Latest Job Vacancies at United Bank for Africa Plc (UBA)

Job Objectives

• To provide technical support to middleware applications such as IBM ESB, IBM ACE etc. related to the design and functionality of ESB and monitor middleware systems as well as ensure high availability and 100% uptime.

Responsibilities

• Check and treat all logs/email escalations within the SLA i.e. issue resolution, enquiries, complaints and re-routing to responsible units where applicable.
• Routine housekeeping - Backup of logs periodically (daily weekly etc.), clean up space on the servers etc.
• Update platform checklist that contains all specific to be carried out on each platform on said dates.
• Ensure the platforms are up and functional at all times.
• Ensure all user platforms are optimised and functioning optimally.
• Escalate all issues to the team lead in a timely and explicit manner.
• Track Project Management deliverables to ensure all milestones are delivered and project remains on track.
• Ensure timely development and deployment of innovative solutions for the unit.
• Ensure that vendor-related projects are monitored strictly to meet set deadlines.
• Engage stakeholders to understand requirements when developing solutions for the various unit.
• Monitor fraud prevention solutions across all applications deployed on the middleware applications.
• Weekly review and reporting of projects, issues and collection mandates.
• Provide AD HOC reports, Group Digital Banking Monthly Performance Report and Group Digital Banking Monthly Channel Adoption Report when required.
• Review daily transaction status reports identifying reasons for failures and ways to avoid them.
• Provide technical support for middleware applications such as IBM ESB, IBM ACE etc.
• Monitor middleware systems to ensure high availability and 100% uptime.
• Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platforms and ensure they are stable.
• Deploy, administer, support and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.

Qualifications

• Bachelor's Degree in related STEM courses.
• Minimum of 3 years of related experience.

Candidate's Profile:

• Our ideal candidate must have hands-on working experience in an application production support/application development environment, and provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (installation, configuration, testing, supporting issue resolution activities related to the design and functionality of ESB) with strong UNIX and Linux skills.
• A team player and comfortable with daily application support activities and strong troubleshooting skills.

Knowledge & Skills Required:

• Hands-on experience working in an application production support/application development environment. 
• Project coordination skills, including organizing, prioritizing and tracking all phases of a project. 
• Trend monitoring for transactions performed on major applications hosted on the middleware platform. 
• Strong UNIX/Linux operating system administration. 
• Collaborative skills: Ability to work with cross-functional teams 
• Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations. 
• Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation 
• Firm Grasp of Structured Query Language (SQL) 
• Customer experience and issue resolution 
• Excellent leadership skills 
• Interpersonal relationship management 
• Proactive and able to work smart on own initiative

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

go to method of application »

Job Objective(s)

• To manage and provide technical support to the agency banking arm of the bank for improved performance.

Responsibilities

• Develop and implement the agency banking technical procedures, processes and systems, and implement them to achieve required efficiency, quality and compliance with bank standards and regulatory requirements.
• Monitor agent operations against bank standards, agent contracts and regulatory standards and take action to ensure conformance.
• Develop and implement annual plans for the agent supervision and support including measurable objectives and outcomes in consultation with stakeholders.
• Monitor and take action to improve agency banking operational efficiency and effectiveness, including engaging agents, service providers and support functions to resolve issues, reviewing procedures and automating processes to improve efficiency, effectiveness and reduce cost.
• Regularly review agency banking operations against bank standards, agent contracts, service level agreements and regulatory requirements and engage agents, staff and service providers to address lapses.
• Obtaining necessary regulatory and management approvals for agent banking operations.
• Preparing operational reports for management and Central Bank as required.
• Monitor and report on agent supervision and support activities against set expectations.
• Carry our risk self-assessment, develop and execute a risk
  management plan to ensure effective risk management in Agent Banking.
• Identify potential fraud, and money laundering, investigate and take action as required.
• Take timely action to correct lapses in agent supervision and
  support.
• Prepare and submit management and regulatory reports on all aspects of Agent supervision and support.

Qualifications

• Bachelor's Degree in any field.
• Minimum of 6 years of related experience.

Candidate's Profile:

• Our ideal candidate must have the technical knowledge of providing support to agency banking procedures, processes and systems as well as an implementation strategy to achieve required efficiency while complying with the Banks’ standards and regulatory requirements.
• S/he should have established leadership abilities, be a problem solver and enjoys collaboration.

