Jobs at Vixa Pharmacy

Job Overview

• We are seeking a highly organized and detail-oriented individual to join our team as an Administrative Store Officer.
• The successful candidate will play a crucial role in managing the administrative and logistical aspects of our factory production company's store.
• This position requires a proactive approach to store operations, effective communication skills, and the ability to maintain accurate records.

Responsibilities
Inventory Management:

• Monitor and maintain accurate inventory levels of raw materials, finished goods, and other store items.
• Conduct regular stock checks, identify discrepancies, and reconcile inventory records.

Order Processing:

• Process purchase requisitions and ensure timely and accurate procurement of materials.
• Coordinate with suppliers to track order status, delivery schedules, and resolve any supply issues.

Documentation and Record Keeping:

• Maintain detailed records of all incoming and outgoing materials.
• Prepare and update documentation, including invoices, delivery notes, and stock reports.

Space Management:

• Organize and optimize storage space to ensure efficient space utilization.
• Implement effective shelving and storage systems to facilitate easy access to materials.

Coordination with Other Departments:

• Collaborate with production, procurement, and finance departments to ensure seamless operations.
• Communicate with relevant stakeholders to understand material requirements and forecast needs.

Quality Control:

• Participate in quality control processes to ensure received materials meet specified standards.
• Report and address any quality issues promptly.

Security and Safety:

• Implement security measures to safeguard stored materials.
• Adhere to safety guidelines and ensure compliance with company policies.

Qualifications

• Bachelor's degree in Business Administration, Logistics, or a related field is preferred.
• Proven experience as a Store Officer or similar role in a manufacturing environment.
• Strong knowledge of inventory management principles and practices.
• Proficient in using computerized inventory management systems.
• Excellent organizational and multitasking abilities.
• Effective communication skills and the ability to work collaboratively.

Additional Requirements:

• Attention to detail and accuracy.
• Ability to work independently and prioritize tasks.
• Problem-solving skills and a proactive approach to challenges.
• Familiarity with relevant safety and security procedures.

go to method of application »

Description

• As a Customer Care Officer, you will be the primary point of contact for our customers, providing exceptional service and support to ensure a positive experience and foster customer satisfaction and loyalty.
• Your role involves addressing inquiries, resolving issues, and proactively engaging with customers to enhance their overall interaction with our products or services.

Key Responsibilities
Customer Support:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.
• Listen attentively to customer concerns, assess their needs, and provide accurate and helpful information or assistance.
• Resolve customer issues or complaints efficiently and effectively, escalating complex issues to appropriate departments or supervisors as needed.

Product Knowledge and Education:

• Develop a deep understanding of our products or services to provide knowledgeable support and guidance to customers.
• Educate customers on product features, usage, and troubleshooting techniques to enhance their experience and maximize product satisfaction.
• Provide product demonstrations or tutorials to assist customers in utilizing our offerings effectively.

Relationship Building:

• Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in every interaction.
• Proactively engage with customers to gather feedback, address concerns, and identify opportunities to exceed expectations.
• Follow up with customers to ensure that their issues have been resolved satisfactorily and inquire about their overall satisfaction with our products or services.

Process Improvement:

• Identify recurring customer issues or pain points and collaborate with internal teams to develop solutions and improve processes.
• Contribute to the development of knowledge bases, FAQs, or self-service resources to empower customers to find answers independently.
• Share customer feedback and insights with relevant stakeholders to drive continuous improvement and innovation in our products, services, and customer support practices.

Quality Assurance:

• Maintain high standards of service quality and adherence to established service level agreements (SLAs) and performance metrics.
• Conduct quality assessments of customer interactions to ensure consistency, accuracy, and compliance with company policies and procedures.
• Provide feedback and coaching to team members to help them improve their customer service skills and performance.

Qualifications

• Bachelor's Degree in Business Administration, Communications, Hospitality, or related field preferred.
• Proven experience (2 years) in customer service, preferably in a customer-facing role or call center environment.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly, concisely, and professionally.
• Strong interpersonal skills and the ability to build rapport and connect with customers from diverse backgrounds.
• Problem-solving abilities and the capacity to remain calm and composed under pressure.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Flexibility to work in a dynamic and fast-paced environment, including evenings, weekends, or holidays as needed.
• Commitment to delivering exceptional customer service and a passion for helping others.

go to method of application »

Summary

• The ideal candidate will be responsible for ensuring full tax compliance, managing end-to-end tax filings, supporting financial reporting and tax accounting processes, advising on transaction-related tax matters, and proactively mitigating tax risks.

Responsibilities

• Prepare and file corporate and individual tax returns.
• Assist clients with tax planning and advisory services.
• Ensure compliance with relevant tax laws and regulations.
• Handle tax audits, objections, and correspondences with tax authorities.
• Provide guidance on VAT, PAYE, withholding tax, and other statutory obligations.

Requirements

• Bachelor’s Degree in Accounting, Finance, Economics, or related fields
• Experience in audit and tax within a consulting firm. Professional certification (ICAN, ACCA, ACA, CPA) or in progress is highly preferred.
• Sound knowledge of Nigerian tax laws and FIRS regulations.
• Proficiency in corporate tax, VAT, and transfer pricing compliance.
• Strong knowledge of accounting standards and tax regulations.
• Proficiency in accounting software and Microsoft Office Suite (especially Excel).
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• High level of integrity and professionalism.