Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
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As a KYC Support Officer, you will be working with the leadership of the organization to ensure the company merchants are compliant with regulatory KYC requirements and protect the company from being involved with individuals or entities associated with financial crime.
Responsibilities
- Review and risk assessment of new client relationships
- Performing due diligence, requesting KYC information and documentation and writing a client risk
- Assessment for recommendation to Management;
- Plan and track client periodic reviews;
- Periodic review of client relationships and update Client Risk Assessments;
- Conduct incident- and event-driven client review;
- Collaborate with the Data & Documents Team
- Communicate effectively with internal and external parties to obtain documentation;
- Supply administration support where required in the completion of KYC reporting activities
Requirements
- A bachelor’s degree in a related field.
- Experience and knowledge of customer onboarding and corporate/SME/business account opening requirements, particularly in the correspondent banking space.
- Minimum 3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
- Client service experience or front office experience.
- Compliance knowledge is an added advantage.
- Attention to detail.
What We Can Offer You
- Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation: You’ll receive an attractive salary, pension, health insurance, an annual bonus, plus other benefits.
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Reports To: SVP, Onboarding & Retention
Key Responsibilities
- End-to-End Operations Ownership
- Lead, scale, and refine the operational processes for new account openings (L1 and L2) for individuals and businesses.
- Design and manage KYC upgrade flows—from basic identity checks to full business-registration & KYB.
- Oversee proof-of-address verification programs, including document review and in-person visits where required.
- Own ongoing monitoring and re-verification (e.g., nature-of-business checks, periodic refreshes).
- SLA & Performance Management
- Define, monitor, and report on key operational KPIs (e.g., onboarding completion rate, TAT percentiles, verification success rates, SLA adherence).
- Establish playbooks and escalation protocols to rapidly detect and remedy bottlenecks or compliance exceptions.
- Implement continuous-improvement practices (A/B testing, root-cause analysis, feedback loops) to drive efficiency and quality.
- Resource Planning & Team Leadership
- Build and lead a cross-functional team of field agents, process analysts, and operational specialists.
- Forecast capacity needs (headcount, tools, budgets) to meet projected account volumes while maintaining high service levels.
- Recruit, train, and mentor operations staff, ensuring deep expertise in KYC, KYB, and field verification best practices.
- Process & Technology Enablement
- Collaborate with Product and Engineering to develop or enhance digital onboarding and verification tools (e.g., OCR, facial match, automated name/DOB checks, USSD flows).
- Own rollout of field-operations tooling (e.g., mobile apps for agents, audit dashboards).
- Drive integration with 3rd-party identity and address-verification partners (NIMC, BVN, Corporate Affairs Commission).
- Cross-Functional Collaboration
- Liaise with Sales & Partnership teams to align onboarding capacity with customer acquisition targets.
- Partner with Compliance, Risk, and Legal to ensure all processes meet regulatory standards and internal policies.
- Work with Customer Success and Support to triage and resolve escalated onboarding/KYC issues.
- Governance & Compliance
- Maintain robust audit trails and documentation for all verification activities.
- Lead periodic internal and external audits, ensuring readiness for regulatory examinations.
- Stay abreast of evolving KYC/KYB regulations and best practices; proactively update policies and procedures.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Finance, Operations Management, or related field; MBA or advanced degree a plus.
- 8+ years of operations leadership experience in financial services, fintech, or banking, with a minimum of 3 years owning KYC/KYB or onboarding operations at scale.
- Proven track record managing both digital and field-based verification teams.
- Deep understanding of Nigerian identity systems (BVN, NIN), Corporate Affairs Commission processes, and relevant regulatory frameworks.
- Demonstrated success meeting aggressive SLA, quality, and compliance targets in a high-growth environment.
Core Skills & Competencies
- Operational Excellence: Strong process-mapping, workflow optimization, and continuous improvement mindset.
- Analytical Rigor: Expert in data-driven decision making; comfortable building and interpreting dashboards and operational metrics.
- Leadership & People Management: Proven ability to recruit, inspire, and develop high-performing operations teams.
- Cross-Functional Collaboration: Skilled at influencing stakeholders across product, engineering, risk, compliance, and sales.
- Technology Savvy: Experience with digital onboarding platforms, identity-verification APIs, CRM systems, and field-agent tooling.
- Communication: Excellent verbal and written communication skills, with the ability to translate complex processes into clear playbooks and training materials.
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As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due. As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities. Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.