Knowledge & Skills Required:

• Excellent written and verbal communication skills
• Ability to network, generate new business and develop strong business relations.
• Banking operations, policies and procedures
• Vendor relationship management
• Technical competencies
• Interpersonal and communication skills
• Analytical skill
• Numerical ability.

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

go to method of application »

Job Description
Candidate's Profile:

• Our ideal candidate must have technical knowledge supporting the core banking application of the bank (Finacle)
• S/he must be able to research, diagnose, troubleshoot and identify potential solutions to resolve Finacle related issues as well as respond to general inquiries on Finacle application with good management skills.

Job Objective(s):

• To provide 24by7by365 access, provide functional support and configuration management of the bank’s core banking application (Finacle) in line with Business Service Level Agreements (SLA).
• The responsibilities of the role also include facilitating seamless integration with other interdependent software applications, business analysis and requirements gathering, application testing, report development, training of end-users and management of service level agreements with application vendors.

Responsibilities

• Ensure smooth running and availability of Finacle 24 x 7.
• Finacle Application Support 2nd   level support and beyond in
• Batch Job set up and review.
• Ensure that all Finacle and CSIS services are up and running on 24 x 7 basis.
• General Finacle parameter review and set up/modification.
• Scheme parameter set up, review and modification.
• Liaise with the consultant on EOD/Processing issues.
• Business Office Sol creation on Finacle and set-up.
• Set up, review and modification of Automated Charges.
• Facilitate seamless integration with other interdependent software applications, business analysis and requirements gathering, application testing, report development, training of end-users and management of SLAs with application vendors.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology or other relevant degrees from a recognized University.
• Minimum of 7 years of related experience.

Knowledge & Skills Required:

• Good knowledge of Banking
• All round knowledge of Finacle Administration
• Advanced knowledge of SQL
• Knowledge of Bank policy and best practices
• Good working knowledge of UNIX
• Reporting skills
• Leadership abilities
• Interpersonal skills

What We Expect From You:

• High Degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

go to method of application »

Job Objective(s)

• To carry out E-Channel fraud investigation across the Group and come up with recommendation to ensure that fraud E-Channel frauds are reduced to the barest minimum.
• Investigation of Fraud and Forgeries to identify incident root causes, internal control gaps and failure points; and to proffer solutions / recommendations to prevent reoccurrence and exposure to corporate liability, sanctions and litigations.

Responsibilities

• Carry out computer and E-channels forensic examination functions to generate admissible evidence for court proceedings.
• Carry out computer forensic seizure, analyses and technical support on requests coming from other divisional investigators, African country operations and affiliates.
• Conduct prompt investigation of frauds and forgeries and customers’ complaints, process & services failures and other cases reported on Cards & other E-channel platforms; and ensure that the cases are dispensed within set deadlines.
• Conduct prompt investigation of breach of policy, procedures, regulatory policies and code of conduct for appropriate disciplinary action.
• Identify process inefficiencies, control weakness, and proffer relevant mitigating recommendations for management review, consideration and subsequent implementation.
• Respond promptly to and cultivate effective liaison with other banks in relation to issues of frauds, customers’ complaints and other investigation matters for the purpose of containment of fraud losses and salvaging fraudulent funds.
• Issue Sensitization memos on the Learning Points arising from the various investigation cases.
• Root-cause analysis to identify critical control gaps/process inefficiencies and provide effective recommendations and solutions to the identified risks.
• Attend UATs, and proof of concept sessions to ensure information security risks are considered/mitigated in applications and systems before acquisition and deployment.
• Payment card acquiring reviews & risk management, continuous monitoring of fraud triggers using various tools for acquired merchants’ suspicious or collusive activities for immediate remediation and countermeasures.
• Liaise and follow up with e-channels host/switch companies, payment card schemes and mobile payment providers (Interswitch, UPSL, NIBSS, eTranzact, MasterCard, Visa, etc.)  for management and resolution of electronic payment card, mobile banking risks.
• Review tracking and blocking of fraud proceeds transfers, placing of restrictions, obtaining / issuance of court orders and indemnity documents for recovery / repatriation of salvaged funds.
• Render periodic reports of frauds and forgeries to regulatory authorities and management.

