Latest Jobs at MTN Nigeria

Division: Finance

Mission:

• To preserve shareholders value through effective and efficient running of the treasury back office, support and Position Treasury at the heart of Strategic  business Units of the company.  

Description:

• Evaluate credit portfolio of various SBUs and ensure strategic alignment to MTNN objectives
• Ensure debt to revenue ratio meet MTNN strategic objectives and effectively manage/ reduce MTNN exposure to bad debt risk
• Responsible for working capital management, risk management and efficient running of treasury operations and controls with the objective of achieving MTN corporate and financial objectives
• Drive processes to ensure accounting of all treasury transactions on ERP and ensure completeness and accuracy of ledger entries on the ERP dashboard
• Drive consistent application of MTN credit policy, collections and bad debts write offs across all revenue channels and ensure alignment with Board Approvals
• Evaluate, develop and implement cash management systems to optimize efficiencies and constantly explore opportunities to maximize funds and working capital 
• Ensure timely and accurate production and analysis of monthly liquidity measurements, liquidity transfer pricing charges and cash position and advise management on the liquidity aspects of its short- and long-range planning 
• Maintain in-depth understanding of industry trends relative to treasury risk and loss avoidance
• Support the GM Treasury with articulating a clear and compelling vision and translate strategy into a roadmap for success for Treasury Operations, Credit management and Working capital management 
• Responsible for managing the value chain that supports the settlements of third-party obligations  
• Ensure compliance to all exchange control processes, monetary processes and international trade policies 
• Oversee the establishing of appropriate treasury operations and credit management policies and procedures and ensure continuous review and update of the unit's PPPs as changing conditions warrant and the business grows 
• Ensure timely preparation of board papers 
• Develop short/Medium term strategy for the Treasury Operations and Credit Management functions in MTNN 
• Ensure prompt settlement of Third-party bills and obligations 
• Management of exchange control process for all foreign obligation settlement to 3rd parties
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules
• Identify training requirements of team members and develop program to address knowledge gaps
• Lead in the development of new processes and improvement of existing ones as appropriate
• Coach and train Treasury Operations and Credit management teams to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs

Education:

• A first degree in a finance, Banking or accounting related social science discipline 
• A professional accounting qualification, CFA chartered holder, ACI dealing certificate 
• MBA is advantageous  
• Fluent in English and language of country preferable

Experience:

9-17 years’ work experience which includes the following: 

• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry  
• Worked across diverse cultures and geographies advantageous 
• Understanding of risk management practices, financial market instruments and regulatory requirements in a Commercial bank/ Multinational Telecoms company  
• Corporate Treasury Experience is mandatory  
• Knowledge in front office treasury, money market and Fx structuring  
• Extensive experience in liquidity management and accounts payable settlement  
• Knowledge of investment portfolio strategy, banking, and financial instruments.  
• General knowledge of GAAP and SEC reporting requirements for investments and other financial instruments.

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Reports To: Manager - Self Service and Digital Platform Support

Division: Customer Relations and Experience

Mission:

• To implement Customer service operational plans as it relates to digital services adoption and Self Service
• To lead and manage a team of Customer Relationship Partners to deliver excellent customer care and implement customer service operational plans.

Description:

• Participate in the implementation of the back office and complain about operational plans.
• Adhere to all defined operational guidelines.
• Participate in the implementation of frontline empowerment business initiatives.
• Participate in the research on MTN products and services in comparison to the competition.
• Participate in research on new and emerging technology within the digital space.
• Develop contents for frontline and customer empowerment.
• Review of the knowledge base in line with changing business needs
• Develop contents for training the MTN chatbot.
• Review customer feedback as the need arises and leverage insights for process improvement.
• Provide support for all ICT products and services.
• Ensure customization of contents aligned to all customer interactive channels.
• Participate in the development of contents for new products and services.
• Troubleshoot devices and ensure education on new devices and technology.
• Conduct root cause analysis on customer pain areas and translate to knowledge contents for frontline and customer empowerment.
• Participate in user acceptance testing for new features on digital platforms.
• Attend all relevant agile ceremonies as they apply to Scrum Project Management deployments.
• Act as a change agent in the implementation of new initiatives both within the business unit and company-wide.
• Assist in implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfaction.

Education:

• First degree in any relevant discipline 
• Fluent in English

Experience:

3-7 years’ experience which includes

• Experience in design thinking
• Experience in project management using agile methodology.
• Experience in content development using Adobe Creative Cloud (Photoshop, After Effects, in-design, audition, illustrator, Adobe Captivate, Premier Pro, 3DMax, Cinema 4D, Maya)
• Experience working in a medium organization.
• Experience in pre- and post-video production activities
• Experience in graphic and infographic design
• Experience in UI and UX design

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Mission:

• To integrate, operate and maintain Transmission equipment for Network Transmission Services

Description:

• Provide remote online support to field engineers in resolving faults on the transmission network.
• Troubleshoot and remotely resolve Transmission Equipment (CTN, OSN, PSS and NTP) related faults on the transmission network where applicable.
• Implement critical preventive or corrective maintenance on Transmission Equipment (CTN, OSN, PSS and NTP) on the transmission network and firmware/software upgrades.
• Carry out routine maintenance on all NMS systems for Transport Support Services.
• Implement various types of transmission cutovers.
• Relate with support staff from various equipment vendors for resolution of major equipment or NMS problems.
• Build and maintain a good relationship between all network-related sections, customers and product suppliers.

Education:

• First degree in Electrical Electronics Engineering, Computer Engineering or a related discipline
• Fluent in English

Experience:

3-7 years’ experience which includes

• Experience working in a medium organization
• Experience in Telecommunication industry, with specific experience using multiplexers microwave, satellite and fibre optic transmission equipment.

