Latest Jobs at Air Peace

JOB SUMMARY

• The Revenue Management Manager is responsible for maximizing passenger revenue across Air Peace's domestic, regional, and international network through effective pricing, inventory control, forecasting, and demand management.
• This role ensures that revenue strategies align with market conditions, competitive dynamics, and the airline's commercial objectives.
• The manager oversees revenue analysts and collaborates closely with Network Planning, Sales, Marketing, and Finance.

KEY RESPONSIBILITIES

Responsibilities include but are not limited to:

Revenue Strategy & Leadership

• Develop and implement the airline's revenue management strategy to optimize yield, load factor, and total revenue.
• Lead and mentor the revenue management team, ensuring analytical excellence and operational discipline.
• Present revenue performance updates, forecasts, and recommendations to the Director and CCO.
• Support the design of seasonal strategies, holiday peaks, special events, and market-specific revenue initiatives.

Pricing & Fare Management

• Develop competitive pricing strategies across all Air Peace markets.
• Oversee fare filing, fare rule development, and regular monitoring of competitive pricing in GDS/OTAs.
• Ensure accurate fare distribution across all channels including GDS, website, mobile app, and direct partners.
• Work closely with Sales and Distribution to ensure pricing aligns with commercial goals and market realities.
• Digital Marketing and Communications
• Oversee digital media strategy, including SEO/SEM, social media, online advertising, email marketing, and mobile engagement.
• Collaborate with e-commerce and revenue teams to optimize online sales, website conversion, and customer retention.
• Ensure timely, clear, and engaging communication across all digital platforms.
• Support crisis communication and reputation management activities.

Inventory & Demand Optimization

• Manage inventory control across cabins (Y, PY, C) to maximize revenue.
• Oversee seat allocation, overbooking parameters, and real-time adjustments.
• Monitor demand trends and adjust strategies based on seasonality, market performance, and load factor projections.
• Ensure each flight's revenue potential is maximized through continuous performance reviews.

Forecasting & Performance Analysis

• Develop accurate revenue forecasts, demand models, and route profitability assessments.
• Analyze route performance and provide recommendations for frequency changes, aircraft deployment, or pricing actions.
• Collaborate with Network Planning and Scheduling for new route assessments and schedule optimization.
• Prepare monthly and quarterly revenue performance reports for senior management.

Systems & Tools

• Ensure optimal use of revenue management systems (e.g., Sabre,
• Amadeus, PROS, or assigned RM tool).
• Liaise with IT, GDS partners, and system vendors to improve
• functionality and ensure data integrity.
• Lead the integration of new RM tools and the continuous improvement of forecasting models.
• Cross-Functional Collaboration

Work closely with:

• Sales on market trends and tactical promotions, Marketing to align promotional activities with revenue goals, Network Planning for route development and aircraft assignment, Finance for budgeting and revenue reporting.
• Support customer segmentation initiatives and product development (e.g. branded fares, ancillaries)

Ancillary Revenue

• Support the design and pricing of ancillary products such as extra baggage, seat selection, priority services, and onboard offerings.
• Track ancillary revenue performance and recommend improvement strategies.

EDUCATIONAL QUALIFICATION/EXPERIENCE/KNOWLEDGE

• Bachelor's degree in economics, Mathematics, Statistics, Business, Aviation Management, or a related analytical field.
• Minimum 7—10 years' experience in Revenue Management or Pricing—preferably in aviation.
• Experience managing teams and working cross-functionally in a fast-paced environment.
• Must have Industry Related Experience (Aviation Industry Experience).
• Strong understanding of airline commercial systems, GDSs, fare filing, and revenue management tools.
• Demonstrated ability to interpret data, forecast demand, and implement price strategies.
• Strong analytical and quantitative skills
• Proficiency in RM systems and distribution platforms
• Advanced Excel and data modeling abilities
• Ability to communicate complex analysis clearly to non-technical stakeholders.
• Strategic thinking and commercial awareness
• Leadership and team development skills
• High level of attention to detail and accuracy
• Ability to work under pressure and manage multiple priorities.

KEY PERFORMANCE INDICATORS

• Quarterly growth in Revenue per Available Seat Kilometer (RASK)
• Monthly tracking of Yield and Load Factor performance
• Route/ market revenue growth by 15% yearly
• 100% forecast accuracy.
• Quarterly assessment of market share changes
• Quarterly tracking of ancillary revenue contribution Pricing response time and competitive accuracy Use of RM systems and data quality metrics
• APPLICATION CLOSING DATE

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ROLE DESCRIPTION

• The Head of Maintenance will be responsible for overseeing and managing the entire maintenance activities of the airline and approved maintenance organization.
• The HOM will ensure the Aircrafts and Company GSE are maintained in accordance with the OEM Approved Technical Documentation, Aviation Authority Regulations and Company Policies and Procedures.
• He or She will also drive the performance and continuous improvement processes of the unit and will maintain a good work environment inside the maintenance team.