Qualifications

• First Degree in Computer Science, Accounting, Banking & Finance, and any related numerate fields
• Masters’ Degree or a professional qualification will be an advantage
• 3 - 5 years related experience.

Candidate's Profile:

• Our ideal candidate must have knowledge of auditing in a financial service industry. Must have good investigative skills, analytical skills, pay attention to details, have good communication skills (Written & Oral).

Knowledge & Skills Required:

• Sound experience in the following key areas: Audit/Investigation, IT Audit/ Control, IT security and Risk Management & E-fraud and forensic Investigation.
• Sound knowledge of the banking operations and internal control.
• Excellent analytical skills
• Excellent written and oral communication skills.
• Advanced computer skills
• Information security and IT audit skills
• Good Understanding of the Nigerian Banking Industry.
• Knowledge of CBN’s policies and the business environment.

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy

go to method of application »

Job Objective(s)

• To increase our market, share and ensure the dominance of the insurance related companies sector through effective & aggressive marketing of the existing and prospective insurance companies in order to contribute meaningfully to overall objective of the bank i.e. profit making and market dominance.

Responsibilities

• Relationship management of existing businesses within the target market and new business development with emphasis on finance houses, asset managers, stock broking firms and related companies
• Interface with stock brokers and ensure that facilities availed are in line with the set criteria in the product paper.
• Monitor CSCS settlement and ensure prompt advice to clients.
• Monitor investment portfolios for profitability.
• Ensure maximum efficiency in the management of all relationships.
• Ensure timely submission of all reports weekly, bi-weekly and monthly.
• Ensure excellent customer service at all touch points.

Qualifications

• First Degree in Social Science / Physical Science and Management Science.
• 5-8 years of banking experience and at least 3 years in supervisory level.

Candidate's Profile:

• Our ideal candidate must have knowledge of marketing financial products/services.
• Must have excellent knowledge of credit analysis with at least 5 years of banking experience.

Knowledge & Skills Required:

• Excellent knowledge of credit analysis.
• Marketing of financial products/services
• Banking operations knowledge
• Computer knowledge
• Negotiating & persuading skills
• Customer relationship management
• Marketing and credit skills courses
• Marketing & selling skills
• Result oriented
• Good analytical skills
• Interpersonal skills
• Good understanding of the Nigerian Banking Industry.
• Knowledge of CBN’s policies and the business environment.
• Good communication skills (Oral & Written)
• Exhibits good leadership qualities

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

go to method of application »

Job Objective(s)

• To provide an independent assessment of the Credit Risk Management process of the bank with the aim of ascertaining and reporting on the extent of compliance with; the credit philosophy, credit planning process, credit approval and management system, responsibility and disciplinary processes.
• Also ascertaining and reporting on the extent of compliance of the bank’s credit risk management philosophies and strategies with international best practices and with relevant regulatory guidelines.

Responsibilities

• Preparation of yearly audit plan for branches in the zone.
• Take part in the assessment and expression of opinion on the adequacy of controls.
• Take part in the assessment and evaluation of the operational process
• Conduct of full audit for various business offices within the area of coverage.
• Conduct of spot checks on high and medium rated business offices.
• Conduct periodic cash audit on vaults and ATMs.
• Take part in the rating and assessment and assigning audit ratings to the auditee.
• Highlight pervasive audit issues that portend dangers for losses.
• Recommend improvements, in the course of the audit, for business and operational processes with overall objective to improve timeliness, accuracy, reliability and quality standards in products and services.
• Conduct Policy Awareness, Fraud Assessment and Sensitivity in office visited to further drive fraud reduction.
• To drive/encourage staff positive behaviours in the noted areas.
• Perform other duties as assigned by the Team Lead.
• To also work with the subsidiaries as necessary.

Qualifications

• First Degree in Accounting, Banking & Finance, and any related numerate fields.
• Professional qualification e.g. ACA, ACCA, ACIB will be an advantage.
• 3-5 years in audit or related experience.

Candidate's Profile:

• Our ideal candidate must have good knowledge of auditing in a financial service industry. Must have excellent analytical skills, pay attention to details, have good communication skills (Written & Oral).

