Latest Jobs at Ivee Consulting Limited

Job Overview

• The Accountant will be responsible for managing the day-to-day accounting operations, including maintaining financial records, preparing financial statements, and ensuring compliance with relevant accounting standards and regulations.

Key Responsibilities
Financial Recordkeeping:

• Maintain and update accurate financial records, including the general ledger, accounts payable, accounts receivable, and bank reconciliations.
• Ensure that all transactions are properly recorded and classified in accordance with accounting principles and company policies.

Financial Reporting:

• Prepare monthly, quarterly, and annual financial statements, including balance sheets, income statements, and cash flow statements.
• Assist in the preparation of financial reports for senior management and stakeholders.

Accounts Payable & Receivable:

• Manage the accounts payable and receivable process, ensuring timely and accurate processing of invoices and payments.
• Monitor outstanding payments and follow up with customers or suppliers as needed.

Payroll Processing:

• Ensure accurate and timely processing of employee payroll, including the calculation of salaries, bonuses, and deductions.
• Maintain payroll records and ensure compliance with tax regulations.

Budgeting & Forecasting:

• Assist with the preparation of annual budgets and financial forecasts.
• Monitor actual performance against budgets and report any discrepancies to management.

Tax Compliance & Reporting:

• Assist in preparing tax filings, including VAT, PAYE, and corporate tax returns, ensuring compliance with tax laws.
• Maintain accurate records of tax liabilities and payments.

Internal Controls & Auditing:

• Implement and maintain internal controls to safeguard financial assets and ensure the integrity of financial information.
• Assist with internal and external audits, providing necessary documentation and explanations.

General Finance Support:

• Provide support to the Finance Manager and other departments in various financial matters as needed.
• Assist in the preparation of financial analysis to support decision-making.

Key Performance Indicators (KPIs)
Accuracy of Financial Reporting:

• Achieve a target of 100% accuracy in the preparation and submission of financial statements and reports.
• Timely completion of monthly, quarterly, and annual financial reports with minimal errors.

Accounts Payable & Receivable Management:

• Ensure accounts payable and receivable are processed within [specified time frame] (e.g., 5 days) of receipt of invoices.
• Maintain a collection rate of 95% or higher on outstanding receivables.

Payroll Processing:

• Timely and accurate payroll processing with 100% accuracy in employee compensation and tax deductions.
• Zero payroll errors or delays.

Tax Compliance:

• Ensure 100% compliance with tax regulations, with all tax filings submitted on time.
• Zero instances of tax penalties or late payments.

Budget Monitoring & Discrepancy Resolution:

• Achieve a budget variance of no more than 5% between projected and actual expenses.
• Proactively identify and address discrepancies in financial reports within [specified time frame].

Qualifications
Education:

• Bachelor's Degree in Accounting, Finance, or a related field (CPA or ACCA certification preferred).

Experience:

• Minimum of 3 years of experience in accounting or finance, preferably in a corporate or at a digital banking environment.
• Experience with financial software and accounting systems (e.g., QuickBooks, SAP, Xero).

Skills & Knowledge:

• Strong understanding of accounting principles, financial reporting, and tax regulations.
• Proficiency in accounting software and MS Excel.
• Attention to detail and strong organizational skills.
• Ability to meet deadlines and handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills.

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Job Description

• The Customer Service Manager will oversee the customer service department, ensuring that customer inquiries and issues are handled effectively and efficiently. 
• This role involves managing a team of customer service representatives, optimizing customer support processes, and ensuring a high level of customer satisfaction.

Responsibilities
Team Leadership & Development:

• Lead, motivate, and develop the customer service team to deliver exceptional service.
• Conduct regular performance reviews, provide coaching, and identify training needs for team members.
• Set clear performance goals and expectations for the team and ensure they are met consistently.

Customer Service Strategy & Process Improvement:

• Develop and implement strategies to improve the overall customer service experience.
• Continuously assess and optimize customer service processes to ensure efficiency and customer satisfaction.
• Handle escalated customer complaints or complex issues and resolve them promptly.

Customer Interaction & Support:

• Ensure that customer inquiries, concerns, and feedback are handled in a professional and timely manner.
• Manage multiple communication channels, including phone, email, and live chat, ensuring that all customer interactions are effective and customer-focused.

Performance Monitoring & Reporting:

• Monitor customer service metrics (e.g., response time, resolution time, customer satisfaction) and provide regular reports to senior management.
• Analyze customer feedback and identify areas for improvement.
• Track and report on the team’s performance against KPIs and goals.

Customer Relationship Management:

• Develop and maintain strong relationships with key customers, addressing their needs and concerns proactively.
• Work closely with other departments (e.g., sales, operations) to ensure that customer service policies align with company-wide goals.

Quality Assurance & Compliance:

• Ensure that the customer service team complies with company policies, industry regulations, and quality standards.
• Conduct regular audits of customer service interactions to ensure quality and consistency.

Continuous Improvement & Innovation:

• Stay updated on industry trends and best practices, bringing innovative ideas to improve the customer service function.
• Encourage and implement new technologies or tools to enhance the customer service experience.

