System Business Analyst at DET Consulting Limited

Job Purpose

• The System Business Analyst (SBA) is responsible for analyzing, designing, and implementing efficient and scalable systems to meet the business needs.
• The role involves gathering, documenting, and translating business requirements into technical specifications, working closely with stakeholders to ensure alignment, and ensuring the successful implementation of technology solutions.
• The SBA bridges the gap between business and technical teams, facilitating improved processes and system functionality.

Duties & Responsibilities

• Conduct detailed business and system analysis through stakeholder interviews, workshops, and documentation.
• Understand and document business processes, workflows, and system requirements. Identify system gaps, inefficiencies, and opportunities for improvements.
• Collaborate with the technical team to design and develop system solutions that meet business requirements.
• Provide input on technical feasibility and assist in system design decisions.
• Create functional and technical specifications, wireframes, and user stories.
• Coordinate with project managers, developers, and testers to ensure that system projects are delivered on time, within scope, and meet quality standards.
• Monitor the progress of the project, addressing any roadblocks or issues as they arise.
• Develop and execute test cases to ensure system functionality matches business requirements
• Facilitate user acceptance testing (UAT) and ensure stakeholders are engaged in the process.
• Maintain clear and accurate documentation of business requirements, system specifications, user guides, and change logs.
• Prepare and present reports on system performance, progress, and issues to stakeholders.
• Serve as the primary liaison between business stakeholders and the development team.
• Facilitate communication between business units, project teams, and vendors.
• Provide ongoing support for system enhancements and resolve any post-implementation issues.
• Monitor system performance and identify opportunities for further optimization.

Key Performance Indicators
Requirements Accuracy:

• Percentage of system requirements correctly captured and implemented without rework.
• Frequency of requirement changes or scope creep after initial documentation.

Project Delivery Timeliness:

• Percentage of system projects completed on time.
• Adherence to project deadlines and milestones.

Quality of Deliverables:

• Number of defects identified during testing and post-launch.
• Stakeholder satisfaction with system features and functionality.

Stakeholder Engagement:

• Feedback from business stakeholders on the clarity of communication and collaboration.
• Number of successful user training sessions and adoption rates.

System Performance and Optimization:

• Reduction in system errors or downtime after project deployment.
• Number of system enhancements or optimizations made post-implementation.

Documentation Completeness:

• Percentage of documentation reviewed and approved by stakeholders.
• Timeliness and accuracy of system documentation and reports.

Education Qualifications
Minimum Education Qualifications:

• First Degree or its equivalence in any discipline

Previous Work Experience Requirements

• Relevant project management or business analysis role.

Required Skills/Competencies:
Technical Skills:

Requirements Gathering & Analysis:

• Expertise in gathering and analyzing business requirements from stakeholders.
• Ability to document functional and non-functional requirements, user stories, and use cases.

Business Process Mapping & Modeling:

• Strong understanding of process mapping techniques (e.g., BPMN, flowcharts) to analyze business workflows.
• Ability to translate complex business processes into clear, actionable system requirements.

System Design & Documentation:

• Proficiency in creating wireframes, system diagrams, and user interface mockups.
• Knowledge of software development life cycles (SDLC) and agile methodologies (e.g., Scrum, Kanban).

Database Management & Querying:

• Experience with SQL or other query languages for extracting data, analyzing system information, and supporting the development process.
• Familiarity with database design, data integrity, and relationships.

Testing & Quality Assurance:

• Knowledge of testing methodologies (e.g., unit testing, integration testing, UAT).
• Ability to create test plans, test cases, and track defects to ensure system quality.

Software & Tools:

• Familiarity with business analysis and project management tools such as JIRA, Microsoft Azure DevOps.
• Proficiency in diagramming and wireframing tools like Visio, or Figma.

System Integration:

• Understanding of system integration techniques and experience with APIs, web services, or other integration methods.

Business & Analytical Skills:
Problem-Solving:

• Strong analytical skills to identify problems, understand underlying issues, and provide creative solutions.
• Ability to analyze large amounts of data to detect trends, bottlenecks, and areas for process improvement.

Requirements Prioritization:

• Skill in determining which business requirements should be prioritized based on impact, cost, and value to the organization.
• Understanding of trade-offs and risks when prioritizing business needs.

Business Acumen:

• Deep understanding of the business goals, market trends, and industry standards that the system is designed to support.
• Ability to align technical solutions with business objectives.

Change Management:

• Experience with change management processes and the ability to guide teams through change effectively.
• Ability to manage resistance and ensure smooth transitions during system implementation.

Interpersonal & Communication Skills:
Stakeholder Management:

• Excellent communication and interpersonal skills for managing stakeholder expectations and ensuring their needs are met.
• Ability to engage and influence key stakeholders across different departments (IT, business, operations).

Collaboration:

• Strong team player with the ability to work effectively in cross-functional teams, including technical, business, and operational teams.
• Ability to collaborate with project managers, developers, testers, and business leaders.

Presentation & Reporting:

• Ability to present complex technical information to non-technical stakeholders in a clear and concise manner.
• Strong report writing skills to document findings, provide insights, and deliver presentations to leadership.

Soft Skills

• Attention to Detail:
• High attention to detail when analyzing business processes and system requirements to ensure accuracy and minimize errors.

Time Management:

• Ability to manage multiple tasks and priorities simultaneously, meeting deadlines without compromising quality.

Adaptability:

• Ability to adjust to changing business environments and technology trends.
• Comfortable working in an agile, fast-paced environment with frequent changes.

Critical Thinking:

• Ability to think critically and independently when solving problems, while considering all factors (technical, business, financial) involved in decisions.

Disclaimer:

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.