Knowledge & Skills Required:

• Average to good knowledge of credit analysis.
• Have a sound knowledge of the bank’s credit policy, systems and products.
• Sound knowledge of the Banking Operations and Internal Controls.
• Good Understanding of the Nigerian Banking Industry.
• Knowledge of CBN’s policies and the business environment.
• Critical thinking.
• Intermediate Microsoft Office Suite Skills.
• Good communication skills (Oral & Written).
• Good analytical skills.
• Good interpersonal skills.

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

go to method of application »

Job Objectives

• Build strong audit and compliance environment and ensure zero level fraud, zero infraction to policies, improved value for money and provide compliance counselling, advisory and decision support services to business units and audit function in the country.
• Participate in formulation, design and revision of Subsidiary’s Internal Audit strategy. Plan, organize, direct, coordinate and control activities in line with the overall business goals and objectives.

Responsibilities

• Contribute to the development of sound audit program capable of identifying areas of high operational risk within the bank.
• Continuous reviewing of the Internal control system of the bank with a view to evaluate the effectiveness of the control environment as well as the process flow and ease audit process thereby strengthening the control environment of the bank.
• Engagement of audit client in a thorough walkthrough audit to have a clear knowledge and deep understanding of the process, products, system, development, structure and effect of changes on operations, reporting and compliance environment.
• Conduct a systematic and discipline review of off-site documentation using the approved audit programme, checklist, audit planning memorandum and generally accepted best practices.
• Conduct a comprehensive compliance and substantive audit test on the process, products, systems, reports, records, accounts, structure, operations, environment and people.
• Ensure completion and closure of audit engagement within approved turnaround.
• Briefing of team lead on deviations and non-compliance observed in processes, products, systems, reports, records, accounts, structure, operations, environment, people.
• Conduct planned spot checks to test areas of vulnerabilities or inadequacies in processes, policies, procedures, systems, records and accounts.
• Conduct special investigation to establish root-cause of service failure at the instance of the board, management, customer’s complaints, fraudulent activities, board, etc.
• Ensure that effective follow-up of audit clients to resolve all open items in the published audit report within the agreed time-lines
• Escalate non closure of audit exceptions to supervisors.

Qualifications

• First Degree in Accounting, Banking & Finance, and any related numerate fields
• Master's Degree or a professional qualification will be an advantage
• 3-5 years in banking operations, Financial Control or Auditing, and other related experience.

Kowledge and Skills Required:

• We are looking for a candidate with good investigative and analytical skills and knowledge of auditing in the financial service industry.
• Our ideal candidate must have a minimum of 3 years of experience in banking operations, auditing, and financial control.
• Sound experience in the following key areas: Audit/Investigation, IT Audit/ Control, IT security and Risk Management & E-Fraud and Forensic Investigation.
• Sound knowledge of the banking operations and internal controls.
• Excellent analytical skills
• Excellent written and oral communication skills.
• Advanced computer skills
• Information security and IT Audit skills
• Good Understanding of the Nigerian Banking Industry.
• Knowledge of CBN’s policies and the business environment.

What We Expect From You

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

go to method of application »

Job Objective(s)

• To work with the other stakeholders within the bank in implementing strategies for breaking into new emerging EMDO markets across Africa and establishing mutually beneficial and strategic partnerships between the UBA Group and International Development Organisations.
• To ultimately forge strong bilateral relationships between both countries as well as create other mutually beneficial collaborations at large.

Responsibilities

• Conversions of new EMDO mandates, management of existing relationships and retention of business.
• Prepare marketing plans and strategies to achieve the objective of the unit which is to grow the EMDO relationships in the bank.
• Development of detailed EMDO marketing materials for multilaterals, embassies, International and local NGOs.
• Implementation of call plan, engagement plan and required sponsorships
• Development of detailed EMDO marketing materials for multilaterals, embassies, International and local NGOs.
• Participate actively through desk research and follow-up emails, phone calls, text messages etc. in sourcing for new relationships
• Participation in RFPs, bids, tenders and other assignments

Qualifications

• First Degree Social Science and Management Science
• 3-5 years in relationship banking, marketing and correspondent banking.

Candidate's Profile:

• We are looking for a candidate with good relationship/marketing skills. Our ideal candidate must have minimum of 3 years relationship management and corresponding banking experience.

