Latest Jobs at FHON Consulting

Responsibilities

• Assist customers in person, over the phone, or through email to provide information, answer inquiries, and process ticketing and reservation requests.
• Utilize ticketing software and systems to issue, modify, and cancel tickets, ensuring accuracy and adherence to company policies and procedures.
• Provide customers with accurate information regarding flight schedules, availability, fares, and other relevant travel details.
• Assist customers with seat selection, special requests, and any additional services they may require.
• Coordinate with airlines, travel agencies, and other service providers to secure bookings, confirm reservations, and resolve any issues or discrepancies.
• Handle customer complaints, concerns, and requests for refunds or changes in a professional and timely manner.
• Maintain accurate records of ticket sales, reservations, and transactions, ensuring data integrity and confidentiality.
• Stay updated with airline policies, industry regulations, and changes in ticketing procedures to provide accurate and up-to-date information to customers.
• Collaborate with colleagues and other departments to ensure a seamless travel experience for customers.
• Assist with any other administrative tasks or duties related to ticketing operations as assigned.

Requirements

• High School Diploma or equivalent. Additional education or Certification in travel and tourism will be an advantage.
• Proven experience in a similar role, preferably in a ticketing or travel agency environment.
• Knowledge of ticketing systems and software, such as Amadeus, Sabre, Galileo, or similar platforms.
• Excellent customer service and interpersonal skills, with the ability to communicate effectively with customers from diverse backgrounds.
• Strong attention to detail and accuracy, ensuring precise ticketing and reservation processing.
• Proficient computer skills and ability to work with various software applications and databases.
• Ability to work under pressure in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with airline regulations, fare structures, and ticketing procedures.
• Good problem-solving skills and ability to resolve customer issues in a calm and efficient manner.
• Flexibility to work in shifts, including weekends and holidays, as per operational requirements.
• Only candidates who reside in Abuja are encouraged to apply and will be considered, proximity to Wuse 2 will be an added advantage.

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Job Description

• Create & Implement a Social Media Strategy that aligns with our business goals
• Oversee all Social Media Accounts
• Create Daily Content for all Social Media handles & a Monthly Content Calendar
• Engage the audience and build social media presence.
• Respond to followers & oversee customer service via social media
• Run Social Media Adverts (Campaigns) on Twitter, Facebook, Instagram, YouTube (display and video)
• Analyze campaign performance and measure success
• Prepare Daily, Weekly, and Monthly Advert Reports, gathering visitor traffic, conversion data and showing ROI
• Create Newsletters for Email Marketing
• Build Email Marketing List
• Run Google Ads
• Collaborate with Business Development team
• Integrate all marketing channels (Social Media, SEO, Email, Print & Digital)
• Adhoc duties as assigned.

Requirements

• Undergraduate Degree with proven work experience as a Social Media Executive.
• Candidates should possess 1- 2 years work experience.
• Extensive Knowledge of Social Media Platforms.
• Brand Marketing Experience
• Excellent copy-writing skills
• Knowledge of SEO, and Google Analytics
• Proven ability to build social media communities
• Should be proficient in English Language (Oral and Written)
• Must be able to work with minimal supervision
• Strong communication and people skill
• Good organizational and multitasking abilities.
• Adept computer skills with Working knowledge of Microsoft Excel (Spreadsheets), Word Processing, PowerPoint. CorelDraw etc
• Problem-solving skills
• Customer service orientation.

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Position Overview

• As an IT Officer, you will be responsible for overseeing the information technology operations within an organization.
• You will play a key role in managing IT infrastructure, implementing and maintaining systems and software, providing technical support, and ensuring the security and efficiency of the organization's IT environment.
• Your expertise and leadership will contribute to the overall success and smooth functioning of the company's technology initiatives.

Responsibilities
IT Infrastructure Management:

• Oversee the organization's IT infrastructure, including servers, networks, databases, and other hardware and software systems.
• Evaluate and recommend improvements to the infrastructure, ensuring scalability, reliability, and security.
• Collaborate with relevant stakeholders to plan and implement infrastructure upgrades and enhancements.

Systems Implementation and Maintenance:

• Coordinate the implementation of new systems, software, and technologies to meet business needs and improve operational efficiency.
• Manage the maintenance and updates of existing systems and software, ensuring optimal performance and compatibility.
• Conduct regular system audits, troubleshoot issues, and ensure timely resolution of technical problems.

