Latest Jobs at MTN Nigeria

Description

• Participate in planning, definition, and high-level design of a solution; explore architectural alternatives, aid team in identifying technologies and making architectural decisions. 
• Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
• Act as the application(s) functional expert by providing expertise in the business process supported by the application(s) 
• Provide detailed definition on how the applications will support business requirements. 
• Conduct impact analyses of business requirements on the system. 
• Work with Application Technical Architects in defining software/hardware requirements and in planning and delivering architecture. 
• Serve as process expert/coach for the team's owned standard deliverables - optimize for the supported clients. 
• Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
• Designing and enforcing architectural standards
• Synchronize architectural solution and resolve architectural differences and interdependencies within different verticals.
• Identifying new IoT opportunities and selling directly to customers
• Support creation of platform design, build and deployments
• Support methods adoption and act as experts in how to create deliverables most cost effectively 
• Developing a good understanding of the customer needs, products, and vertical market
• Managing the relationship with key customers to deliver ongoing growth of connections, revenue and retention.
• Work collaboratively with the customer to develop Business Requirements. 
• Facilitate sharing of best practices - identify and drive productivity improvements.
• Evaluate and provide detailed technical feasibility study of IoT platform suppliers/vendors.

Education:

• First degree in IT/Engineering or related discipline
• Fluent in English

Experience:

6-13 years’ experience which includes:

• Minimum 5-6 years of proven hands-on experience in IoT Platform development and deployment in a CDI/DevOps based environment.
• 5+ years of strong experience owning and delivering products
• Background that comprises both solid business understanding as well as high level understanding of high-quality product delivery
• Proficiency in cloud-native development & deployments and web services technologies (e.g. REST, JSON, XML, SOAP, HTML5, etc.).
• Proven experience with RDMS and NO-SQL such as: Oracle, MS SQL, PostgreSQL, Cassandra, MongoDB.
• Experience in solution selling/outcome-based sales.
• Understanding of IoT or communications technology in an enterprise setting
• Knowledge of fundamental elements of IoT systems and have the skills needed to design and build E2E system propositions
• Understanding of IoT system vulnerabilities and how to secure IoT devices, and the networks they use to communicate, against malicious attacks
• Proven experience in developing & deploying large-scale enterprise backend & frontend software systems & web applications.

Cosing Date: 10th, August, 2023

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Mission:

• Oversee the planning and forecasting, order management, warehouse logistics, and inventory operations.
• Responsible for Supply Chain management, which includes demand and supply planning, inventory management, warehousing, and logistics management for network equipment, parts, IT devices, and SIM cards.

Description:

• Ensure adherence to KPIs and SLAs relating to planning and fulfillment and GSSC.
• Manage process standardization and transformation initiatives.
• Develop Knowledge Management frameworks and ensure knowledge is retained in the team.
• Review and approve the amendment in the sales order or any exceptional approval for sales order.
• Review and approve product obsolescence, stock transfer, disposal of materials and demand forecast.
• Conduct meeting with cross functional team for demand planning and sales and operational planning. 
• Work closely with HR in Staffing, people initiatives and attrition management.
• Work with Quality team to ensure Process Improvement Initiatives, IT on automation and digitization initiatives for the process.
• Review Root Cause Analysis (RCA) for SLA noncompliance and take corrective action.
• Identify potential sensitive issues and escalate it to the appropriate level.
• Provide information to the General Manager - Supply Chain on work accomplishments, challenges, progress in work processes, individuals and team needs.
• Report process dashboards on various performance metrics internally to General Manager, Supply Chain
• Drive best practice, continuous improvement and innovation at process and procedure level within the commercial and technical sourcing portfolio and liaise with Group Sourcing for the incorporation of these into the Global Template
• Bring commodity-based sourcing expertise to commercial –provide input on requirement specifications, demand management, cost, performance, market risk, market availability, quality and reliability of product/ service.
• Review and approve Business Case for sourcing spend and Submit Business Case on sourcing spend to decision body for approval. 
• Assess gaps in commercial sourcing process, develop and implement solutions, and train key stakeholders to ensure sustainable solutions are delivered.
• Responsible for strategic supplier operational procurement and supply chain management
• Lead negotiations and define information requirement. 
• Identify price and volume opportunities and conduct market and supplier analysis.
• Review key risks, issues, and dependencies and set mitigation actions.
• Compliance and implementation of policies defined by MTNN and MTN Group
• Review departmental performance against agreed KPIs and their compliance with SLAs and reverse SLAs.
• Review and monitor the plan for continuous improvement.
• Provide input into the review of all projects initiated.
• Strategic Partnerships with the MTNN leadership team to drive awareness of expected behaviors and the impact of non-compliance on bottom-line results and company image and reputation.

