Customer Service Sales Representative at International Golden Edge Trading (IGET) Limited

Job Summary

• We are looking for a skilled Customer Service Representative to join our dynamic e-commerce team.
• As a key member of our customer experience team, you will be the voice of our brand, handling customer inquiries, resolving issues, and driving satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and social media
• Provide timely updates on order status, shipping, and delivery
• Resolve issues with orders, payments, and returns
• Maintain accurate records of customer interactions
• Collaborate with teams to resolve customer complaints
• Meet customer service standards and performance metrics

Requirements

• BSc Degree / HND in a related field (e.g., Business, Marketing, Communications)
• 2+ years of customer service experience (e-commerce experience is a plus!)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Fluency in English, with knowledge of local languages a plus
• Proficiency in CRM Software.