Latest Jobs at MTN Nigeria

Mission:

• Create an architecture vision and blueprint for Business Support Systems (BSS) and Value-Added Services (VAS) across the technology value chain and ensure alignment with MTN group standards and framework covering OSS and BSS system deployment and integration and associated applications and infrastructure across the value chain.
• Responsible for the overall design of the application and mapping client business requirements to systems and technical requirements; ensuring sound architectural principles are consistently enforced; ensuring development standards are in place and adhered to; preparing architecture documents, artifacts, and presentations; and responsible for developing system architecture, roadmaps, scopes, and defining key capabilities and other non-functional requirements.

Description:

• Evaluate developments in architecture in the local and international business environment and recommend value-adding improvements to MTNN’s VAS architecture roadmap.
• Leads the improvement in the utilization of current Enterprise VAS "Portfolio" capabilities
• Lead the coordination of the evolution of existing BSS and VAS platforms to support enterprise strategy, avoid platform/capabilities duplication, and ensure optimal asset utilization (hence, avoid asset wastage).
• Provide strategic context for system evolution in response to the constantly changing business environment.
• Develop a change strategy with respect to BSS and VAS systems.
• Defines standards and guidelines for systems/solutions procurement or deployment for BSS and VAS/IN platforms.
• Defines value chain, and enterprise capabilities as it relates to BSS and VAS/IN platforms/applications & services.
• Determines overall modeling standards, guidelines, best practices, modeling techniques (TOGAF 9), and other industry frameworks.
• Ensures architectural validity (completeness) and compliance with the MTN Group Enterprise Architecture Framework and Principles.
• Develops and documents appropriate architecture activities, reports, etc. per functional area.
• Define BSS and VAS/IN applications architecture and design.
• Design the architectural landscape to accomplish cross-system objectives and advantageous trade-offs across the ecosystem.
• Ensure the alignment of enterprise architecture with the business strategy throughout the cycle of innovation, planning, and delivery.
• Develop the architecture (current state, transition state, and future state) considering the logical grouping of activities.
• Document the concept models and describe the interfaces and functions of the architectural elements.
• Develop solution sets and case studies as a body of knowledge and reference point for reuse and fast delivery.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in computer science, engineering, or its equivalent
• Possession of a postgraduate degree in related disciplines such as IT or engineering will be an advantage.
• Fluent in English

Experience:

6–13 years’ experience, which includes:

• A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Experience working in a medium- to large organization
• Experience in Enterprise Architecture (Business, Applications, VAS/IN)
• Experience in integrating applications and technology in a complex environment.
• Practicable Telco 2.0 experience
• Experience in Service Delivery Platforms, BSS, and VAS/IN Implementation and Solution Delivery
• In-depth experience in architecture governance and standards, business capability and value chain analysis, and application portfolio management (APM)
• Good experience in IT architecture and underlying frameworks such as TOGAF and SOA, including the development and ensuring adherence to architecture principles and standards
• Possess the experience of translating business requirements into systems, scope, solutions, and architecture definitions.
• Good working knowledge of eTOM, TOGAF, Value Added services applications, prepaid management systems, Customer Management & Billing, Service Delivery platforms, and SOA.
• Good working knowledge of NPV, IRR, ROI, and TCO
• Deep knowledge of service delivery platforms or telco service development, particularly mobile data, and converged services
• Deep knowledge of industry standards and trends related to service delivery platforms, value-added services, and intelligent network systems
• Good knowledge of Agile delivery methodologies

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Mission:

• Drive effective deployment of new media strategy in alignment with business objectives in general and reputational priorities in particular.

Description:

• Identify and develop bespoke content on new media that engages savvy internet stakeholder groups and aligns with MTN corporate speak.
• Monitor and track MTN on new media platforms and provide ongoing analysis and reports to the relevant business units.
• Identify perception management opportunities in the new media space and escalate critical issues for speedy resolution.
• Generate informative and insightful reports about MTNN activity and mention the same in the social media space.
• Develop reader-friendly content that communicates relevant corporate objectives and important customer information to foster articulation of the MTN point of view and engender empathy towards the MTN brand.
• Work closely with consultants to track, monitor, and analyze online conversations about MTN in the new media space.

Education:

• First degree in any relevant discipline
• Fluent in English

Experience:

3–7 years’ experience in an area of specialization, with experience working with others

• Experience working in a medium-sized organization.
• Experience in corporate communications
• Ability to interpret and implement communication strategies.
• Experience in deploying web communications and new media marketing activities

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Mission:

To conceptualize, execute, and manage all sponsorships, promotions, and events in the consumer marketing department in line with the overall marketing strategy.

Description:

• Review the telecommunications market, contribute to the development of sponsorship and event strategies, and develop plans and programs to support the achievement of set business targets for return on investment and objectives.
• Execute activities in the Consumer Marketing Management plan to ensure that brand and communication objectives are achieved.
• Coordinate and manage MTNN’s sponsorship activities in the consumer market segment and assess sponsorship proposals with respect to consumer marketing.
• Monitor external vendors, event managers, and agencies to ensure activities are cost-effective and adhere to timelines or scales.
• Monitor and control HV sponsorships, promotions, and events budgets to ensure they are within authorized communication and brand budgets.
• Design and implement metrics to measure the impact of current processes and strategies related to sponsorship, promotions, and events.
• Initiates, facilitates, and coordinates all sponsorships, promotions, and events related to consumer marketing.
• Research and implement industry best practices with regard to sponsorship, promotions, and events.
• Lead cross-functional initiatives to proactively ensure smooth implementation of all sponsorships, promotions, and events.
• Promote and ensure internal buy-in of the various units in MTNN for all sponsorships, promotions, and events.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify the training requirements of team members and develop a program to address knowledge gaps and enrich the knowledge repository within the department.

Education:

• First degree in any related discipline
• A master’s in business administration would be an added advantage.
• Fluent in English

Experience:

6–13 years’ experience, which includes:

• A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Experience working in a medium- to large organization. 
• Marketing experience, on either the client's side or the agency’s side
• Experience in sponsorships and events.
• Experience in managing properties and an understanding of the impact and limitations of sponsorships.
• Brand and project management

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Mission:

To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer  Retention and churn  intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight on  Customer Acquisition Channel performance.

Description:

• Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Evaluate performance measured against SIM registration channel objectives   in the following areas:
  • Trade Partner and Sub – Trade Partner  Environments
  • Walk-in-Centers
  • Mobile Lite 
  • Connect Stores and Connect Points
  • Other Sim Registration Agents

• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Education:

• First degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English 

Experience:

3-7 years’ work experience comprising:

• Experience working in a medium-sized organization:
  • Project  planning  and reporting, sales/marketing or related function
  • Experience using Data Mining Tools
• Telecoms experience would be an added advantage

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Mission:

To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

1–3 years’ experience in an area of specialization, with experience working with others

• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment