Latest Jobs at FMR AGENCY

Job Summary

• Our client is currently seeking a skilled and innovative AI Engineer (Voice AI Specialist) with strong experience in Voice-to-Text (ASR) and Text-to-Speech (TTS) systems, particularly for African accents and dialects.
• This role focuses on building voice AI systems, training and fine-tuning models, and developing APIs for seamless integration of voice technologies.
• The ideal candidate must be based in Nigeria, proficient in Python and AI/ML libraries, and able to deploy speech technologies in real-world environments.

Key Responsibilities

• Design and implement speech AI systems (ASR and TTS) optimized for African use cases
• Train and fine-tune models using tools such as OpenAI, Whisper, Tacotron, WaveNet, etc.
• Build APIs and data pipelines for ingesting and transforming voice data
• Collaborate with engineers to deploy voice applications into production environments
• Continuously evaluate and improve speech models using real-world data
• Ensure voice systems are robust, scalable, and user-friendly.

Requirements

• Minimum of 2 years experience in AI/ML or speech engineering roles
• Advanced expertise in Voice-to-Text (ASR) and Text-to-Speech (TTS) technologies
• Proficiency in Python, with experience using PyTorch, TensorFlow, Transformers, etc.
• Strong understanding of NLP, speech processing, and large language models
• Hands-on experience working with OpenAI APIs or similar LLM frameworks
• Demonstrated ability to deploy and scale ML models in production
• Experience with AWS, GCP, or other cloud services is an added advantage
• Must be resident in Nigeria – remote roles will not be open to candidates abroad
• Strong communication, debugging, and problem-solving skills
• A portfolio of previous voice AI projects will be a strong advantage.

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Job Summary

• The Operations Supervisor will oversee all salon floor activities, ensuring seamless daily operations, efficient staff scheduling, high-quality service delivery, and a clean, well-stocked workspace. 
• This role supports the Business Manager by feeding key operational data, managing escalations, and contributing to a superior client experience.
• The Operations Supervisor will also play an active role in planning and implementing technical staff training.

Key Responsibilities
Salon Operations Oversight:

• Supervise daily floor operations and staff workflow.
• Coordinate shift transitions to ensure uninterrupted service.
• Monitor use and cleanliness of salon equipment and workstations.

Team Supervision:

• Schedule and track attendance for all technical staff.
• Conduct routine check-ins, performance reviews, and one-on-one coaching.
• Provide on-the-job guidance and mentorship to junior stylists and assistants.

Inventory & Resource Management:

• Collaborate with Inventory Officer to maintain adequate stock levels.
• Review and approve stock requisitions; escalate issues to vendors if necessary.

Service Quality & Client Experience:

• Monitor and uphold service quality across hair, nail, and styling services.
• Handle escalated client concerns professionally and promptly.
• Enforce hygiene protocols, grooming standards, and workplace professionalism.

Training & Development:

• Recommend and help organize technical training sessions based on skill gaps.
• Lead onboarding and orientation for new technical staff.
• Periodically deliver or facilitate in-house training workshops.

Reporting & Operational Input:

• Provide regular updates to the Business Manager on floor operations, challenges, and staff performance trends.
• Identify recurring operational issues and recommend process improvements.
• Plan and lead technical staff development sessions in collaboration with the Business Manager.

Qualifications & Skills

• Diploma or Degree in Cosmetology, Beauty Management, or related discipline.
• Minimum of 3 years in a supervisory role within a salon or similar service environment.
• Proven team leadership and conflict resolution skills.
• Strong organizational, multitasking, and communication skills.
• Familiarity with salon tools, treatments, and industry best practices.