IT Security and Data Protection:

• Develop and implement IT security policies, procedures, and protocols to safeguard the organization's systems, networks, and data.
• Monitor and proactively address potential security threats and vulnerabilities.
• Conduct regular backups of critical data and implement disaster recovery plans.

Technical Support and Training:

• Provide technical support to end-users, troubleshooting hardware, software, and network issues.
• Respond to user inquiries and resolve IT-related problems promptly and effectively.
• Conduct training sessions and create user guides to enhance employees' understanding and utilization of technology.

Vendor Management:

• Manage relationships with IT vendors, including software providers, hardware suppliers, and service providers.
• Evaluate vendor proposals, negotiate contracts, and ensure compliance with agreed-upon service level agreements.
• Monitor vendor performance and address any issues or concerns.

IT Budgeting and Resource Planning:

• Assist in developing the IT budget, including cost estimation, resource allocation, and procurement planning.
• Monitor IT expenses and ensure adherence to the budget.
• Stay updated with industry trends and technological advancements, providing recommendations for future IT investments.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a related field (preferred).
• 2 - 5 years relevant work experience.
• Proven experience in IT management or a similar role.
• Strong technical knowledge across multiple IT domains, including hardware, software, networking, and security.
• Familiarity with enterprise systems, databases, and cloud technologies.
• Experience in implementing and managing IT infrastructure projects.
• Knowledge of IT security principles and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work both independently and collaboratively in a team.
• Project management skills and the ability to prioritize tasks and meet deadlines.
• Professional certifications (e.g., CompTIA A+, CCNA, ITIL) are a plus.
• Must reside in Lekki Axis.

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Job Description

• HR Officer is responsible for providing support in the various human resources functions, which include recruitment, staffing, training and development, performance monitoring and employee counseling.
• HR Officer who will be involved in sourcing, recruiting, planning the overall HR strategy and assist in creating and implementing HR policies and procedures.
• Ensure everything in the office runs smoothly on a daily basis, office equipment is maintained, all records are up to date, whilst carrying out several administrative jobs
• In charge of all employee matters
• In charge of admin
• Responsible for all recruitment, leave, promotions and terminations etc.
• Identify KPIs and Conduct staff appraisals
• Develop Company's Human Resources Policies
• In charge of conflict resolution
• Maintain all office and employee records
• Responsible for training of old staff and orientation for new
• Clocking staff in and out
• HSE for staff.
• Ensuring compliance to dress code & other company policies
• Ensures that company complies with all laws as regards pensions and staff PAYE
• Monitors all employees conduct
• Provides payroll information by collecting time and attendance records
• Maintains employee confidence and protects operations by keeping human resource information confidential and any other duty which may be assigned.
• Relationship management with regulatory authorities and Vendors
• Serving as a point person for all new employee questions
• Maintaining current HR files, records related to grievances, performance reviews, and disciplinary actions
• Ensuring background and reference checks are completed
• Overseeing the completion of compensation and benefits documentation
• Orienting new employees to the organization (setting up a designated log-in, workstations, email addresses etc.
• Performs other duties as may be assigned by department and / or company management.
• Staff induction and Onboarding Process
• Provide Job description (JD), SOP, SLA, for employees
• Performance Management
• Develop and implement policies on a variety of workplace issues
• Staff exit procedure & Online
• Prepare salary schedule
• Appraisal & Feedback
• Learning and Development
• Disciplinary Measures
• Managing Employee Relations
• Strategic Management
• Employee and Labour Relations Implement the enlisted above within agreed timelines
• Ensure regular meeting with employee(s) to attend to complaints and best ways of resolving it for optimum performance.
• Conduct 3 months review for new staff
• Conduct Appraisal every 6months
• Update staff handbook and sanction policies
• Follow the point deduction system and reward system
• Update Staff file
• Conduct Staff exit interview
• Conduct Staff audit ( identify over staff and under staff)
• Maintain employee information soft copy on zoho and hard copy in client file
• Carry out staff address verification
• Conduct verification on employee's previous employer.
• Coordinate staff trainings
• Staff rotation when needed
• Record staff sanctions
• Act as staff personal chancellor
• Staff HMO Coordination
• Pension remittance
• Tax remittance
• Escalate and advise management on issues.

Requirements

• Minimum of B.Sc / HND in Human Resource Management, Personnel Administration or related field.
• Certifications in Human Resources management is an added advantage.
• 2 - 5 years of HR experience
• Must posses good people management skills