Education:

• A first degree in Business Management, Supply Chain/Logistics Management or any relevant/numerate field.
• A master’s degree in management/Supply chain/Logistics or any relevant/numerate field will be an added advantage
• Fluent in English and language of country preferable

Experience:

9-7 years work experience comprising:

• With minimum 5 years or more manager role in relevant sector/ industry 
• Experience in Warehouse, Distribution or Logistics Operations Management with responsibility for stock items with value in excess of N10billion. 
• Computer literacy and understanding of warehouse, inventory, and distribution systems.
• Experience dealing with customers (service industry).
• Telecoms/FMCG inventory/logistics/distribution management experience.
• Experience in managing the procurement function of a reputable organisation.
• Experience in contract administration and contract writing.
• Working experience with Oracle
• Experience within the Facilities function of a large corporation
• Experience in property negotiation, 3rd party management, facilities, and maintenance management

Cosing Date: 15th, August, 2023

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Description

• Monitor MTN Nigeria customer touch points to ensure adherence to defined customer service propositions across all channels (Call Center, Walk In, Self Service, Social Media/ Digital, Account Management).
• Apply research skill to accomplish business objectives: analyze data, search for trends, develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research
• Conduct periodic assessments to identify issues and generate insight for management decision making.
• Coordinate and manage “voice of the Customer” initiatives through various segmented customer engagement programs i.e. Customer Focus Group Sessions, Customer Forums) on applicable platforms.
• Develop and implement innovative service improvement programs through enterprise-wide culture and indoctrination initiatives.  
• Provide stakeholders with relevant information needed for proper and timely evaluation of projects and plans.
• Research Industry evolution & competition’s activities in order to Identify segment specific gaps and Strategies in order to exploit them to MTNNs advantage
• Analyze relevant best practices and provide recommendations to Segment & channel Planning Manager.
• Develop and implement all Customer Education drives via diverse channels (TV, Radio, Email, Social Media, Self Service, Digital and Print Media).
• Periodic audit and review of the customer service blueprint to ensure adherence and propose improvements as required.
• Manage relationships with key customer impacting business units for service efficiency across all segments (High Value, Mass Market, Youth & Teens and Women).
• Ensure uniform and timely dissemination of customer impacting information (across all segments and channels) to the frontline.
• Manage and liaise with approved creative agencies (Advertising and Media) to develop creatives for the communication of service initiatives to customers.
• Develop and deploy customer communication plans for Emergency and planned service downtimes to manage customer experience.

Education:

• First degree in any relevant discipline 
• Fluent in English

Experience:

3 - 7 years’ experience which includes:

• Experience working in a medium-sized organization 
• Experience in Customer Care and Management
• Some experience in formal business analysis

Cosing Date: 15th, August, 2023

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Mission

To support the business in understanding and utilizing business intelligence information in order to make informed decisions.

Description

• Translate business requirements into analytics use cases by participating in the development and review of user requirements and or functional specifications that relate to systems implementation and appropriate use.
• Participate in designing and implementation of BI software and systems, including integration with databases and data warehouses.
• Participate in the selection, blueprinting, requirements gathering, designing and rolling out BI solutions to end users and continually strive for a unified single version of truth across all business intelligence data used for business decision.
• Provide prompt resolution of BI systems issues related to integration of peripheral systems and ensure high levels of BI availability through support functions and in-depth testing.
• Ensure that Marketing & Strategy and MTNN business requirements for data and analytics are adhered to.
• Provide and articulate understanding of secondary data sources and knowledge of interoperability of data sources.
• Provide business hands-on training and first level application support on business intelligence applications.
• Ensure the integrity of enterprise data information by ensuring correct business rules are adhered to, product configurations are in line with the existing data structures to support business intelligence practice.
• Demonstrate broad understanding of best practices for data and analytics, business intelligence and  technologies to support business intelligence practice.
• Understand the telecoms data architecture landscape to derive value on data assets and support business decisions.
• Assist with the development of products services, strategic technology, gather and analyze data for strategic, operational and tactical decision making.
• Track and document changes project scope, identify potential crises, and devise contingency plans and update, prepare, forecast and distribute project status reports to stakeholders.
• Liaise with Information Systems (IS) and other commercial teams to ensure that MTNN requirements are met by the Enterprise Data Warehouse(EDW).