KEY RESPONSIBILITIES

Responsibilities include but are not limited to:

• Establish and manage a maintenance set-up capable of maintaining the company's fleet with the highest Safety and Quality Standards,ensuring an efficient and cost-effective operations.
•  Ensure compliance with the industry safety standards, airworthinessrequirements and company's policies and procedures.
•  Ensure the availability of adequate facility, tooling and equipment forall the maintenance tasks to be performed on the company's fleet.
•  Ensure thorough monitoring and control the utilization of thedepartment's resources and facilities,and responsible for all themaintenance of the ground support equipment.
•  Ensure that all maintenance activities outside the main base areproperly arranged and coordinated.
•  Performs periodical verification of the outstations to identify inadequacies and implement the necessary corrective actions.
•  Work with the MCC Manager to ensure a proper control of the airline technical operations, and to have the best possible performance for the Technical Dispatch Reliability and Aircraft Availability KPI's.
•  Monitor and review the Maintenance delays and aircraft system problems to recommend corrective actions and to create a continuous improvement process that allows a high technical reliability on the fleet.
•  Work with the Base Maintenance Coordinator, On-site Technical Representatives and other stakeholders to ensure on-time completion of the Base Maintenance Checks as per the agreed TAT.
•  Work with the WS Manager to have a smooth and efficient operations at the Workshops.
•  Monitor the performance of the Cabin and IFE Maintenance teams to offer the best possible passenger experience on board the aircraft.
•  Assist the Contracts team during negotiations of line and base maintenance agreements.
•  Identify training requirements for all categories of staff within the maintenance department and work with the training department to close any gap identified.
•  Monitor performance and support the development of Managers, Shift Leaders and Senior Engineers for improved competency/ efficiency.
•  Oversee Line Maintenance operations at both the Lagos Maintenance Base and the outstation Base in Abuja.
•  Ensure third party contracted Maintenance providers comply with NCARs, Company procedures and operate within the agreed contractual terms.
•  Work with the Technical Director to define and control the annual budget for the maintenance Department.
•  Adhere to the company safety, health and environmental policy.
•  Cover the Technical Director duties during his absence.
•  Undertake such other duties as may be reasonably requested by the Technical Director.

EDUCATIONAL QUALIFICATION/EXPERIENCE/KNOWLEDGE

•  Bachelor's Degree in the relevant engineering discipline (Mechanical/ Electrical/ Aeronautical).
•  At least 10 years aircraft maintenance experience, 3 of them on leadership or supervisory roles.
•  Aircraft Maintenance Engineer (AME) License with Airframe & Powerplant ratings.
•  3 Years in maintaining the same category and class of aircraft operated by the airline or maintained by the AMO, I year returning the aircraft back to service from line maintenance.
•  In-depth knowledge on aircraft systems
•  In-depth Knowledge of Aviation Legislation/Regulations
•  Proficiency in computer applications and MRO system
•  Ability to interpret technical data.
•  Leadership and management skills
•  Communication skills
•  Strong problem-solving skills
•  Good Knowledge of Industrial Safety Standards
•  Human factors knowledge
•  Must have Industry Related Experience (Aviation Industry Experience).

KEY PERFORMANCE INDICATORS

• Achieve 98% of Technical Dispatch Reliability
• Achieve 90% of Aircraft Availability
• Maintenance Budget Performance
• Number of incidents / accidents
• Timely closure of audit findings
• Team Development

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JOB SUMMARY

• The Head of Sales is responsible for leading Air Peace's entire sales functions across domestic, regional, and international markets.
• This role ensures that sales strategies, distribution systems, market penetration, and revenue delivery meet the airline's commercial and financial objectives.
• The position provides strategic and operational leadership to the nationwide and international sales teams, ensuring strong performance across all channels corporate, TMCs, travel agencies, tour operators, online, trade partnerships, and emerging distribution platforms.
• The Head of Sales also plays a critical role in supporting Air Peace's network expansion, strengthening market share, and driving profitable revenue growth aligned with the airline's commercial strategy.

KEY RESPONSIBILITIES

Responsibilities include but are not limited to:

Commercial Sales Leadership

• Lead and manage the performance of sales teams across Nigeria, Africa, UK, I-JAE, India, Israel, Caribbean, and other markets Air Peace serves.
• Develop and execute a cohesive sales strategy that maximizes revenue, market share, and yield across all distribution channels.
• Oversee annual sales planning, target setting, and performance monitoring across all territories.
• Implement strong sales governance, ensuring accountability, productivity, and ROI-driven activities.

