Jobs at Vitel Wireless Limited

Job Brief:

• We are looking for an experienced Senior Technical Customer Service Representative to handle complex customer issues, provide advanced technical support, and supervise junior technical CSRs. The role requires strong technical skills, leadership ability, and a customer-first mindset.

Key Responsibilities:

• Resolve escalated technical issues via phone, email, or chat.
• Supervise and support junior Technical CSRs.
• Provide guidance and training to improve team performance.
• Collaborate with internal teams for issue resolution and feedback.
• Document recurring issues to support continuous improvement.

Requirements:

• 5 years in technical customer support.
• Strong troubleshooting and communication skills.
• Experience leading or mentoring a support team.
• Knowledge of relevant systems/tools (e.g., CRM, telecom software).

Preferred:

• Telecommunications/related experience.
• Relevant technical certifications (e.g., CompTIA, Cisco)

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Job Brief:

• We are seeking a results-driven Business Development Executive to drive marketing-led growth within the telecommunications sector. This role focuses on identifying new business opportunities, building strategic partnerships, and executing marketing initiatives to increase brand visibility and customer acquisition.

Key Responsibilities:

• Identify and pursue new business opportunities through marketing campaigns and outreach.
• Develop and execute marketing strategies to support sales goals.
• Build and maintain relationships with potential clients and partners.
• Conduct market research and competitor analysis.
• Collaborate with sales and product teams to align messaging and offers.

Requirements:

• 3–5 years experience in business development or marketing, preferably in telecom.
• Strong understanding of telecom products and market trends.
• Excellent communication, negotiation, and presentation skills.
• Proven ability to drive campaigns that convert to revenue.