Web Quality Assurance Partner at United Bank for Africa (UBA)

Job Objective(s)

• Responsible for monitoring and driving the effective use of products and services to enable users’ seamless navigation on each of our products and website.

Responsibilities

• Inspect and ensure high quality is maintained throughout all website operations.
• Oversee the consistency of web and online applications through constant check of processes and outputs.
• Verifying fixes for customer/user support issues.
• Ensures documentation for all required tests and activities are attended to.
• Encouraging constant change and improvement in performance and quality.
• Directing objectives to maximize profitability.
• Monitoring performance and writing reports.
• Ensure that user expectations are met on managed web applications and sites.
• Review user business requirements as well as technology functional requirements document.
• Communicates quality metrics and inspection results to appropriate managers including, but not limited to daily, weekly or monthly KPI.
• Checking for broken links.
• Checking for missing content, e.g. images.
• Checking for missing page titles.
• Checking for missing metadata.
• Developing and executing test plans for new and existing features.
• Checking the file sizes of pages to ensure they are not too large.
• Checking for browser compatibility.
• Checking that applications are functioning correctly, e.g. online forms.
• Run tests to ensure Server Side Scripting or other languages function correctly.
• Checking that legal and regulatory guidelines are being adhered to, e.g. CBN regulation, data protection, and privacy.
• Checking that pages conform to the Bank's Web-Accessibility standard.
• Checking that the website design standard is maintained.

Qualifications

• Degree in IT, Communication, or any relevant fields.
• Prior experience in quality assurance or other related roles. 
• Minimum of three (3) years’ work experience with hands-on experience in quality assurance.
• Exposure to online and application development processes and standards. 

Candidate Profile:

• Our ideal candidate must be knowledgeable about website and online processes, employee lifecycle, and the business. He/she must have strong Business Acumen, Interpersonal, Relationship Management, and Analytical skills. He/she must be involved in developing and executing test plans for new and existing features, troubleshooting and verifying fixes for customer/user support issues, and running performance tests.

Knowledge & Skills Required:

• Extensive experience in quality control preferred
• Proficient in the use of MS Office Suite (Word, Excel, PowerPoint)
• Familiarity with all browsers, online and offline web test tools
• Excellent written, verbal and interpersonal skills
• Excellent problem-solving and critical thinking skills
• Ability to manage competing priorities in a fast-paced environment and maintain a sense of urgency
• Adhere to compliance with internal procedures
• Proactive, enthusiastic, and fastidious learner able to adapt to changes and provide sound decision-making
• Ability to interact professionally with all organizational levels
• Ability to work cross-functionally with product owners, design, and implementation teams to better understand requirements, further investigate problems and accelerate resolutions.
• Keen attention to detail and organisational abilities.
• Team working skills
• Planning and organisation skills
• Quality assurance software testing
• Thorough understanding of web browsers
• Strong knowledge of quality assurance standards and methodologies.
• Excellent communication skills.
• Knowledge of browsers, website functionality, and use of MS tools
• User Interface and User Experience
• Customer Experience
• Analytical approach with good numerical skill and understanding of statistical analysis.
• All products and services of the bank 

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.