Latest Jobs at Michael Stevens Consulting

Job Brief

• We are looking for Customer Service Staff to join our team and ensure stellar service to our customers.

Responsibilities

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-­benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory / market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitiveactivities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Requirements and Skills

• Bachelor’s Degree in Business or a related field
• Proven work experience as a Sales Representative
• Excellent knowledge of MS Office
• Familiarity with BRM and CRM practices along with ability to build productive businessprofessional relationships
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation and communication skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback.

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Responsibilities

• Rresponsible for company’s outlet performance like personnel management, beverage and foods and other services and operations.
• Monitor and make sure that there is a smooth running of customer service areas and satisfaction.
• Interactwith their clients in order to make sure that satisfaction and promotion of facilities and services are adequately met.
• Communicatewith other departments in order make sure that customers’ needs are satisfied and met.
• Make sure that good handling of cash is properly followed.
• Deal with customer’s complaint and listen with some feedbacks so as to improve their services.
• The manager is responsible in recruiting team professional as well as qualified staff who is dedicated to provide great services.
• Organize appointments and meetings for staff, change menu and other matters related to their line of work and implement trainings for employees if needed.
• Focus on safety and health standards in order to make sure that theteamhasgood knowledge on safe working condition.
• The outlet manager is in-charge of performance and sales of the company and ensures that the company’s profits and goals are met.
• Take monthly inventories with their supplies and maintain an optimum stock level so as to meet customer’s demand. They avoid excess and detect waste for optimum profit without affecting the company’s performance.

Qualifications

• Interested candidates should possess a Bachelor's Degree or HND with at least 5 years experience.