Education:

• First degree in any related discipline 
• Fluent in English 

Experience:

3 - 7 years’ experience which includes:

• Working understanding of Big Data platforms, relational databases, data analysis algorithms/techniques/tools
• Understanding of data warehousing, data mining and trend analysis
• Understanding of Project Management Framework
• Ability to use tools such as Power BI, SQL, Python etc.

Cosing Date: 15th, August, 2023

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Description

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Ensure Code applications is in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
• Create and execute technical test plans for operational and bug fixes.
• Participate in transitions of the application or technical architecture, design and development components into production environment
• Ensure the integrity of the solutions delivered into production environment.
• Perform reconciliations, proactive monitoring and ensure adequate service controls are in place.
• Ensure customer experience of the services offered on the different platforms within expected Service Levels.

Education:

• First degree in Computer Science or any related discipline 
• Fluent in English 

Experience:

• 3–7 years of experience in an area of specialization, with experience working with others
• Experience working in a medium-sized organization

Cosing Date: 15th, August, 2023

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Mission:

• Manage MTN wide enterprise efforts to develop, publish and maintain master data definitions and to launch a master data management effort for the long run.
• Manage the Business rules of the organization to ensure standardization and implementation of approved business rules.

Description:

• Ensures BI information meets all quality, governance & legal requirements.
• Ensure data quality through master data management.
• Ensure the integrity of enterprise financial information by applying correct business rules and ensuring they are adhered to.
• Building and managing Data Governance framework across the commercial team.
• Review business needs and translate into functional requirements and manage the entire lifecycle for IT deliverables. 
• Ensure the integrity of enterprise reporting by applying correct business rules and ensuring they are adhered to.
• Develop and maintain project plans and coordinate cross-functional activities for tasked projects. Duties include maintaining schedules to ensure timely completion of projects while meeting deadlines and budgetary constraints. 
• Communicate with business managers regarding the status of specific projects.  
• Partner with internal stakeholders (IS, NWG & Commercial functions) to deliver business value through establishing process and data policy.

Education:

• First degree in business/information systems management or related field, and appropriate relevant professional experience required.
• Masters of Business Administration highly desirable.
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Minimum of 2-3 years in Information Systems and/or analytical business systems
• Relevant experience as a project manager and business process analyst
• Proven experience with SAS, Business Objects, product selection/ proof of concept; data warehousing
• Product and marketing management experience very desirable.
• Strong knowledge of Business Intelligence products, best practices, and implementation approaches required. 

Cosing Date: 15th, August, 2023

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Mission

• Co-ordinate execution of regional trade marketing strategies to drive MTNN’s value and growth aspirations. 
• To propagate the MTN Brand within the region, through the development and implementation of innovative marketing initiatives.

Description

• Execute the retail strategy in the territory to achieve the objective of retail expansion, dominance, mind share and loyalty in the region.
• Identify, create, and execute Communal & Goodwill events and sponsorship initiatives in the region to drive affinity and localization of the MTN brand in the region.
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of MTNN products in the region
• Achieve BTL visibility objectives across all outlet types and category in the region through the effective planning and execution of merchandising.
• Review analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region.
• Develop and execute territory specific trade marketing initiatives to ensure achievement of the business objectives in the region.
• Develop and manage profitable and sustainable partnerships to achieve our data device and mobile money objectives in the territory.
• Ensure standard look and feel across all MTN retail outlet types in the territory
• Ensure effective communication of the MTN brand and proposition at the retail layer of the distribution channel
• Assist in establishing and maintaining consistent corporate image throughout product lines, promotional materials, and events.
• Co-ordinate the presence and relationship of MTNN with stakeholders and policy makers at the regional levels.
• Collaborate cross functionally – NWG, Marketing, Enterprise Solution, Customer Relations in the regional and territorial engine rooms to ensure commercial alignment in achieving the objectives of revenue, profitability & market share in the sub-region.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

Education:

• First degree in any related discipline 
• Possession of a master’s degree may be advantageous
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others.
• Experience working in a medium to large organization.
• Marketing management experience within the telecommunications, FMCG’s or ‘new age’ service industry.

Cosing Date: 9th, August, 2023