MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Reports To: Manager - Corporate Finance
Division: Finance
Mission:
- Assist MTNN in meeting its financial and regulatory obligations to its lenders and other counterparties and prepare analysis that will aid long-term liquidity management.
Description:
- Prepare Treasury yearly budget, forecasts, monthly budget variance report with Manager Corporate Finance.
- Analyze and prepare Treasury reports such as cash collection reports, FOREX exposure reports by purchase order, monthly cash disbursement reports to aid financial management decision.
- Gather and analyze data on expenditures relating to CAPEX and OPEX to optimize cash forecast.
- Act as a focal point for Treasury Accounting responsibilities, carrying out monthly verification of credit interest and bank charges, booking of banking investments, funds transfers, and income, reviewing reports on dealer and postpaid collection sweeps, and compiling necessary documents for the year-end audit.
- Facilitate the administration and settlement of MTF-related payments (principal repayment, interest, and fees as they relate to borrowing).
- Monitor and confirm the completeness and accuracy of corporate finance-related General Ledger postings.
- Facilitate settlement and administration of shareholders’ dividend distribution by assisting with all exchange control approvals needed, confirming settlement to the company secretary, and ensuring accurate posting on Oracle.
- Maintain financing records and an audit trail in strict compliance with MTNN policies and procedures.
- Collate information relating to MTNN business for updating the Supplemental Information Memorandum to the lenders.
- Maintain best practices as they relate to corporate finance policies, processes, and procedures.
- Prepare monthly journals (accruals and amortization schedules) and ensure they are in line with accounting standards.
- Distribute all authorized reports to lenders and financial institutions.
Education:
- First degree in Accounting, Economics or any Finance related discipline.
- Professional qualification (ACA, ACCA, ACMA)
- Fluent in English
Experience:
3 – 7 years’ experience including:
- Experience in the financial environment in corporate finance, accounting, and financial statement analysis
- Strong knowledge of ERP (IFS)
- Knowledge of Trade Finance
- Experience in Management Information Reporting Application (OFA)
- Experience in good accounting practices and the Nigerian policy environment
- Experience in Cash Management and Corporate Finance
- Experience in the corporate treasury environment
- Up-to-date knowledge of the money and capital markets
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Reports To: Manager - Wireless Access Support Services
Division: Network
Mission:
- Provision of quality IP/Transmission services and ensuring high availability through effective operations, maintenance, and optimization of the Transmission Network that consistently delight our esteemed customers.
Description:
- Oversee the integration, operations, and maintenance of Microwave Radio and Satellite VSAT Elements and Links on NMS servers and service provisioning.
- Performance management and identification of microwave and satellite links that require planning modifications and oversee the activities to ensure new plan is implemented.
- Manage and govern all managed service vendors in the Microwave and Satellite Operations Space
- Ensure resolution of Microwave and Satellite Link Faults and Problems within MTTR.
- Validate equipment trials, Proofs of Concept (POC), First Node Integrations (FNI), on new microwave and satellite products and technologies.
- Provide high level support to FME/FRE/CSE/CPG on Microwave and Satellite issues and prepare Transmission Performance Reports.
- Engage stakeholders in the management of NMS Servers and Software (Radio Elements and Servers) and ensure smooth network operations.
- Conduct preventive maintenance on Microwave Transmission Network and carry out planned works for network improvement.
- Carry out Acceptance Test Procedure (ATP) for new microwave and satellite links.
- Guarantee optimal transmission availability and performance in accordance with SLAs.
- Provide high-level support to Field Teams on Microwave issues and prepare transmission performance reports.
- Investigate and resolve defective microwave links on the network, radio frequency interference, and microwave transmission, and give feedback to management when required.
- Provide training on microwave radios to internal units.
- Support relevant teams to drive audit initiatives for regulatory compliance.
Education:
- First degree in Engineering or related disciplines
- Fluent in English
Experience:
3 - 7 years’ experience which includes.
- Minimum of 2 years’ experience in Telco environment.