Knowledge & Skills Required:

• Bank product/service knowledge
• Industry / regulatory knowledge
• Banking operations knowledge
• Result-oriented, self-motivated
• Good interpersonal skills
• Excellent relationship management / communication skills
• Good communication skills (Oral & Written).

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

go to method of application »

Job Objective(s)

• Responsible for monitoring and driving the effective use of products and services to enable users’ seamless navigation on each of our products and website.

Responsibilities

• Inspect and ensure high quality is maintained throughout all website operations.
• Oversee the consistency of web and online applications through constant check of processes and outputs.
• Verifying fixes for customer/user support issues.
• Ensures documentation for all required tests and activities are attended to.
• Encouraging constant change and improvement in performance and quality.
• Directing objectives to maximize profitability.
• Monitoring performance and writing reports.
• Ensure that user expectations are met on managed web applications and sites.
• Review user business requirements as well as technology functional requirements document.
• Communicates quality metrics and inspection results to appropriate managers including, but not limited to daily, weekly or monthly KPI.
• Checking for broken links.
• Checking for missing content, e.g. images.
• Checking for missing page titles.
• Checking for missing metadata.
• Developing and executing test plans for new and existing features.
• Checking the file sizes of pages to ensure they are not too large.
• Checking for browser compatibility.
• Checking that applications are functioning correctly, e.g. online forms.
• Run tests to ensure Server Side Scripting or other languages function correctly.
• Checking that legal and regulatory guidelines are being adhered to, e.g. CBN regulation, data protection, and privacy.
• Checking that pages conform to the Bank's Web-Accessibility standard.
• Checking that the website design standard is maintained.

Qualifications

• Degree in IT, Communication, or any relevant fields.
• Prior experience in quality assurance or other related roles. 
• Minimum of three (3) years’ work experience with hands-on experience in quality assurance.
• Exposure to online and application development processes and standards. 

Candidate Profile:

• Our ideal candidate must be knowledgeable about website and online processes, employee lifecycle, and the business. He/she must have strong Business Acumen, Interpersonal, Relationship Management, and Analytical skills. He/she must be involved in developing and executing test plans for new and existing features, troubleshooting and verifying fixes for customer/user support issues, and running performance tests.

Knowledge & Skills Required:

• Extensive experience in quality control preferred
• Proficient in the use of MS Office Suite (Word, Excel, PowerPoint)
• Familiarity with all browsers, online and offline web test tools
• Excellent written, verbal and interpersonal skills
• Excellent problem-solving and critical thinking skills
• Ability to manage competing priorities in a fast-paced environment and maintain a sense of urgency
• Adhere to compliance with internal procedures
• Proactive, enthusiastic, and fastidious learner able to adapt to changes and provide sound decision-making
• Ability to interact professionally with all organizational levels
• Ability to work cross-functionally with product owners, design, and implementation teams to better understand requirements, further investigate problems and accelerate resolutions.
• Keen attention to detail and organisational abilities.
• Team working skills
• Planning and organisation skills
• Quality assurance software testing
• Thorough understanding of web browsers
• Strong knowledge of quality assurance standards and methodologies.
• Excellent communication skills.
• Knowledge of browsers, website functionality, and use of MS tools
• User Interface and User Experience
• Customer Experience
• Analytical approach with good numerical skill and understanding of statistical analysis.
• All products and services of the bank 

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

go to method of application »

Responsibilities

• Participate in the formulation of UBA’s investor relations policies, objectives & initiatives.
• Participate in the bank’s drive to attract more investments from identified target groups.
• Contribute to the development of an active relationship with existing and potential investors and external investment analysis (both buy and sell side).
• Manage reporting calendar, including road shows, meetings, results announcements and conference calls.
• Organize meetings with independent shareholder associations in preparation for annual general meetings (AGM).
• Monitor Nigeria and international press for accuracy of reporting investors relations issues & internal dissemination as appropriate.
• Responsible for ensuring the timely production of quality annual reports and other internal reports (including monthly departmental reports, quarterly board report, company fact sheet etc.).
• Liaise with UBA registrars to ensure needs of retail shareholders are being effectively dealt with.
• Contribute to the development and delivery of investor relations materials to existing and potential investors.
• Act as resource within UBA to help guide effective public disclosure consistent with regulatory and best practice guidelines.
• Assist Head, Strategy & Performance Management in shareholder targeting and analysis.
• Work on influencing sell-side coverage towards ensuring more followers and more publishing from followers.
• Maintain an accurate and updated database of analysts, institutional investors and other contact that are critical to investors relations core function.
• Prepare ad hoc press releases as appropriate.
• Perform other tasks as assigned by Head, Strategy & Performance Management.

