Latest Jobs at Moniepoint Inc. (Formerly TeamApt Inc.)

Job Purpose

• The field recovery agent is responsible for on-site engagements with defaulters with a goal to ensure that they make payments on their loans within the agreed contractual timelines. You will be mostly on the field visiting defaulters in their locations and carrying out necessary actions in line with our loan recovery processes.

Job Responsibilities

• Handle recovery jobs assigned by visiting defaulters in their physical locations
• Convincing defaulting borrowers to make payments in line with the contractual terms in the loan agreement
• Reporting daily on engagements with defaulting borrowers
• Recovery of items and goods as cover for loan default

Qualifications

• Proven work experience in a field debt recovery role
• Knowledge of most effective field recovery techniques
• Driven and result oriented
• Able to communicate in English and Pidgin
• Must reside in Sokoto

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Job Purpose

• The Business Development Executive will play a crucial role in driving revenue growth for our Enterprise Merchant Products Suite. This individual will be responsible for identifying, developing, and closing business opportunities within the Nigerian market and beyond.

Key Responsibilities

• Prospecting and Lead Generation: Research and identify potential clients within the target market. Develop and implement effective lead generation strategies to build a robust pipeline of opportunities.
• Sales Cycle Management: Manage the entire sales cycle from initial contact to contract negotiation and closure. Build strong relationships with clients and provide exceptional customer service. Provide post-sales support to ensure customer satisfaction and retention.
• Business Development: Develop and execute business development plans to drive revenue growth and market penetration. Identify new market opportunities and develop strategies to capitalize on them.
• Partner Management: Collaborate with strategic partners to expand market reach and cross-sell products. Manage partner relationships and ensure alignment with company objectives.
• Market Analysis: Conduct market research to understand industry trends, competitor activities, and customer needs. Use this information to inform sales strategies and product development.
• Sales Reporting: Prepare regular sales reports and forecasts to track progress and identify areas for improvement. Analyze sales data to identify trends and optimize sales performance.
• Team Collaboration: Work closely with the Enterprise Sales team to achieve shared goals.

Requirements and Skills

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5 years of experience and proven track record in enterprise sales, preferably in the fintech or financial services industry.
• Strong understanding of the Nigerian market and business landscape.
• Proficiency in using CRM software and sales tools.
• Experience working in a fast-paced environment.
• Knowledge of digital payments, mobile banking, or other fintech products.
• Excellent communication and interpersonal skills.
• Ability to build strong relationships with clients and partners.
• Strong negotiation and closing skills.
• Self-motivated and results-oriented.
• Certification in sales or business development.

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Job Responsibilities

• Embark on physical visitation to potential borrowers' business places for evaluation of business books, taking inventory and turnover into consideration
• Ensure that all verifications are completed thoroughly, according to the standard operating procedures and within the specified timelines
• Physical visitation of locations to verify residential or business address information provided
• Physical visitation of other parties such as the loan guarantors, employee references and so on to ensure they are aware of their responsibilities and can easily be located if necessary
• Prepare comprehensive and accurate reports on daily verification activities
• Perform all other functions as may be assigned by a supervisor

Qualifications

• A minimum of a B.Sc/H.ND in any business related discipline
• In-depth geographical knowledge of the local environment
• A minimum of 2 years experience in credit risk or field verification is an added advantage

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JOB PURPOSE

• As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due. As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
• You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities. Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.

Job Responsibilities

• Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
• Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
• Review and approve (or decline) loan requests by thoroughly analyzing all the data available
• Embark on physical visitation to potential borrowers' business places for evaluation of business books, taking inventory and turnover into consideration
• Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
• Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
• Perform all other credit related functions as may be assigned by a supervisor

Qualifications

• A minimum of an OND in any business related discipline
• A minimum of 2 years experience in a sales role for credit products in a financial institution
• Demonstrable knowledge of credit risk analysis
• A good knowledge of financial analysis is an added advantage
• Must be resident in Ondo

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Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification

• Bachelors Degree
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Katsina State, Nigeria

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About the role Role

• As a Communications Specialist at Moniepoint, you'll help tell our story in a clear, engaging way. Collaborating closely with the Corporate Affairs team, you'll gather and craft content that highlights Moniepoint's impact. You'll be responsible for developing innovative campaigns, uncovering fresh content opportunities through data insights, and creating captivating pieces for various platforms, including social media and reports. By forging strong relationships with internal teams, you'll gather and share powerful narratives that enhance our brand message and resonate deeply with our audience.

Job Purpose

• We're looking for a modern-day Malcolm Gladwell- someone with a knack for transforming facts into engaging narratives that breathe life into our mission. If you can take intricate ideas and simplify them into relatable content and thrive on writing and building connections, we'd love to meet you. You'll play a pivotal role in sharing Moniepoint's story, making it clear, relatable, and trustworthy.

Key Responsibilities

• Shape Moniepoint's brand voice and ensure all content aligns seamlessly with our messaging strategy.
• Translate complex issues into compelling and accessible content that speaks to our stakeholders.
• Collaborate with internal teams to coordinate and oversee the collection and production of engaging stories.
• Maintain an editorial calendar that showcases a diverse array of stories and content.
• Ask insightful questions and build rapport with story subjects across teams and external stakeholders.
• Identify opportunities to gather content from the field and internal audiences to support our editorial strategy.
• Partner with the Communications and PR teams to develop innovative campaigns and uncover new content possibilities.
• Craft impactful content for various channels, including websites, social media, reports, and external communications efforts.

Qualifications

• At least 3 years of relevant working experience in a communications role, with a portfolio of work to show the production of self-developed content.
• The ability to mine and engineer stories from seemingly unsentimental situations.
• Structured approach, eye for detail and ability to manage deadlines.
• Strong research, collaboration and planning skills.
• Superior written and verbal communication skills are a must.
• Track record of using purposeful storytelling to drive organizational impact and business results.

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What you'll get to do

• Work with developers to design algorithms and flowcharts
• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Create technical documentation for reference and reporting

To succeed in this role, we think you should have

• At least 5 years of experience as a Software Developer, Software Engineer or similar role
• 5+ years of Java and Spring boot experience
• Familiarity with Agile development methodologies
• Experience with software design and development in a test-driven environment
• Knowledge of coding languages (e.g. C++, Java) and frameworks/systems (e.g. AngularJS, Git)
• Experience with databases and Object-Relational Mapping (ORM) frameworks (e.g. Hibernate)
• Ability to learn new languages and technologies
• Excellent communication skills
• Resourcefulness and troubleshooting aptitude
• BSc/BA in Computer Science, Engineering or a related field

Some of the technologies you'll get to work with

• Java (latest versions)
• Spring and Spring Boot
• Docker and Kubernetes
• PostgreSQL, DynamoDB, Elastic search
• Microservices architecture on AWS