Market Development & Revenue Growth

• Identify and develop new revenue opportunities in corporate travel, leisure/holiday markets, SMEs, affinity groups, oil & gas, government traffic, and trade.
• Grow premium and high-yield traffic through structured engagements with corporate buyers and TMCs.
• Strengthen Air Peace's market share on key international routes— London, Jeddah, China, India, Johannesburg—and upcoming long-haul routes such as Säo Paulo, Rio, and the Caribbean.
• Lead market-entry sales strategies for new destinations, ensuring strong ramp-up performance.

Travel Trade & Agency Relations

• Build and maintain strong relationships with travel agencies, consolidators, OTAs, TMCs, and tour operators.
• Manage commercial agreements, incentive structures, SOTI frameworks, commissions, and trade support programs.
• Enhance Air Peace's trade presence through roadshows, trade events, product seminars, and joint marketing initiatives.
• Oversee dispute resolution, ticketing support, ADM/ACM processes, and agency performance management.

Corporate Sales Management

• Lead corporate contracting and negotiations for key accounts across Nigeria and international markets.
• Develop corporate travel programs, volume-based deals, corporate fares, and loyalty-linked incentives.
• Strengthen partnerships with corporate organizations, chambers of commerce, regional business councils, multinationals, and public- sector entities.

Distribution & Channel Strategy

• Oversee traditional and digital distribution channels: GDS, NDC, agency portals, direct website sales, call centre sales, and mobile channels.
• Work with the CCO, Head of Revenue Management, and IT to continuously improve Air Peace's distribution efficiency and lower cost of sales.
• Ensure consistency of pricing, content, and product visibility across all distribution systems.

Cross-Functional Collaboration

Work closely with:

• Revenue Management on demand trends and pricing strategies.
• Marketing & Branding on campaigns and product positioning.
• Customer Care to improve customer experience.
• Network Planning to support route launches and adjustments.
• Finance on budget planning and commercial governance
• Contribute to the airline's overall commercial performance as a core member of the commercial leadership team.

Leadership & Team Management

• Lead, mentor, and develop sales managers, country managers, sales executives, and field sales officers.
• Build a strong, performance-driven sales culture based on accountability, transparency, and productivity.
• Implement training programs to strengthen commercial competencies across the sales organization.

EDUCATIONAL QUALIFICATION/EXPERIENCE/KNOWLEDGE

• Bachelor's degree in business, Marketing, Economics, Aviation, Management or a related field.
• Master's degree or postgraduate degree will be an advantage
• Minimum 10—12 years of progressive airline commercial/sales experience, with at least 5 years in senior leadership (Country
• Manager, Regional Manager, or Head of Sales).
• Proven track record of achieving sales targets across multiple regions.
• Strong understanding of international aviation markets and GDS distribution systems.
• Experience in long-haul and multi-continent market sales is a strong advantage.
• Strong negotiation and contract management skills.
• Excellent analytical ability with strong command of sales reporting, business planning, and forecasting.
• Deep understanding of GDS platforms (Amadeus, Sabre, Travelport), NDC, corporate distribution, and airline sales systems.
• Advanced proficiency in MS Office, CRM platforms, and business intelligence tools.
• Strong leadership and people-management ability.
• Excellent communication and stakeholder management skills.
• Strategic and commercial mindset with strong revenue focus.
• Ability to work under pressure and deliver results in competitive environments.
• High integrity, professionalism, and commitment to excellence.

KEY PERFORMANCE INDICATORS

• 100% achievement of revenue and sales targets by region/market.
• 200/0 growth in corporate market share and high-yield traffic.
• 90% increased load factors, RASK improvements, and route profitability support.
• Quarterly performance assessment of travel agencies, TMCs, and trade partners.
• Expansion of Air Peace's distribution footprint and direct sales share.
• 100% successful commercial ramp-up of all new route launches.

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ROLE DESCRIPTION

• The Customer Care Manager is responsible for designing, implementing, and overseeing customer service strategies that enhance the end-to-end Air Peace passenger experience across all touchpoints.
• The role ensures consistent service delivery at stations, contact centers, digital channels, and onboard, while driving service quality improvements to strengthen brand loyalty and customer satisfaction.
• The Manager will lead the customer care team, manage service, recovery procedures, and act as a central liaison between passengers and internal departments.