Qualifications

• A Bachelor’s Degree in any financial related discipline, preferably also have completed CFA, similar financial markets qualification.
• 8 - 10 years experience.

Candidate's Profile:

• We are looking for a candidate that has good knowledge of financial markets and has completed CFA with a minimum of 8 years experience in investor's relations.

Knowledge & Skills Required:

• Financial markets.
• Accounting & corporate finance.
• Financial institutions regulations.
• Relationship management.
• Public Relations.

Skills Required:

• Leadership skills.
• Organization & coordination skills.
• Negotiation skills
• Accounting knowledge.
• Interpersonal skills.
• Communication (oral & written) especially with external audiences.

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

go to method of application »

Candidate's Profile

• Our ideal candidate must have an impressive understanding of managing customers, monitoring and reporting the performance of deployed products, and business management.
• A team player, a strategic partner, a good listener, and a problem solver.

Job Objective(s)

• To provide timely resolution to both internal & external staff complaints.

Responsibilities

• Handling escalations on delayed responses/unresponsiveness of staff.
• Evaluating root cause of failures, identifying trends, and making recommendations on preventative measures.
• Escalation of issues impacting customer experience.
• Collaborating with resolution teams for closure of customer-related cases.
• Identifying areas of improvement or further efficiency potentials to optimize service recovery processes and customer experience.
• Carrying out triage of outgoing customer contact to ensure this is handled in the most appropriate manner and that customer satisfaction is restored.
• Carrying out day-to-day service recovery including liaising with customers and researching their concerns to resolve dissatisfaction at the earliest opportunity, whilst maintaining positive customer relations.

Qualifications

• Bachelor's Degree in any field.
• Minimum of two (2) years of relevant work experience.

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What you should expect from Us

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

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Candidate's Profile

• Our ideal candidate must have knowledge of auditing in a financial service industry. Must have good investigative skills, analytical skills, pay attention to details, have good communication skills (written & oral).

Job Objective(s)

• To implement the Bank and audit division’s mandate relating to review and assessment of controls over the information systems, safeguard the Bank’s assets, ensure the completeness and accuracy of transaction records; and prevent/detect incidences of related frauds and irregularities.

Responsibilities

• Supervise the review of all digital banking income lines using CAAT tools to ensure that all incomes are received accordingly.
• Review adequacy of existing control to give reasonable assurance that all possible income leakages are blocked.
• Prepare activity report for the Group Head, Internal Audit and any other assigned functions
• Design audit work plan for Preliminary internal control review to determine the strength of the Internal Control
• Assist in the development and revision/update of the annual IT audit strategy and work plan in conjunction with the Head, Corporate Audit and Compliance
• Participate and supervise the process reviews/redesigns as well as systems upgrade/implementation efforts to ensure that appropriate system controls considerations are effectively taken on board and implemented
• Monitor adequacy of security and control built into the bank’s IT architecture
• Ensure periodic Review of actual expense against budgets and resolve expense mis-alignment
• Review the procurement process of e-banking infrastructure to ensure that they are in line with procurement policy of the bank.
• Review and ensure clear roles, responsibilities, segregation of duties and succession planning for the various levels of IT & e-banking staff.

Qualifications

• Minimum of a Bachelor's degree in Computer Science / Engineering / Accounting or any other numerate discipline.
• Relevant professional certification e.g. CISA, ACA, ACCA, CIMA, CISSP and MBA etc will be an added advantage.
• 3  - 5 years of related experience.

Knowledge and Skills Required:

• Banking operations, policies and procedures
• Interpersonal skills and communication skills (written and oral)
• IT proficiency
• Integrity
• Good investigative skills
• Good numerate and analytical skill.
• Structured query language (SQL Navigator)
• Audit command language (ACL)
• Unix operating systems
• Business objects (BO)
• FTP - file transfer protocol
• Microsoft office tools.

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What you should expect from Us

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.