Manager - RMS Gaming and Video at MTN Nigeria

Reports To: Senior Manager - Rich Media Services

Division: Digital Services

Mission:

• Strategic Service Development: Drive the development and implementation of innovative video and gaming services aligned with market trends and customer needs, positioning the company as a leader in digital entertainment.
• Customer Engagement and Growth: Enhance user engagement by delivering seamless, immersive, and high-quality gaming and video experiences, fostering customer loyalty and driving subscription growth.
• Partnership and Ecosystem Building: Establish strategic partnerships with content creators, gaming studios, and technology providers to expand service offerings and ensure a competitive edge in the content market.
• Revenue Optimization: Develop and execute monetization strategies for video and gaming services, including subscription models, in-app purchases, and advertising opportunities, to maximize revenue streams.
• Operational Excellence: Ensure the robust performance, scalability, and security of video and gaming platforms through collaboration with cross-functional teams, ensuring an unparalleled customer experience.

Description:

• Develop partner performance reviews on agreed outputs as required.
• Develop deep appreciation of all product features and services
• Develop initiatives to increase customers usage and satisfaction via the customer management process
• Develop strategies to drive customer adoption and usage of the service
• Develop KPIs to track the performance of the service
• Grow strategic initiatives required to sustain growth and deliver the business targets
• Collaborate with the Legal team to negotiate commercial terms & conditions and conclude contractual and Service Level Agreements 
• Drive the day-to-day business priorities and rich media subscriber KPIs (e.g. subscriber acquisition, monthly active users and retention)
• Keep abreast of local and global best practice, identify trends and highlight areas in the business that need further development to create a competitive advantage for MTNN.
• Work with internal and external partners across disciplines and platforms to identify, evaluate, prioritise and execute opportunities in line with the product roadmap, developing new and improving existing messaging services features/systems as customer needs change;
• Act as a product champion within the company, sharing the product vision effectively to senior stakeholders and driving agreement on product requirements and direction.
• Balance and negotiate stakeholder requirements

Education:

• A first degree in business management or a related discipline
• A post-graduate diploma in Marketing, Accounting, Business Administration or a related discipline
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• 3 years in Product Development and Management experience in mobile VAS/digital environment
• Experience working in a medium to large organization 
• Experience in advanced Project Management
• Experience in co-coordinating a number of external partners and suppliers
• Experience in dealing with external regulatory bodies such NITDA, National Lottery Regulatory Commission, Consumer Protection Council, etc.
• Experience in dealing with senior stakeholders within an established organisation