Operations Supervisor at FMR AGENCY

Job Summary

• The Operations Supervisor will oversee all salon floor activities, ensuring seamless daily operations, efficient staff scheduling, high-quality service delivery, and a clean, well-stocked workspace. 
• This role supports the Business Manager by feeding key operational data, managing escalations, and contributing to a superior client experience.
• The Operations Supervisor will also play an active role in planning and implementing technical staff training.

Key Responsibilities
Salon Operations Oversight:

• Supervise daily floor operations and staff workflow.
• Coordinate shift transitions to ensure uninterrupted service.
• Monitor use and cleanliness of salon equipment and workstations.

Team Supervision:

• Schedule and track attendance for all technical staff.
• Conduct routine check-ins, performance reviews, and one-on-one coaching.
• Provide on-the-job guidance and mentorship to junior stylists and assistants.

Inventory & Resource Management:

• Collaborate with Inventory Officer to maintain adequate stock levels.
• Review and approve stock requisitions; escalate issues to vendors if necessary.

Service Quality & Client Experience:

• Monitor and uphold service quality across hair, nail, and styling services.
• Handle escalated client concerns professionally and promptly.
• Enforce hygiene protocols, grooming standards, and workplace professionalism.

Training & Development:

• Recommend and help organize technical training sessions based on skill gaps.
• Lead onboarding and orientation for new technical staff.
• Periodically deliver or facilitate in-house training workshops.

Reporting & Operational Input:

• Provide regular updates to the Business Manager on floor operations, challenges, and staff performance trends.
• Identify recurring operational issues and recommend process improvements.
• Plan and lead technical staff development sessions in collaboration with the Business Manager.

Qualifications & Skills

• Diploma or Degree in Cosmetology, Beauty Management, or related discipline.
• Minimum of 3 years in a supervisory role within a salon or similar service environment.
• Proven team leadership and conflict resolution skills.
• Strong organizational, multitasking, and communication skills.
• Familiarity with salon tools, treatments, and industry best practices.