- Experience in Microwave, Satellite, and related emerging transport technology, IP, DWDM, Fiber Technology and ICT
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Reports To: Manager - Security Operations
Division: Information Technology
Mission:
- Implement, maintain, and monitor security measures for information systems and networks. This role aims to protect the organization’s data, systems, and assets from security threats and vulnerabilities, ensuring a robust defense against both internal and external cybersecurity incidents.
Description:
- Optimize security costs by implementing cost-effective security measures and solutions.
- Maintain security incident response and escalation procedures.
- Monitor and analyze security alerts from multiple systems and respond promptly to potential threats.
- Maintain and improve Security Operations Center (SOC) tools, including SIEM systems, intrusion detection systems, and endpoint protection.
- Lead security projects and work with cross-functional teams to enhance security across MTN Nigeria.
- Mentor MSO security team members, providing guidance on best practices and professional development.
- Drive incident response and resolution, coordinating efforts across departments when handling high-severity incidents.
- Maintain effective working relationships with the Management, the heads of the business and service units and staff.
- Ensure high service levels for internal and external stakeholders by maintaining data security and integrity.
- Work closely with IT and other departments to resolve vulnerabilities and provide proactive solutions to security risks.
- Communicate effectively with stakeholders regarding security concerns and demonstrate MTN’s commitment to data protection.
Education:
- First degree in Computer Science, Information Security, or a related field.
- Relevant security certifications are highly desirable, including but not limited to CISSP, CISM, CEH, or CompTIA Security+.
Experience:
3-7 years’ experience which includes
- Minimum of 3 years’ experience in security operations should include hands-on incident response, threat analysis, and security monitoring.
- Telecommunications or technology industry background.
- Proficiency in using key SOC tools, such as Security Information and Event Management (SIEM) systems, intrusion detection/prevention systems (IDS/IPS), and endpoint protection solutions. Familiarity with security automation tools is also beneficial.
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Reports To: Manager Campaign Management
Division: Marketing
Mission
- Assist in the development, implementation and measurement of various Below The Line (BTL) campaign programmes that focus on customer retention and customer life-cycle management.
- Also leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend.
Description
- Identify opportunities within the base for revenue optimization and campaign management, with the aim of developing relevant programs to address these opportunities.
- Monitor and track campaign performance over the campaign lifecycle and ensure the right decisions are taken regarding continuing or discontinuing campaigns.
- Design and execute pilot campaigns to determine the best approach to campaign deployment and offer development and campaign scripting before scale-up.
- Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment, and evaluation.
- Ensure no revenue dilution as a result of campaign activities.
- Provide support to the campaign segmentation analyst as required.
- Contribute and participate in campaign idea generation meetings and cross-functional Customer Lifecycle Management meetings as required.
- Interface with segment managers to understand their campaign needs for supporting product development and performance throughout their product lifecycle.
- Liaise with vendors responsible for managing systems, tools, and capabilities within CVM for campaign management and analytical needs.
- Analysis of the customer base to identify segments that have revenue upliftment opportunities or who are at risk and require a campaign intervention
- Take ownership of the go-to-market process, ensuring all processes and customer journeys are designed and followed.
- Design monthly campaign calendar and campaign plan for execution, ensuring timelines are met and targeting is in line with strategy.
Education:
- First degree in any related discipline
- Fluent in English
Experience:
3 - 7 years’ experience including:
- Experience working in a medium-sized organization
- Experience in database, direct marketing, or product management in the telecommunications industry
- Experience in developing test designs, significance testing, establishing error ranges, and key success metrics.
- Experience with major campaign management platform(s) within the telecoms industry
- Demonstrable data mining, analytical skills, and segmentation techniques
- Good understanding of customer data analysis, propensity modeling, and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.
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Reports To: Manager - Customer Operations Walk In West 1
Division: Customer Relations and Experience
Mission:
- Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location.
Description:
- Escalate and route customer issues to the relevant process operators.
