Jobs at United Nigeria Airlines

Job Summary

• The Office Assistant shall provide support to managers and employees, assisting in daily office needs and managing the company’s general administrative activities which include making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems.
• Cleaning the office and its environment, keeping the office neat and tidy. 

Duties / Responsibilities

• Handles visitors – receives and directs visitors and clients
• Handles general clerical duties including photocopying, faxing and mailing
• Archives/Files – maintains electronic and hard copy filing system
• Retrieves documents from the filing system
• Handles requests for information and data in conjunction with the HR Officer
• Resolves administrative problems and inquiries
• Prepares written responses to routine inquiries
• Prepares documents including correspondence, reports, drafts, memos and emails
• Schedules and coordinates meetings, appointments and travel arrangements for managers or supervisors
• Prepares agendas for meetings and other meeting schedules
• Records, compiles, transcribes and distributes minutes of meetings
• Opens, sorts and distributes incoming correspondence
• Maintains office supply inventories
• Coordinates the maintenance of office equipment
• Coordinates and maintains records for staff, telephones, parking and petty cash

Experience & Qualifications

• Good SSCE certificate, OND (any discipline), and previous experience as a Secretary or Office Assistant is an added advantage.
• Must be able to work late hours and odd times.
• Must be able to multitask  
• Preferably under the age of 30 years with a minimum of 1 year work experience

Required Skills / Abilities:

• Excellent knowledge of Computer and Internet savvy
• Excellent Communication skills both written and verbal
• Good interpersonal skills and customer service-oriented Knowledge of operation of standard office equipment.
• Knowledge of clerical and administrative procedures and systems such as filing and record-keeping
• Strong organizational skills including planning and prioritizing
• Good information gathering and monitoring
• Strong problem assessment and problem-solving skills
• Good knowledge of principles and practices of basic office management
• Ability to work under pressure without showing signs of distress Able to pay attention to details.

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Job Summary

• The Driver shall be responsible for driving staff on official assignments and delivering packages to clients in a timely manner, working on nights and weekends and ensuring that vehicles are always ready for use, among other duties.
• The Driver will be in charge of driving, maintenance, cleanliness and safety of the office vehicle & will be assigned the responsibility of exercising efficient and effective handling of the office vehicle.

Duties / Responsiblities

• Transporting Staff and goods on official assignments, especially around the airports and environs. hotels and vice versa.
• Carrying out vehicle maintenance checks.
• Maintaining high personal hygiene including wearing well maintained official uniform Delivering messages and packages in a timely manner.
• Picking up staff, office purchases or other administrative needs.
• Utilizing navigation apps to find the most optimal route.
• Interacting with staff and the public in a professional conduct.
• Working at odd times and on weekends.
• Maintaining an organized travel schedule.
• Ensuring that vehicles have sufficient fuel and are always ready for use.
• Arranging for vehicle repairs when necessary.
• Updating monthly vehicle log book and other records.
• Driving a variety of vehicles, including cars, buses and trucks when necessary
• Any other duties as may be assigned by the Station Manager from time to time.

Experience & Qualification

• Relevant educational qualifications are WAEC, SSCE, GCE, OND, NCE etc.
• Must have a valid driver’s license
• Not less than one (1) year driving experience

Physical Qualification:

• May be required to work late hours
• Must be physically fit and agile
• Must be able to lift up to 15 pounds at times.

Required Skills / Abilities:

• Must have extensive knowledge of the operating local area
• Must be physically fit to be able to lift objects
• Excellent organizational and time management skills
• Must have knowledge of dangerous goods and how to handle them
• Must have excellent interpersonal skills
• Must have a high sense of punctuality
• Must be a good team player Good verbal communication
• Must be proficient in the use of GPS devices.

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Job Summary

• The Customer service/ticketing agent provides all necessary help and support to passengers as required, which may include check in, baggage processing, reservations and ticketing, boarding of flights, provide special passenger assistance, handle customer complaints and other duties as assigned.

