Jobs at Viamo

As a QA Engineer at Viamo, you will be taking part in building, scaling, and maintaining a leading mobile engagement solution and experience that processes 4 million interactions a day serving communities and organizations across 30 countries. You will also champion a quality-enhanced, reliable, predictable, and satisfying experience with Viamo’s engagement products to enable users to maximize impact.

Reporting to the QA Manager, you will be responsible for designing and developing exploratory tests to ensure high-quality and reliable feature releases while supporting your team to grow through knowledge sharing and mentorship.

Key Responsibilities

• Deliver exciting products - work on a product crew of technical product managers, engineers, designers, and other stakeholders to deliver new product features, enhancements, and fixes at high quality.
• Contribute to feature development - provide perspectives and review feature specifications to develop high-quality tests for product deliverables. You are also able to empathize with user needs and think like a user.
• Deliver reliably at the quality - plan, design, and execute comprehensive and well-structured tests from product requirements.
• Contribute to testing practices - participate and take ownership of the design, development, and maintenance of our testing frameworks and services. Coordinate and take ownership of testing activities toward delivering high-quality and reliable releases.
• Automated testing leader - champion best practices with increasing adoption of automated testing and relevant testing tools. Contribute and support your team’s expertise in automated test architecture, performance, scalability, and maintainability.
• Build expertise - become a leader and power user of a versatile mobile engagement product using the knowledge to provide support, and training and to develop solid test coverage.
• Power up our QA Chapter - lead, develop, and contribute to operational objectives and initiatives for QA including delegating tasks, providing guidance to direct reports and taking accountability for results, and celebrating successes.
• Team builder - support your team’s growth through knowledge sharing, teamwork, and fun!

Requirements

• Relevant experience - you have 3+ years of experience as a software tester on the established product(s) and can bring your years of experience to our teams.
• Experience with relevant technologies: Selenium test automation, Android Studio, Test Case Management tools, PHP, MySQL, Linux, Git, CI/CD (Jenkins), and API Testing tools.
• Experienced Tester - You approach testing showing creativity and initiative. You have experience performing full integration, end-to-end, and user acceptance testing through manual and automated testing with modern testing tools for web and mobile applications.
• Proactive and continuous communication - you collaborate with others and keep everyone in the loop along the way with excellent written and verbal communication skills.
• Problem-solving - you enjoy problem-solving with your team and can contribute to suggestions and constructive evaluation of other ideas.
• Team player - you have experience collaborating and supporting peers with measurable success. Experience leading or managing a software development/product team is an added advantage but not required.
• Been around - You understand software development paradigms, agile and scrum, and have experience with project management tooling.

Preferred skills and experience

• Knowledge and use of test automation frameworks
• Experience working in the Agile development process
• Knowledge with hands-on experience writing SQL queries
• Experience working within a diverse team of colleagues from different teams from multiple countries, and cultures and can work remotely.

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Key Responsibilities

Gender-focused responsibilities for the Gates Investment

• By analysis of the Platform and supporting qualitative field research, with a gender lens, review and study the contexts in which we are operating, the unique obstacles and barriers for women and girls to digital connectivity and suggest ways in which the Platform could better reach, serve, and engage with women and girls so that their engagements on the Platform are meaningful and could lead to real life outcomes for women and girls.
• Develop a research-driven gender strategy that identifies women’s and girls' needs and barriers for activation and behavior change, enablers to digital connectivity and participation on the Platform throughout the stages from becoming aware of the Platform to becoming an avid user
• Suggest quantitative data exploration related to understanding the behavior of women and girls on the Platform and help interpret the data applying the gender expertise
• Support research partners within the project to develop indicators for measuring outcomes to women’s and girl’s lives as a result of meaningful engagement with the Platform and support this research
• Propose UX and content improvements to support meaningful engagement of the Platform by women and girls.

General Responsibilities

• Collaborate with UX researchers on multi-country research activities
• Help design and execute research plans, and create the guides & tools necessary for the researcher activities
• Independently plan and conduct qualitative mixed-methods research activities in regards to the Platform, e.g. travel to meet users, run co-design workshops, conduct user research and usability tests
• Ensure all qualitative research is tagged & analyzed in Dovetail, Viamo’s Research Repository
• Synthesize research findings and create high quality, relevant, revealing, and inspiring artifacts (personas, journey maps, presentations, written reports, etc.)
• Translate user insights into actions and recommendations to help shape directions of our Platform
• Communicate research insights and artifacts to a diverse audience and represent the Platform user perspective based on research findings
• Facilitate workshops to brainstorm ideas & design solutions based on the research findings
• Train & support in-country Viamo staff that have little UX research experience to help conduct research

Team and Reporting Structure

• Reports to Reports to Head of UX Research

Profile

Required

• At least 4+ years of experience as a UX researcher in an applied research setting applying various user experience research methods and techniques (e.g. usability studies, field research)
• Relevant experience in conducting research, developing strategies demonstrating analytical ability, analyzing qualitative data and preparing sets of recommendations
• Experience in qualitative and quantitative gender related research and analysis, including extensive experience in dealing with gender equality issues
• Knowledge of current thinking and development in the field of gender equality, women’s empowerment and digital connectivity
• Experience in UX research of a mobile IVR-based Platform
• Experience in synthesizing and sharing research findings
• Knowledge of effective advocacy and communication techniques for advancing gender equality (achieving buy-in and ownership)
• Business fluency in English if based in Nigeria or Uganda or French if based in Mali and of at command of least one local language
• Experience living and working in Africa, preferably in Nigeria, Mali and Uganda

Desirable

• Experience with Dovetail or similar research repositories
• Master's degree in Anthropology, Human Factors, Psychology, HCI/Computer Science, a related field, or equivalent practical experience
• Experience building the capacity of others to conduct UX research
• Ability to speak several local languages and French.