- Perform necessary system transactions related to customer request.
- Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
- Maintain Integrity of managing subscriber data/information.
- Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
- Identify and report on customer impacting trends.
- Enlighten and educate customers on new products and initiatives within MTN.
- Educate customer on use of products and services.
- Document actions taken to resolve client problems.
- Verify correct cash amounts are paid
- Perform software installation and configuration requests.
- Perform incidence escalation process in compliance with laid down policies and procedures
- Collect and book- in customer phones for warranty repairs
- Communicate credit status to customers
- Identify problematic invoices proactively and promptly notify the billing division
- Assist with Printing post-paid client bills
- Generate funds from sales and render after sales support service
- Handle cash and ensure correct amounts are paid
- Collect customer phones for warranty repairs
Education:
- First Degree in any related field
- Fluent in English
Experience:
3-7 years' experience, which includes
- Experience working with others.
- Experience working in a medium-organization
- Experience in a call-centre (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)
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Reports To: Manager - Geo-Marketing Analytics
Division: Marketing
Mission:
- To assist in collecting, evaluating, and preparing research and/or other complex statistical data, narrative reports or presentations, and recommendations to have a better understanding of the customers’ needs at a micro-market level.
Description:
- Collect, analyze, interpret, and summarize data in preparation for the generation of statistical and analytical reports and provide intelligence that supports decision-making.
- Coordinate data requests with respect to pre- and post-return on investment data extraction, data samples for analytics, and other ad-hoc requirements.
- Maintain computerized collection and tracking of relevant data and appropriate records of research methods and results.
- Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
- Extract qualifying data based on defined campaigns and according to the approved campaign road map, as well as manage and update engine room tools.
- Provide support to the campaign segmentation analyst as required.
- Contribute and participate in campaign idea generation meetings and cross-functional Customer Lifecycle Management meetings as required.
- Demonstrate a broad understanding of the end-to-end Big Data ecosystem and dependencies to identify trends in customer dynamics.
- Interface with financial analysts and business units to understand their data requirements and reporting needs.
- Liaise with product management managers to understand the data needed to support and monitor product performance.
- Monitor network coverage and QoS to identify competitive weaknesses and strengths.
Education:
- First degree in Economics, Statistics, Mathematics, Computer science, Engineering, or any related field.
- Fluent in English.
Experience:
3–7 years of working experience, which includes:
- 2 years in a business analyst or business analyst support role.
- 2 years’ work experience within data analysis, programming, reporting, or general business experience, including formal business or market analysis and data manipulation or mining experience.
- Understanding of sales channel.
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Reports To: Manager - Service Delivery
Division: Customer Relations and Experience
Mission:
- Ensure proper design, implementation, and availability of technical support for user systems within assigned division/ department
Description:
- Analyze customers' information needs, business problems and business opportunities to determine efficient and effective testing technics.
- Worked with key stakeholders and subject matter experts to design, develop and automate new testing processes and drive process improvement on existing processes
- Collaborate with business users to define testing processes that meet business needs.
- Ensure testing is scalable and flexible to meet future business need.
- Work with business unit and IT team to define technic and modalities.
- Ensure the availability of all required testing materials.
- Develop and define IT requirements to support process and system changes.
- Plan and manage the development and maintenance of required testing tools.
- Analyze business requirements, system documentation, and standard work instructions to maintain Quality and precise testing.
- Participate in events relating to system upgrades and testing. Prepare and execute testing plans to ensure high quality results.
- Create detailed functional design documents for conversions, interfaces, and reports.
- Work with user departments to test roles and access rights to be created for all users in line with business requirements.
- Ensure proper testing of all user systems/products and provide detailed reports of activities and result.
- Develop comprehensive test plans outlining the scope, objectives, and methodologies for product/system testing.
- Conduct various testing methodologies, including functional, performance, security, and usability tests.
- Execute test cases and document results to identify defects or deviations from quality benchmarks.
- Implement and maintain automated testing procedures to streamline repetitive testing tasks and improve efficiency.