Key Performance Indicators (KPIs)
Customer Satisfaction (CSAT):

• Achieve a customer satisfaction rating of 90% or higher based on post-interaction surveys or feedback.
• Ensure timely resolution of customer issues, with a target of resolving 95% of inquiries within the first contact.

Response & Resolution Time:

• Maintain an average response time of under 10 minutes for all customer inquiries.
• Achieve a resolution time target, of not more than 24 hours.

Team Performance:

• Ensure that 100% of the customer service team meets individual performance goals.
• Achieve a team turnover rate of less than 10% annually, indicating strong team engagement and satisfaction.

Customer Retention:

• Improve customer retention year-over-year by enhancing customer service and loyalty programs.
• Achieve a high level of repeat customers or repeat service requests.

Service Level Compliance:

• Ensure that service level agreements (SLAs) are met for response and resolution times for customer interactions.
• Achieve a target of 100% SLA compliance for priority or escalated customer issues.

Operational Efficiency:

• Achieve an increase in team productivity by optimizing workflows and reducing average handling time (AHT) without sacrificing service quality.
• Successfully implement at least two process improvements each year based on customer feedback or internal reviews.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a managerial or supervisory role.
• Experience in developing and managing customer service processes and teams.
• Experience with CRM software and customer support tools (e.g., Zendesk, Salesforce, Freshdesk).
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in customer service best practices and quality assurance.
• Analytical mindset with the ability to interpret customer feedback and data to drive improvements.

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Job Description

• The Chief Banking Officer (CBO) is responsible for overseeing digital banking operations, including product development, customer experience, risk management, and regulatory compliance.
• The CBO ensures smooth operations, drives growth, and enhances customer satisfaction.

Key Responsibilities
Strategic Leadership & Banking Operations:

• Lead the development and execution of the bank's banking operations strategy, aligning it with the overall business goals.
• Oversee the design, implementation, and management of digital banking products and services to enhance customer experience and financial inclusion.
• Drive the development of innovative banking solutions, ensuring the bank stays competitive in the rapidly evolving digital banking landscape.
• Ensure the smooth daily operations of all banking activities, including account management, loans, and payments.

Customer Experience & Relationship Management:

• Develop strategies to improve customer experience and satisfaction, focusing on digital channels and self-service platforms.
• Lead customer relationship management (CRM) strategies to deepen relationships with high-value clients and expand the customer base.
• Oversee customer support services, ensuring quick resolution of issues and maintaining high levels of service.

Risk Management & Compliance:

• Ensure the bank adheres to local and international banking regulations, including anti-money laundering (AML), Know Your Customer (KYC), and data privacy laws.
• Work closely with the Risk & Compliance team to identify and mitigate operational, credit, and market risks.
• Implement and oversee risk assessment processes to minimize financial and operational risks within digital banking operations.

Financial Performance & Reporting:

• Monitor and report on the financial performance of the bank's digital banking services, ensuring profitability and growth.
• Develop and manage budgets for banking operations, tracking performance against financial goals and making adjustments as needed.
• Collaborate with the finance team to ensure accurate and timely financial reporting for the bank’s stakeholders.

Team Leadership & Development:

• Lead, mentor, and develop the banking operations team, ensuring alignment with the bank's culture and objectives.
• Foster a culture of innovation, collaboration, and excellence within the banking operations team.
• Promote continuous learning and professional development within the team, ensuring the bank stays ahead in the digital banking space.

Stakeholder Engagement:

• Build and maintain relationships with regulatory bodies, financial institutions, and partners to strengthen the bank's market position.
• Represent the bank at industry events, forums, and conferences to increase visibility and promote the bank’s offerings.

Key Performance Indicators (KPIs)
Product Development & Innovation:

• Number of new banking products or features successfully launched per year.
• Customer adoption rate of new digital banking services.

Customer Satisfaction:

• Achieve a customer satisfaction score of 90% or above.
• Reduction in customer complaints and increase in customer retention rates.

Financial Performance:

• Meeting or exceeding quarterly and annual financial targets for banking products and services.
• Maintaining a profitability margin of [specific %] for digital banking operations.

Compliance & Risk Management:

• Ensure zero non-compliance incidents with regulatory requirements.
• Achieving a low-risk profile for banking operations and minimizing operational losses.

Operational Efficiency:

• Reduction in operational costs through digital transformation and process optimization.
• Achieving service-level targets for processing customer transactions, loans, etc.

Team Development:

• Staff turnover rate within the banking operations team.
• Employee satisfaction and engagement scores (target: 85% or above).

Qualifications

• Bachelor’s Degree in Banking, Finance, Business Administration, or a related field (Master’s degree or MBA is a plus).
• Minimum of 10 years of experience in banking or financial services, with at least 5 years in a leadership or senior management role.
• Proven track record in leading digital banking operations and driving innovation in the banking sector.
• Strong leadership and team management skills.
• In-depth knowledge of digital banking technologies and financial products.
• Expertise in risk management, regulatory compliance, and financial reporting.
• Excellent communication, negotiation, and stakeholder management skills.
• Professional certifications in banking, risk management, or finance (e.g., CFA, FRM, etc.) are highly preferred.
• Strategic thinker with a strong customer-focused approach.
• Ability to adapt to the fast-changing digital banking environment.
• Results-driven with a focus on continuous improvement.