KEY RESPONSIBILITIES

Responsibilities include but are not limited to:

Customer Service Leadership & Strategy

• Develop and implement Air Peace's customer Care strategy, aligned with the airline's commercial and service vision.
• Ensure consistent customer service standards across all channels—airports, call centers, social media, email support, and onboard experience.
• Establish KPIs for service delivery and track improvements across the network.
• Customer Relations & Case Management
• Oversee handling of customer complaints, service failures, baggage issues, delays, refunds, cancellations, disruption communication, and escalations.
• Ensure timely response to all customer enquiries within SLA.
• Coordinate with Legal, Operations, Ground Handling, Flight Operations, Revenue Management, and Commercial teams for resolution.
• Review high-profile or complex customer cases and provide final decision-making support.

Digital & Contact Centre Oversight

• Supervise the performance of call centers, digital response teams, and social media engagement.
• Implement technology improvements for faster, more accurate customer handling.
• Ensure seamless coordination between web support, CRM systems, and customer communication platforms.

Service Quality Improvement

• Conduct customer experience audits at airports and onboard flights.
• Identify service gaps and propose corrective action plans with Station Managers and Cabin

Services management.

• Lead quarterly customer satisfaction surveys and implement continuous improvement initiatives.
• Develop mystery shopper programs and track competitor benchmarks.
• Policy Development & Compliance
• Develop and maintain customer service policies aligned with global aviation standards (IATA, ICAO, NCAA).
• Ensure compliance with regulatory mandates for passenger rights, safety, and accessibility.
• Manage the documentation of service guidelines, training materials, and service recovery processes.
• Collaboration Across Departments

Work closely with:

• Operations & Ground Handling: for airport service quality
• Marketing & Communications: for public messaging
• Sales & Trade Support: for corporate and agency service issues
• Revenue Management & Ticketing: for refunds, involuntary changes, fare issues
• Network Control: for real-time passenger disruption communication
• Serve as internal advocate for customer interests in cross-functional decision-making.

Training & Staff Development

• Train customer-facing teams on service standards, communication etiquette, and conflict resolution.
• Ensure training programs are aligned with brand values and evolving customer expectations.
• Support recruitment, coaching, and performance evaluation of customer service staff.

Reporting & Analytics

• Produce monthly customer service performance reports for the Director and CCO.

Track metrics such as:

• Customer satisfaction score (CSAT)
• Net promoter score (NPS)
• On-time response rate
• Repeat complaints.
• Refund processing time
• Social media sentiment trends
• Use analytics to prioritize improvement areas and justify resource needs.

EDUCATIONAL QUALIFICATIONIEXPERIENCE/KNOWLEDGE/SKILLS

• Bachelor's degree in business, Communications, Customer Experience, Hospitality, or related field.
• Minimum 7—10 years customer service or customer experience leadership experience (airline experience strongly preferred).
• Must have related Industry experience (Aviation Industry experience)
• Working knowledge of IATA service standards, passenger rights, and aviation regulations.
• Experience managing multi-channel contact centers and CRM systems.
• Strong leadership and team management background.
• Excellent communication and customer relations skills.
• Strong problem-solving and conflict-resolution capability.
• Deep understanding of airline operational processes.
• Ability to manage high-pressure situations and sensitive customer cases.
• Data-driven approach to service quality management.
• Strong leadership and interpersonal skills.
• Emotional intelligence and empathy.
• Proficiency in CRM, customer support tools, digital communication platforms.

KEY PERFORMANCE INDICATOR

• Customer satisfaction (CSAT) improvement - increase overall CSAT score by 10% quarter-on-quarter, ensuring monthly CSAT results are collected and reported by the 5th business day of the following month.
• Net Promoter Score (NPS) - achieve and maintain a minimum NPS score of +30 by the end of each quarter, with monthly tracking and root-cause analysis for any drop exceeding 5 points.
• SLA adherence for responses across all channels - achieve 95% adherence to service-level standards across phone, email, social media, and chat channels, ensuring compliance.
• Reduction in complaint volumes I repeat issues - reduce total complaint volume by 15% and repeat complaints by 20% within 6 months, supported by monthly trend reports and corrective action logs.
• Service recovery efficiency and cost control - close 90% of service recovery cases within
• 72 hours while keeping recovery costs within the approved quarterly budget, with monthly reconciliation and analysis.
• Call center performance and wait time reduction - reduce average call waiting time to under 90 seconds and achieve 85% call answer rate within 20 seconds, reviewed weekly and reported monthly.
• Digital response speed and accuracy - respond to digital queries (email, social, web chat) within 2 hours during business hours, maintaining 99% accuracy in information provided, tracked weekly.
• Station service audit scores - achieve a minimum audit score of 85% across all stations per quarter, and ensure corrective actions for non-compliance are implemented within
• 30 days after each audit.