Latest Jobs at Airtel

About The Role

• The purpose of the role is to acquire and retain more corporate customers and increase revenue for the business.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment

• Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
• Encourage and develop opportunities to have Airtel presence in all Corporate Organizations in your sector
• Create opportunities to run presentations of Airtel Corporate products to sector of assignment
• Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth.
• Create exceptional opportunities to sell special products like E1 PRI, Data Centre Services and Smart Advertising in the sector
• Grow (upsell/cross-sell) the usage of Corporate products in the sector allocated to you

Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement

• Drive the sale and activation of the above products across the sector.
• Maintain and manage database of all Corporate customers in your sector
• Update the top 20 accounts KPI dashboard weekly to effectively access Airtel’s RMS.

Responsible for the analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures

• Monitor the activities of competition and develop or recommend counter measures to win competition.
• Reporting of various CUG packages by Competition and customers special promotional activities

Responsible for the day to day management of all customer’s concerns and enquires

• Develop good relationship management processes with both existing accounts and prospective customers.
• Liaise with Support teams to ensure prompt and adequate resolution of all customers’ complaints.

Responsible for the weekly and monthly reports on customer activities, bill delivery and collection in the sector of assignment

• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm
• Follow up with respective Service Executives and Finance to ensure bills are delivered and payments received promptly

Responsible for Revenue Assurance

• Encourage all existing customer to pay their bills timely to avoid barring. Reduce debt portfolio and churn within sector.
• Escalate all price review and service quality issues to avoid churn

Qualifications
Educational Qualifications

• A University Degree in Business Administration, Marketing or related course

Relevant Experience & Functional Skills

• 15 years in senior roles preferably in FMCG, Consumables, oil and Gas, Manufacturing & telecom
• 10-15 years’ experience in managing Key Accounts Adequate product knowledge to sell value to customers
• Presentation Skills
• Proficiency in MS Office

Other Requirements

• Achieving Results, & Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail
• Excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization

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About the Role:

• Smartcash PSB is on an ambitious journey to become Nigeria’s leading digital bank, driving financial inclusion through innovative mobile money services. We are seeking a strategic and execution-driven Head of Growth to spearhead our customer acquisition, retention, and revenue expansion strategies. This role is critical to scaling our active user base to 10 million and driving transaction volumes in a highly competitive market. 

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Growth Strategy & Execution

• Define and own Smartcash PSB’s overall growth strategy (customer acquisition, retention, and monetization) across digital and offline channels. 
• Develop and execute high-impact go-to-market plans for product launches, market entry, and promotional campaigns.
• Establish growth OKRs, KPIs, and dashboards to track performance and optimize in real time.

Customer Acquisition & Activation

• Lead targeted acquisition campaigns leveraging ATL/BTL, digital, partnerships, and community-driven initiatives. 
• Drive merchant and agent network activation strategies to stimulate grassroots adoption. 
• Build viral loops, referral programs, and incentive structures that organically accelerate user growth.

Retention, Engagement & Revenue Growth

• Analyze customer journeys to identify friction points and deploy initiatives that improve activation, engagement, and retention. 
• Work closely with Product, Customer Experience, and Sales teams to enhance value propositions that drive wallet share. 
• Design cross-sell/up-sell strategies for Smartcash’s product suite (wallets, remittances, payments, etc.).

Growth Analytics & Insights

• Leverage data analytics to uncover actionable insights on user behavior, conversion funnels, and growth levers. 
• Implement A/B testing frameworks to validate hypotheses and scale winning strategies.
• Report on growth metrics to executive leadership and adjust tactics based on market feedback.

Partnerships & Ecosystem Growth

• Forge strategic alliances with telcos, fintechs, FMCGs, and MSMEs to amplify Smartcash’s market reach. 
• Collaborate with regional business units to tailor growth playbooks for local market nuances. 
• Identify and exploit partnership-led growth channels (e.g., API integrations, co-marketing).

Qualifications

Educational Qualifications 

• Bachelor’s degree in business, Economics, Marketing, or related field 
• MBA is preferred

Relevant Experience  / Functional Skills

• 7-10 years of experience in growth, marketing, or business development, preferably within fintech, telco, or digital platforms.
• Proven track record of scaling customer bases and achieving aggressive growth targets.  
• Deep understanding of digital marketing, performance marketing, and growth hacking methodologies. 
• Data-driven mindset with proficiency in analytics tools (Google Analytics, Mixpanel, SQL is a plus).

Other requirements 

• Strong leadership and cross-functional collaboration skills. 
• Excellent communication and stakeholder management abilities.