- Evaluate products from the end-user perspective, focusing on usability, accessibility, and overall user experience.
- Conduct regression testing to ensure new features or updates do not negatively impact existing functionalities.
- Maintain detailed records of test cases, procedures, and results for traceability and reference.
- Work closely with cross-functional teams, including product development, engineering, and design, to understand requirements and collaborate on resolving identified issues.
Education:
- First degree in any relevant discipline
- Fluent in English.
Experience:
3 – 7 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium organization
- Experience in Customer Care and Management
- Experience in formal business analysis
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Division: Human Resources
Mission:
- To ensure the effective management of Risk whilst identifying, implementing, monitoring and ensuring control for mitigating hazards
- To ensure the MTNN Safety systems and processes are in compliance with relevant applicable laws and requirements.
- To ensure the Safety of all Persons, company Asset, and Reputation of the company within the safety space
Description:
- Drive day-day safety compliance in the region and engage incident marshals to do same for locations without safety officer.
- Advice and Support MTN Regional Management and Staff on Results from Audits / Risk Assessments Related to the Following Areas: - Work Areas, Operation, Critical Jobs, Critical Tasks to Ensure Safe Working Environment at All Times.
- Conduct Regular Safety Surveillance to Identify Hazards and Proactively Prevent Incidents.
- Review and communicate safety scorecard/ targets to regional employees for operation in line with mtn safety annual plan and evaluate contractor safety performance in the region.
- Co-Ordinate Safety and Housekeeping Audits on MTN Facilities, And on Contractor’s Offices/ Sites as the need arises, to monitor compliance with approved safety standards and/or relevant local legislation and best practice. Also, co-Ordinate pre-mobilization audits for clients within area of coverage.
- Participate actively through provision of advice and support during regional incident investigation to establish root cause, cascade lateral learnings and make recommendations to minimize re-occurrence.
- Monitor MTNN contractors on safety issues and ensure compliance with MTNN safety policy requirements.
- Produce weekly and monthly safety performance report on the regional activities to support the overall safety objectives and quarterly regional performance report.
- Participate in the development and review of safety processes and procedures by ensuring that documentation is done in line with safety standards and/or best practice.
- Oversee activities of direct reports and ensure all transactions and administrative documentation is recorded and available for business use.
- Ensure timely resolution of all applicable/ relevant internal concerns within scope
- Provide Safety support and guidance throughout all activities
Education:
- First Degree in any Sciences or Engineering or Arts/Humanities
- MSc or MBA in relevant field will be an added advantage
Experience:
3 – 7 years relevant experience in SHE Management /Coordination
- Membership of Institute of Safety Professionals of Nigeria (ISPON), and any other recognized HSE Organization
- NEBOSH International General Certificate and/or ISO 45001 Lead Auditor’s Course Certificate
- Experience working in a medium organization
- Experience in Professional Safety, Health and Environment Functions, with good exposure/level of experience in HSE
- Proficient in MS Office Applications and other Microsoft tools
- Ability to use and understand SHE software tools and applications, and apply it to work
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Reports To: Manager - Sales and Trade Development Lagos Boundary
Division: Sales and Distribution
Mission:
- To promote MTN brand and deliver on monthly sales target and other expectations as required by the division.
- To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SRAA
Description:
- Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
- Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
- Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
Education:
- A first degree (B.Sc. or HND) in any Social Science degree or related course
- Minimum of 3 years post degree
- Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium organization
- Experience using data mining tools
- Telecoms experience would be an added advantage
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Reports To: Manager - Sales and Trade Development Cross Rivers
Division: Sales and Distribution
Mission:
- To promote MTN brand and deliver on monthly sales target and other expectations as required by the division.
- To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SRAA
Description:
- Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
- Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
- Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
Education:
- A first degree (B.Sc. or HND) in any Social Science degree or related course
- Minimum of 3 years post degree
- Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium organization
- Experience using data mining tools
- Telecoms experience would be an added advantage
Method of Application
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