Latest Jobs at International Golden Edge Trading (IGET) Limited

Job Description

• We are looking for a creative, high-energy Content Creator to bring our brand to life across digital platforms.
• In this role, you won't just be "posting"; you’ll be crafting the visual and written stories that turn scrollers into loyal customers.
• If you have a sharp eye for aesthetics, a knack for viral trends, and a passion for the brand visibility, we want to hear from you.

Key Responsibilities

• Video & Visual Production: Shoot and edit high-quality short-form videos (Reels, TikToks, YouTube Shorts) and product photography that showcases our inventory in the best light.
• Copywriting: Write persuasive product descriptions, engaging social media captions, and email newsletters that drive conversions.
• Trend Monitoring: Stay ahead of Nigerian and global social media trends, sounds, and memes to keep our brand relevant.
• Content Strategy: Collaborate with the marketing team to manage a monthly content calendar that aligns with sales goals and seasonal promotions.
• Community Engagement: Interact with our audience in the comments and DMs to build brand loyalty and a vibrant online community.

Requirements

• Experience: 1–3 years of proven experience in content creation, digital marketing, or social media management.
• Technical Skills: Proficiency in mobile editing apps (e.g.,CapCut,InShot) and design tools likeCanvaorAdobe Suite.
• Equipment: Must have a high-quality smartphone suitable for professional-grade recording.
• Knowledge: Solid understanding of SEO basics, and Meta Business Suite.
• Location: Must be a resident of Abuja and able to commute to our office for shoots and meetings.

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Job Summary

• We are seeking a reliable Order Fulfilment Officer to handle customer orders, coordinate with dispatch riders and merchants, resolve delivery-related issues promptly, and maintain excellent communication to enhance customer satisfaction and retention.

Key Responsibilities

• Package customers' orders accurately, ensuring timely pickup and delivery updates to customers and merchants.
• Resolve delivery complaints and escalate unresolved cases to the operations team where necessary.
• Communicate effectively with riders to ensure orders are handled professionally and on schedule.
• Maintain accurate logs of all customer interactions, delivery issues, and resolutions.
• Ensure customers are regularly updated on order status and delivery timelines.

Requirements & Qualifications

• Minimum of OND in any field
• 1–3 years’ experience in customer service, preferably in a logistics, e-commerce, environment.
• Proficiency in Microsoft Office, Google Workspace
• Ability to work in fast-paced environments.
• Strong sense of accountability, attention to detail, and customer satisfaction.

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Job Summary

• We are looking for a skilled Customer Service Representative to join our dynamic e-commerce team.
• As a key member of our customer experience team, you will be the voice of our brand, handling customer inquiries, resolving issues, and driving satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and social media
• Provide timely updates on order status, shipping, and delivery
• Resolve issues with orders, payments, and returns
• Maintain accurate records of customer interactions
• Collaborate with teams to resolve customer complaints
• Meet customer service standards and performance metrics

Requirements

• BSc Degree / HND in a related field (e.g., Business, Marketing, Communications)
• 2+ years of customer service experience (e-commerce experience is a plus!)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Fluency in English, with knowledge of local languages a plus
• Proficiency in CRM Software.