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Mission:

• To operationalize and implement MTNN’s regional operations strategy within the regional environment and ensure that regional sales targets and service levels are achieved. 
• To drive compliance and enhance MTNN’s corporate image and reputation by driving/championing the External Management Stakeholder Strategy.

Description:

• Drive effective execution of regional operational and business plans consistent with the vision, mission, core values and strategic plan of MTNN, and coordinate resources to ensure their proper execution. 
• Facilitate the execution of the ROM Governance Structure and escalate variances promptly to the Sales & Distribution Executive.  
• Identify and implement innovative, disciplined, and continuously improving business processes and systems in the region. 
• Evaluate need and recommend opportunities for business development and expansion in the region. 
• Develop weekly/monthly reports to track metrics/measures and monitor regional performance to ensure achievement of set targets. 
• Review and evaluate regional performance on a continuing basis and provide direction for modification of systems and/or implementation of new systems. 
• Support, communicate, reinforce, and defend the vision, mission, values, philosophy and culture of the organisation. 
• Establish processes/standards and evaluation of systems and technologies with regards to customer experience.  
• Anticipate and effectively deal with issues that could enhance the region's opportunities or adversely impact business results. 
• Proactively identify, evaluate, mitigate and report on compliance, regulatory and reputational risks across the region.   
• Promote cross functional collaborations across all divisions/Units in the region.
• Liaise with marketing division to drive key brand propositions within the regions 
• Communicate MTNN value proposition to regional markets via appropriate media 
• Drive an increase in MTNN’s Net Promoter Score 
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity
• Implement Government Relations Strategy for the region in alignment with MTN Nigeria’s business direction to guarantee license to operate and business sustainability. 
• Establish and maintain effective corporate relationship with key stakeholders and decision makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN. Furthermore, maintain positive relationships with local, state and federal government representatives, community leaders, and other external stakeholders as necessary in the overall management of the region to ensure harmonious relations are maintained. 
• Coordinate liaison between staff in the region and ensure effective information and resource sharing to achieve desired objectives. 
• Develop framework for technical and commercial knowledge transfer and establish same as a key component of the employee performance management system within the Business Development Department. 
• Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the region. Identify, evaluate and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity. 
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.  
• Coach and train regional team members to ensure the understanding of the objectives and goals of the region. Drive awareness of the set targets/requirements and regularly review their training needs. 

Education:

• First degree in related discipline / Masters advantageous 
• Fluent in English and language of country preferable 
• Possession of a post graduate degree in a relevant discipline will be an added advantage.

Experience:

A minimum of 12 years of working experience, which includes:

• Senior management track record of 3 years or more 
• 3 years’ experience in relevant industry/sector (FMCG/ Telecommunications/ Retail Banking/ service industry context) 
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous) 
• Worked across diverse cultures and geographies

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Division: Network 

Mission:

• To provide effective change and service assurance function for technology services and manage the definition of services and service levels required to support the business and ensure that these services are provisioned successfully. Support project teams in integrating change management activities into their project plans.

Description:

• Table all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issue an agenda and circulate all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration.
• Liaise with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules.
• Update the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
• Review all implemented changes to ensure that they have met their objectives and refer any that have been backed out or have failed.
• Provide advice and support for the design, planning, development and introduction of new services, ensuring these are consistent with the principles and contractual agreements and that the suppliers are fully engaged and involved early to ensure they can provide appropriate and good value service offerings across the company.
• Apply a structured change management approach and methodology for the people side change caused by projects and change efforts.
• Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
• Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
• Work with project teams to integrate change management activities into the overall project plan.
• Ensure appropriate and effective communications are in place for all stakeholders including ensuring escalation routes are clear and well managed and identifying needs, risks and issues and propose appropriate solutions and courses of action.
• Analyze change records to determine any trends and produce regular management reports.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Education:

• First degree in Elect/Elect, Computer Sc./Engineering or Project Management
• Formal Project Management certification or training would be an advantage.

Experience:

6 - 13 years’ experience which includes

• Experience working in a medium organization.
• Experience in Radio and Microwave Projects delivery
• Experience in operations or planning background in Telecommunications.
• Project Management certification experience
• High Proficiency in Excel and PowerPoint Usage

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Reports To: General Manager - Regional Operations East

Division: Sales and Distribution

Mission:

• To provide general administrative support to the regional Sales team.

Description:

• Co-ordinate the departmental common drive to ensure organized records and appropriate access and rights to respective team members and channel teams.
• Maintain the consolidated regional field coverage plans and track implementation through daily and weekly reporting by respective team members.
• Collate all team member reports to ensure timely and organized feedback to respective channel units on programs and activities undertaken.
• Assist in providing reliable and efficient administrative support services.
• Monitoring the appropriate utilization of office supplies
• Raise all requisitions for the department.
• administration support for reception management
• Ensure the security of records (files, etc.) and archival systems.
• Custodian of channel databases within the region: conduct regular updates and ensure usability.
• organizing staff travel and accommodation.
• Process all departmental cash advances and expense reimbursements.
• Escalate customer issues and ensure resolution and feedback to the sales team.
• Assist in preparing required reports in support of business operations and management decisions.

Education:

• A first degree in any related field
• Fluent in English

Experience:

• A minimum of 1–3 years’ experience in an area of specialization, with experience working with others
• Experience working in a small to medium organization

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Division: Sales and Distribution

Mission:

• To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
• To drive visibility and brand affinity within assigned territory for competitive edge.

Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Gather market information and provide feedback to management.

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

• 1–3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment