Job Purpose
- The System Business Analyst (SBA) is responsible for analyzing, designing, and implementing efficient and scalable systems to meet the business needs.
- The role involves gathering, documenting, and translating business requirements into technical specifications, working closely with stakeholders to ensure alignment, and ensuring the successful implementation of technology solutions.
- The SBA bridges the gap between business and technical teams, facilitating improved processes and system functionality.
Duties & Responsibilities
- Conduct detailed business and system analysis through stakeholder interviews, workshops, and documentation.
- Understand and document business processes, workflows, and system requirements. Identify system gaps, inefficiencies, and opportunities for improvements.
- Collaborate with the technical team to design and develop system solutions that meet business requirements.
- Provide input on technical feasibility and assist in system design decisions.
- Create functional and technical specifications, wireframes, and user stories.
- Coordinate with project managers, developers, and testers to ensure that system projects are delivered on time, within scope, and meet quality standards.
- Monitor the progress of the project, addressing any roadblocks or issues as they arise.
- Develop and execute test cases to ensure system functionality matches business requirements
- Facilitate user acceptance testing (UAT) and ensure stakeholders are engaged in the process.
- Maintain clear and accurate documentation of business requirements, system specifications, user guides, and change logs.
- Prepare and present reports on system performance, progress, and issues to stakeholders.
- Serve as the primary liaison between business stakeholders and the development team.
- Facilitate communication between business units, project teams, and vendors.
- Provide ongoing support for system enhancements and resolve any post-implementation issues.
- Monitor system performance and identify opportunities for further optimization.
Key Performance Indicators
Requirements Accuracy:
- Percentage of system requirements correctly captured and implemented without rework.
- Frequency of requirement changes or scope creep after initial documentation.
Project Delivery Timeliness:
- Percentage of system projects completed on time.
- Adherence to project deadlines and milestones.
Quality of Deliverables:
- Number of defects identified during testing and post-launch.
- Stakeholder satisfaction with system features and functionality.
Stakeholder Engagement:
- Feedback from business stakeholders on the clarity of communication and collaboration.
- Number of successful user training sessions and adoption rates.
System Performance and Optimization:
- Reduction in system errors or downtime after project deployment.
- Number of system enhancements or optimizations made post-implementation.
Documentation Completeness:
- Percentage of documentation reviewed and approved by stakeholders.
- Timeliness and accuracy of system documentation and reports.
Education Qualifications
Minimum Education Qualifications:
- First Degree or its equivalence in any discipline
Previous Work Experience Requirements
- Relevant project management or business analysis role.
Required Skills/Competencies:
Technical Skills:
Requirements Gathering & Analysis:
- Expertise in gathering and analyzing business requirements from stakeholders.
- Ability to document functional and non-functional requirements, user stories, and use cases.
Business Process Mapping & Modeling:
- Strong understanding of process mapping techniques (e.g., BPMN, flowcharts) to analyze business workflows.
- Ability to translate complex business processes into clear, actionable system requirements.
System Design & Documentation:
- Proficiency in creating wireframes, system diagrams, and user interface mockups.
- Knowledge of software development life cycles (SDLC) and agile methodologies (e.g., Scrum, Kanban).
Database Management & Querying:
- Experience with SQL or other query languages for extracting data, analyzing system information, and supporting the development process.
- Familiarity with database design, data integrity, and relationships.
Testing & Quality Assurance:
- Knowledge of testing methodologies (e.g., unit testing, integration testing, UAT).
- Ability to create test plans, test cases, and track defects to ensure system quality.
Software & Tools:
- Familiarity with business analysis and project management tools such as JIRA, Microsoft Azure DevOps.
- Proficiency in diagramming and wireframing tools like Visio, or Figma.
System Integration:
- Understanding of system integration techniques and experience with APIs, web services, or other integration methods.
Business & Analytical Skills:
Problem-Solving:
- Strong analytical skills to identify problems, understand underlying issues, and provide creative solutions.
- Ability to analyze large amounts of data to detect trends, bottlenecks, and areas for process improvement.
Requirements Prioritization:
- Skill in determining which business requirements should be prioritized based on impact, cost, and value to the organization.
- Understanding of trade-offs and risks when prioritizing business needs.
Business Acumen:
- Deep understanding of the business goals, market trends, and industry standards that the system is designed to support.
- Ability to align technical solutions with business objectives.
Change Management:
- Experience with change management processes and the ability to guide teams through change effectively.
- Ability to manage resistance and ensure smooth transitions during system implementation.
Interpersonal & Communication Skills:
Stakeholder Management:
- Excellent communication and interpersonal skills for managing stakeholder expectations and ensuring their needs are met.
- Ability to engage and influence key stakeholders across different departments (IT, business, operations).
Collaboration:
- Strong team player with the ability to work effectively in cross-functional teams, including technical, business, and operational teams.
- Ability to collaborate with project managers, developers, testers, and business leaders.
Presentation & Reporting:
- Ability to present complex technical information to non-technical stakeholders in a clear and concise manner.
- Strong report writing skills to document findings, provide insights, and deliver presentations to leadership.
Soft Skills
- Attention to Detail:
- High attention to detail when analyzing business processes and system requirements to ensure accuracy and minimize errors.
Time Management:
- Ability to manage multiple tasks and priorities simultaneously, meeting deadlines without compromising quality.
Adaptability:
- Ability to adjust to changing business environments and technology trends.
- Comfortable working in an agile, fast-paced environment with frequent changes.
Critical Thinking:
- Ability to think critically and independently when solving problems, while considering all factors (technical, business, financial) involved in decisions.
Disclaimer:
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
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Job Purpose
- To drive the growth of the Wealth Management deposit liabilities and risk assets in the Bank for optimal profitability
Duties & Responsibilities
- Primary role is to grow the assets and liabilities of the Financial Institutions Department in general and in the Insurance and Pensions Funds industries in particular
- Ensure the deepening of existing customer names in the Bank’s books
- Generate new business in the target market
- Develop strategies to attend to customer complaints as to foster customer retention and attend to all correspondences pertaining to the Unit
- Regularly appraise the activities and functions of the Unit and make recommendations for improvement to the Department Head and Divisional Head
- Perform other duties as assigned by Head Financial Institutions & Wealth Management.
Key Performance Indicators
- Revenue of accounts managed as measured by Fincon
- Business volume growth rate: Deposit and Loans
- Percentage [%] of variance in budgeted revenue
- Quality of credit portfolio
- Number of new HNI relationship won within the period
- Customer satisfaction index
- Numbers of Accounts lost within the period
- Numbers of complaints received on the accounts during the period.
Educational Qualifications
- Minimum Educational Qualifications: First Degree or its equivalent
- Post Graduate Qualifications: Relevant Master`s degree will be an advantage
- Professional Qualifications: ACCA, ICAN, CIIN, CITN and/or CFA as well as SEC Certification will be an added advantage
- Previous Work Experience Requirements: Minimum of 2 years’ experience in a Tier 1 bank with at least 2 years’ experience in Financial related institution, in a market-facing role.
- Experience in a non-bank financial institution would be beneficial.
Required Skills / Competencies:
- Knowledge and understanding of the financial markets both local/ international and the major players in the local non-bank FI space
- Environment for non-bank financial institutions
- Strong personal relationships among financial market regulators
- Excellent customer relationship development/management skills
- Good product knowledge
- Understanding of Balance sheet management.
Generic Skills:
- Excellent Presentation and communication skills
- Analytical Skills/ Problem solving
- Self-Management.
Disclaimer:
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
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Job Purpose
- To provide high-level analytical, technical, and administrative support to the Executive Director (E.D), Risk Management, in overseeing the Bank’s enterprise-wide risk management framework.
- The role supports strategic decision-making by providing risk analysis, reports, regulatory insights, and coordination across risk-related functions, ensuring alignment with regulatory requirements, internal policies, and best practices.
Duties & Responsibilities
- Provide technical and analytical support to the E.D Risk Management in the execution of enterprise risk management strategies.
- Assist in the development, review, and implementation of risk management policies, frameworks, and procedures.
- Conduct research and prepare briefing notes, presentations, and position papers on emerging risk issues, regulatory changes, and industry trends.
- Support compliance with regulatory requirements issued by the Central Bank of Nigeria (CBN) and other relevant regulators.
- Serve as a liaison between the E.D Risk Management and internal stakeholders including:
- Credit Risk
- Enterprise Risk
- Compliance
- Internal Audit
- Treasury
- Business Units
- Coordinate risk-related meetings, committees, and workshops, including preparation of agendas and minutes.
- Manage the E.D’s risk management work plan, priorities, and deliverables.
- Maintain proper documentation of risk policies, reports, and approvals.
- Support special projects and ad-hoc assignments as directed by the E.D.
- Review specific incoming memos prior to E.D approval.
- Handle confidential information with discretion and professionalism.
Key Performance Indicators (KPIs)
- Strategic budget monitoring and performance review.
- Preparation of consolidated reports and analytical reviews.
- Monetary Policy Rate (MPR) Review.
- Efficient review of documents for executive sign-off.
- Administrative duties including:
- Research preparation
- Dissemination of documents
- Preparation of executive summaries and key highlights
- Effective interface between internal and external stakeholders.
- Launch and management of special projects.
Educational Qualifications
- Minimum Educational Qualification: First degree or its equivalent.
- Postgraduate Qualification: Master’s degree or its equivalent.
- Professional Qualification: A related professional qualification is an added advantage.
- Previous Work Experience: Minimum of 5 – 10 years’ cognate experience in roles requiring strategy, credit/investment analysis, and related functions.
Required Skills & Competencies
Technical Competencies:
- Sound knowledge of the Financial Services Industry.
- Deep knowledge of strategy and business architecture.
- Appreciable knowledge of banking industry trends and practices.
- Acceptable knowledge of financial economics.
Core Competencies:
- Strong analytical skills.
- Execution capability.
- Decision-making skills.
- Time management skills.
- Communication skills (written and verbal).
- Administrative skills.
- Attention to detail.
Behavioral Competencies:
- Interpersonal skills.
- Personal effectiveness.
- People management skills.
- Coaching skills.
- Resilience under pressure.
- High level of integrity and discretion.
Disclaimer:
- The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification.
- They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.
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Job Purpose
- To manage some of the Financial Institutions relationships and grow the balance sheet.
Duties & Responsibilities
- Primary role is to grow the assets and liabilities of the Financial Institutions Department as defined by the Bank.
- Ensure that the set financial, business and strategic goals are carried out.
- Ensure set target are achieved.
- Ensure the deepening of existing customer names in the Bank’s books.
- Generate new revenue streams by exploring new market niches and introducing new products.
- Ensure customer complaints are resolved as to foster customer retention.
- Attend to all correspondences pertaining to Financial Institutions.
- Perform other duties as assigned by Group Head - Financial Institution.
Key Performance Indicators
- Revenue of the Department as measured by Fincon.
- Business volume growth rate: Deposit and Loans
- Percentage [%] of variance in budgeted revenue
- Quality of credit portfolio
- Number of new Financial Institutions relationship won within the period
- Customer satisfaction index
- Numbers of Accounts lost within the period
- Numbers of complaints received on the accounts during the period
- Satisfactory Audit reports
- Zero sanctions from routine regulatory examinations, audits, spot checks
Educational Qualifications
Minimum Educational Qualifications:
- First Degree or its equivalent
Post Graduate Qualifications:
Professional Qualifications:
- A relate professional qualification - ACCA, ICAN, CIIN, CITN and/or CFA as well as SEC Certification is an added advantage.
Required Skills/Competencies:
- Knowledge and understanding of the financial markets both local/ international and the major players in the local non-bank FI space
- Thorough understanding of the regulatory environment for non-bank financial institutions
- Strong personal relationships among financial market regulators
- Excellent customer relationship development/management skills
- Good negotiation, problem-solving and conflict resolution skills
- Good product development skills
- Understanding of Balance sheet management
- General managerial/ administration
- Team building / conflict management
- Coaching
- Leadership / Influencing
- Organization and coordination skills
- Excellent Presentation and communication skills
- Analytical Skills/ Problem solving
- Self-Management.
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