Latest Jobs at IpNX Nigeria Limited

About the Role: 

• We’re looking for a **strategic Account Manager** to drive business growth and client relationships on Lagos Island. You’ll be the key link between our company and high-value clients, developing tailored solutions to expand our market share. If you’re a **relationship builder with a knack for sales strategy**, this role is for you! 

Key Responsibilities: 

• Develop and maintain long-term relationships** with key clients to drive organic growth. 
• Create and execute account strategies** to increase share of wallet and win new business. 
• Analyze market trends and competitor activity** to identify opportunities and threats. 
• Collaborate with cross-functional teams** (Marketing, Customer Care, Technical) to ensure seamless service delivery. 
• Prepare pricing documentation, proposals, and reports** for management and clients. 
• Lead new business pitches** and oversee client onboarding processes. 
• Achieve revenue targets** by driving upsell/cross-sell opportunities within assigned accounts. 

Job Requirements: 

• Bachelor’s degree** in Sales, Business Management, Marketing, or related field (2:2/Upper Credit). 
• 5+ years of key account management experience**, preferably in B2B environments. 
• Proven track record** in business development, client retention, and revenue growth. 
• Strong commercial acumen** with expertise in pipeline management and sales methodologies. 
• Excellent communication, negotiation, and presentation skills**. 
• Analytical mindset** with proficiency in Excel, PowerPoint, and CRM tools. 

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About the Role: 

• We’re seeking a highly skilled Service Fulfillment & Support Engineer to enhance customer SLAs by minimizing downtime and ensuring seamless service delivery. If you excel in incident management, network implementation, and preventive maintenance, this role is for you! 

Key Responsibilities: 

• Restore service failures within 4 hours for corporate clients and 24 hours for retail clients. 
• Implement and integrate new projects, ensuring timely delivery and adherence to project plans. 
• Conduct preventive maintenance on network nodes/segments to prevent future issues. 
• Provide backend support for integrating new customers and upgrading existing links. 
• Manage inventory to ensure no stock-outs of tools and materials for network support. 
• Prepare technical documentation for presales engagements and bid documents. 
• Deliver weekly support status reports and maintain clear communication via the OTRS Application. 

Job Requirements:

• Proven experience in incident management, network implementation, and preventive maintenance. 
• Technical expertise in fiber & microwave radio platforms (GPS, compasses, link budget software). 
• Strong knowledge of FTTH implementation, troubleshooting, and IP network design. 
• Ability to work with cross-functional teams, vendors, and partners to deliver high-quality network performance. 
• Excellent problem-solving skills and a proactive approach to reducing MTTR (Mean Time to Repair). 

Bonus Skills (Added Advantage):

• Experience with network equipment (routers, switches, servers) and network operating systems. 
• Project management skills, including drafting and adhering to Project Implementation Plans (PIP).