Supervisory Responsibilities

• Assists in the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles customer enquiries and complaints in accordance with company policy.
• Performs other related duties as assigned.

Duties / Responsibilities

• Assisting customers through all procedures related to arrivals & departures by completing the following activities:
• Making reservations across the counter.
• Selling of tickets & excess baggage allowance.
• Checking in customers by maintaining a high level of check-in procedures by always being professional, courteous and smiling.
• Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
• Responding to all customer queries over the phone.
• Ensuring that all customers are onboard for a smooth and on-time departure.
• On arrival into a destination, to assist with any arrival issues that may arise including: Damaged or missing baggage complaints. Completing all necessary reports where this is the case.
• Comply to United Nigeria Standard Operating Procedures (SOPs)
• Maintain the highest standards of safety and security at all times
• Other responsibilities assigned by management that pertain to overall customer experience whilst on the ground.

Experience & Qualification

• Minimum of HND or Bachelor’s degree
• At least three years related experience required.
• Current customer service or customer relation management certification preferred.

Physical Qualification:

• Prolonged periods of standing, sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 

Required Skills / Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

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Job Summary

• The Station Manager is to ensure on-time performance of all domestic, Regional and international flights, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airlines with safety, security and on-time departure being top priority.

Duties / Responsibilities

• Oversees all aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.
• Assumes direct responsibility for his Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Dispatcher, Ramp Agent, Driver, and Catering Officer) Checkin Agent and Baggage Handlers etc)
• Directs all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
• Develop schedules ensuring cost compliance and allocating needed resources
• Ensures customer service representatives are fully trained and knowledgeable and provide superior customer service.
• Ensures compliance with all UNA Ground Operation Manuals, Load Manuals, Station Manuals and other documents relevant to the management of the station.
• Ensures compliance with International, Federal, State and Local Aviation Regulations
• Identifies and manages station problems, investigates and provides recommendations for operational efficiency for Management
• Makes yearly plans and budgets for the station. Negotiates and manages airport-specific contracts, and quotations and follows up service compliance in accordance with the existing contracts.
• Initiates service recovery efforts in the event of operations irregularities in cooperation with Operational Dispatch.
• Verifies and approves all station-related invoices and reports any mistakes accordingly.
• Involves in station staff recruitment, initiatives disciplinary hearings, training, development and motivational exercises for station staff
• Provides leadership and guidance to the ground handling agents and UNA staff
• Represents UNA at all Airport related functions, and meetings and liaises with the airport authority and governmental offices.
• Ensures company brand and values compliance
• Ensures weekly meetings with the station team
• Ensures team in the station
• Complete quarterly and annual appraisal and staff assessment and make recommendations and submit to the HR Dept.
• Maintain excellent relationships with Aviation Authorities-NCAA, FAAN, NAMA and NIMET and others-bankers, hotels, car hires etc
• submit to FAAN, NAMA, and NCAA all relevant official documents required by regulation.
• Performs any other duties that may be assigned by management from time to time.  

Experience & Qualifications

• HND / B.Sc in any discipline
• A higher degree will be an added advantage.
• Must be able to work late hours and multi-task.
• A minimum of three to four (3-4) years experience in this role or related capacity.  
• Must be comfortable working under extreme pressure
• Must be smart enough to make critical decisions within the very short time limit.

Required Skills / Abilities:

• Strong customer service skills
• Knowledge of Nig.CARs
• Knowledge of Ground Handling Operations will be of advantage, especially dangerous goods, IATA etc.
• Ability to develop working partnerships with all departments and other airlines at the airport
• Analytical and forward-looking
• Technical expertise – mastery of job-related knowledge, skills and abilities
• Adaptability
• Persuasive
• Team player
• Anticipation and prioritization abilities
• Must be very meticulous with eyes for details.
• Must have Leadership and motivational skills
• Directing and developing staff
• Relationship-building skills
• Interpersonal skills.