Job Responsibilities
- Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
- Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
- Review and approve (or decline) loan requests by thoroughly analyzing all the data available
- Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
- Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
- Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
- Perform all other credit related functions as may be assigned by a supervisor
Qualifications
- A minimum of an OND in any business related discipline
- A minimum of 2 years experience in a sales role for credit products in a financial institution
- Demonstrable knowledge of credit risk analysis
- A good knowledge of financial analysis is an added advantage
- Must be resident in Maiduguri MMC, Jere, Konduga, Dikwa, Biu, Bayo, Kwaya-kusar, Shani and Hawul
go to method of application »
As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due. As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities. Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.
Job Responsibilities
- Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
- Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
- Review and approve (or decline) loan requests by thoroughly analyzing all the data available
- Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
- Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
- Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
- Perform all other credit related functions as may be assigned by a supervisor
Qualifications
- A minimum of an OND in any business related discipline
- A minimum of 2 years experience in a sales role for credit products in a financial institution
- Demonstrable knowledge of credit risk analysis
- A good knowledge of financial analysis is an added advantage
- Must be resident in Maiduguri MMC, Jere, Konduga, Dikwa, Biu, Bayo, Kwaya-kusar, Shani and Hawul
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At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses.
Job Summary
The Packaging Officer is responsible for ensuring all refurbished terminals that pass quality assurance (QA) are properly packaged, labelled, and logged before being sent to inventory for distribution. The role is central to maintaining product quality and presentation standards, while also ensuring packaging workflow compliance.
Key Responsibilities
- Terminal Packaging
- Receive QA-approved refurbished terminals and ensure they meet packaging criteria.
- Verify packaging checklist: charger, cable, frosted bag, serial label, and packaging carton.
- Ensure only terminals with valid QA approval are packaged.
- Ensure all OK terminals are powered and checked before packaging
- Terminal Logging & Reporting
- Log every packaged terminal in the system with packaging details.
- Track daily and weekly packaging performance against targets.
- Initiate push and collection of terminals to or from inventory officers.
- Inventory Coordination
- Maintain an accurate record of packaged and unpackaged terminals.
- Report discrepancies or damaged items immediately.
- Quality Control & Compliance
- Reject terminals that are damaged or do not meet packaging standards.
- Provide valid rejection reasons, and return terminals to inventory for re-evaluation.
- Follow and enforce SOPs for packaging and materials usage.
- Process Improvement
- Collaborate with repair and QA teams to identify issues in processes.
- Suggest improvements to packaging workflow or material usage.
Key Metrics
- Daily/weekly packaging output
- Return rate of packaged terminals
- Compliance with packaging checklist
- Inventory accuracy
Requirements
Education & Experience:
- OND / HND / Bachelor’s degree in a relevant field is an advantage.
- Prior experience in electronics handling, warehouse packaging, or operations support preferred.
Skills & Competencies:
- Attention to detail and process discipline
- Familiarity with inventory or device tracking systems
- Ability to follow structured workflows
- Good written and verbal communication
- Physical stamina for handling and packaging devices
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What you’ll get to do
- Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
- Cross selling of bank products and services.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Create marketing strategies to achieve sales targets.
- Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
- Manages and maintains current business relationships
- Conducting market research to identify selling possibilities and evaluate customer needs
- Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
- Implement best practices to meet customers’ needs and requirements.
- Prepare and deliver appropriate presentations on products and services
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Understand customer financial needs and objectives.
- Recommend appropriate financial product or service to the customer.
To succeed in this role, we think you should have
- Minimum 1-2 years in-depth sales experience, preferably in the banking sector.
- Strong understanding of the local financial services industry
- Strong business acumen and analytical thought process.
- Ability to execute goals independently with little or no supervision.
- Excellent communication skills.
- Tertiary education from a recognised institution.
- Location- Nasarawa, Nigeria.
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We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.
What you’ll get to do
- Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
- Cross selling of bank products and services.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Create marketing strategies to achieve sales targets.
- Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
- Manages and maintains current business relationships
- Conducting market research to identify selling possibilities and evaluate customer needs
- Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
- Implement best practices to meet customers’ needs and requirements.
- Prepare and deliver appropriate presentations on products and services
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Understand customer financial needs and objectives.
- Recommend appropriate financial product or service to the customer.
To succeed in this role, we think you should have
- Minimum 4-5 years in-depth sales experience, preferably in the banking, fintech or similar industries.
- Strong understanding of the local financial services industry
- Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
- Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
- Strong business acumen and analytical thought process.
- Ability to execute goals independently with little or no supervision.
- Excellent communication skills.
- Tertiary education from a recognised institution.
Method of Application
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