asset register, and all related accounts in the department.
• Manage Journal postings to write off assets from fixed asset register, for depreciation charges and other adjusting entries; and rectify identified errors. 
• Review historical information for all assets to be disposed and application analysis of fixed asset accounts
• Ensure proceed on disposed assets are remitted and recorded appropriately, in agreement with the set accounting standard.
• Implement/update all accounting adjustments on the fixed asset register, record disposals/movements in the register and ensure supporting documentation and records are sufficient to meet audit/regulatory needs. 
• Perform periodic verification of MTN assets across MTNN switches and office locations. 
• Approve electronic asset movement form region assigned and follow up on all theft and faults from incidence reporting.
• Coordinate the analysis and reconciliation of monthly asset additions to physical verifications and physical count to the fixed asset register. 
• Generate monthly relevant reports; and submit all month end deliverables within the reporting deadline.
• Participate and generate reports on monthly stock count and other month end financial procedures

Education:

• A first degree in any discipline, but a finance and management related degree is desirable.
• A professional accounting qualification (ACA, ACCA, CPA, CIMA).
• Fluent in English

Experience:

3-7 years’ experience which includes

• Experience working in a medium organization 
• Experience in core accounting function
• Knowledge of Microsoft Office tools
• Experience in using an ERP system is desirable
• Experience in Finance functions in the telecommunications industry would be an added advantage

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Reports To: General Manager - Enterprise Marketing

Division: Enterprise Business

Mission:

• Develop detailed commercial GTM plans and programs as well as sales enablement strategies to drive sustainable growth in value and volume to achieve EB revenue objectives. Ownership of the entire go-to-market process and programs working closely with Segment teams, Solution Development, Sales and Client Services.

Description:

• Develop a robust go-to-market process to support the successful launch of EB products, services and solutions, monitoring results and making tweaks where necessary to ensure the achievement of revenue expectations
• Lead managers in the development of holistic 360 degrees approach to taking propositions-products and services to the market including but not limited to ATL and BTL, Channel and Support enablement, Regional and trade activations required for demand generation for all EB segments and service portfolios
• Work in close coordination with Segment Managers, Solution development team, Analytics and Business intelligence, Clients Services, Channel Management and relevant functions to develop detailed plans and programs required to achieve set targets for profitability, revenue, value/market share and stir up value preservation for all EB propositions
• Position EB’s propositions as the best-in-class for the defined target segment and ensure they are in the front position of trade and relevant channels to increase overall sales.
• Implement strategy for market growth in conjunction with Segment managers, Product Development Managers, Channel managers and other stakeholders.
• Manage all marketing communications, public relations, sponsorships, events and internal communications for EB working closely with the relevant divisions in MTNN as well as Group EBU where necessary.
• Review market and contribute to the development of marketing strategies for MTNN EB, demonstrating an understanding of MTNN direction and business strategies.
• Develop detailed sales and support channels enablement plans in support of approved strategies in respect of EB, organizing and monitoring resources and periodically reporting progress of plans.
• Create messaging that allows the Sales and Support channels to have consistent, effective and engaging conversations with prospects and customers at each stage of the sales/support cycle
• Develop a range of customer testimonials for external/internal use, including written case studies.
• Conduct win/loss interviews and perform ongoing analysis.
• Manage the rollout, adoption and knowledge transfer on best practices on how to leverage key sales tools across the sales cycle
• Manage the content repository of sales collateral
• Measure the level of usage across tools to provide guidance on business impact, areas for improvement, and additional future projects
• Help develop and implement a standard sales on-boarding program. 
• Lead the development of a communication media plan to support the product/solution/offering release, as well as its ongoing lifecycle management.
• Lead the creation of enablement content for direct and indirect sales resources, and also for support channels (e.g. playbooks, battle cards, scripts, presentations, training modules and demos).
• Develop a suite of sales enablement tools that spans the sales cycle, enabling the Sales force to drive higher levels of efficiency, effectiveness and overall professionalism. 
• Assist in evaluating, tracking and managing the development and performance of team members, to ensure productivity and achievement of business results.
• Identify training and development needs of EB commercial staff to manage skills enhancement programmes for the virtual sales team to ensure enterprise sales targets are fully met.

Education:

• First degree in any relevant discipline
• MBA will be an added advantage
• Fluent in English

Experience:

9 - 17 years’ experience which includes:

• At least 4 year’s managerial experience in sales or marketing
• At least 3 years’ experience in a B2B environment
• Experience in marketing communications
• Experience in sales enablement or learning and development
• Experience in strategy development and implementation will be an added advantage
• Experience in coaching/knowledge transfer role

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Reports To: Senior Manager - Sales and Trade Development Kaduna

Division: Sales and Distribution

Mission:

• To promote MTN brand and deliver on monthly sales target and other expectations as required by the division.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SRAA

Description:

• Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
• Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
• Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.

Education:

• A first degree (B.Sc. or HND) in any Social Science degree or related course
• Minimum of 3 years post degree
• Fluent in English

Experience:

3-7 years’ experience in an area of specialization; with experience in supervising others

• Experience working in a medium organization 
• Experience using data mining tools
• Telecoms experience would be an added advantage

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Reports To: Manager - Sales and Trade Development Adamawa

Division: Sales and Distribution

Mission:

• To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
• To drive visibility and brand affinity within assigned territory for competitive edge.

Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Gather market information and provide feedback to management.

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

• 1–3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment