Jobs at the Concept Group

Job Summary

• This position is ideal for an intelligent, process-oriented leader who is passionate about driving operational efficiency and leading a high-performance Telesales team.
• You do not need to have experience in the financial services sector but must have a proven track record of optimizing sales processes, recruiting high-caliber sales talent, and meeting ambitious revenue goals.
• The Head, Telesales will create and execute high-impact strategies and bring a fresh, analytical perspective to scaling performance.
• They will also lead the development of the telesales team, setting the foundation for exceeding department targets.

Duties & Responsibilities 
Leadership & Team Management:

• Lead and mentor the Telesales team to achieve peak performance and meet sales targets.
• Develop a high-performing team by recruiting top talent and providing ongoing coaching and professional development.
• Foster a culture of accountability, continuous improvement, and motivation to create a dynamic and successful
• sales environment.
• Track and analyze team performance metrics, identifying areas for improvement and implementing corrective actions.

Sales Strategy & Execution:

• Design and implement data-driven sales strategies to drive growth and enhance the efficiency of the Telesales operation.
• Analyze market trends to identify new sales opportunities and adjust strategies accordingly.
• Optimize the Telesales process through automation and analytics to ensure streamlined operations and maximized results.
• Set and monitor sales goals, focusing on key performance metrics like conversion rates, customer acquisition cost (CAC), and customer lifetime value (CLTV).

Recruitment & Talent Development:

• Take ownership of recruiting a talented and motivated sales team that can exceed department targets.
• Collaborate with HR to recruit high-potential individuals and integrate them into the team.
• Continuously enhance the skills and capabilities of team members through personalized coaching and structured training programs.

Customer Relationship Management:

• Build and maintain strong customer relationships, ensuring their needs are met and satisfaction remains high.
• Develop initiatives to foster customer retention and increase overall lifetime value.
• Resolve customer complaints promptly and ensure that any issues are handled efficiently.

Process Optimization & Reporting:

• Use data analytics to refine Telesales processes, identifying inefficiencies and implementing optimizations.
• Provide regular, actionable insights and reports on Telesales performance, highlighting key areas for growth.
• Drive innovation in the sales process, leveraging technology and best practices to improve operational outcomes.

Compliance & Risk Management:

• Ensure that all Telesales activities comply with industry regulations and company policies.
• Identify and manage risks associated with Telesales activities, ensuring all sales processes are ethical and aligned with company standards.

Budget Management:

• Develop and manage the team’s budget, ensuring plans are executed within budget and deadlines.
• Coordinate with external consultants, agencies, and vendors where necessary to achieve goals within the allocated budget.
• Any other task as assigned by the line manager.

Qualifications / Requirements

• Bachelor’s degree in business administration, marketing, or a related field (MBA preferred).
• 5 - 7 years of experience leading telesales teams, with a proven ability to scale and optimize sales
• processes.
• Strong leadership skills with demonstrated experience in recruiting and developing top talent.
• Strategic thinker with experience in designing and implementing data-driven sales strategies that optimize performance.
• Excellent communication, interpersonal, and negotiation skills, capable of engaging and leading diverse teams.
• Adept at using CRM and sales automation tools to enhance efficiency and track performance.
• Ability to quickly learn and adapt to the financial services industry and the company’s product offerings.

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Job Summary

• The Senior Channel & Partnership Manager plays a critical role in driving the strategic vision of the company’s digital channels by managing third-party service providers, ensuring operational efficiency, and optimizing these channels for business growth.
• This role requires a proactive leader who can manage vendor relationships, oversee digital channel performance, and ensure the seamless integration of digital platforms into the company's ecosystem.
• Reporting directly to the Head of Business Operations, the Channel & Partnership Manager will also collaborate with various internal teams to ensure alignment with business objectives and regulatory requirements.

Job Scope

• The Senior Channel & Partnership Manager will be responsible for overseeing and optimizing the company’s digital channels, ensuring the smooth integration and operation of third-party services tied to key platforms such as the Wealth Management Portal, Credit Portal, USSD, and other digital sales channels.
• This role involves managing relationships with internal and external stakeholders, including vendors and cross-functional teams, to ensure the success of the company's digital offerings.
• The manager will also ensure regulatory compliance and work closely with product and business teams to maximize the efficiency and growth of digital channels.

Duties & Responsibilities 
Channel Management:

• Oversee the performance of the company’s digital channels (Wealth Management Portal, Credit Portal, USSD, etc.) and ensure they are fully optimized for business growth and operational efficiency.
• Continuously evaluate the performance of these channels and provide recommendations for improvements.
• Ensure seamless integration and operation of third-party services with the company’s platforms.

Partnership & Collaboration:

• Build and maintain strong relationships with both internal teams (Product, IT, Business Operations) and external vendors to ensure smooth channel operations.
• Act as a liaison between the company and third-party vendors, ensuring that SLAs (Service Level Agreements) are met.

Vendor Relationship Management:

• Manage relationships with third-party vendors and outsourced software/application providers.
• Ensure timely updates, integrations, and issue resolution with vendors to ensure smooth operations of digital channels.
• Negotiate contracts and agreements with third-party service providers.

Regulatory Compliance:

• Ensure that all digital channels comply with industry regulations and internal policies.
• Work closely with legal and compliance teams to ensure that all partnerships and operations align with relevant regulatory standards.

Channel Optimization:

• Continuously review and optimize the company’s digital channels to ensure they are aligned with the company’s business goals.
• Drive efficiency through improved integration and utilization of digital platforms.
• Identify and mitigate risks in the operation of digital channels.

Reporting & Analytics:

• Provide detailed reports on the performance of digital channels, including key performance indicators (KPIs) such as uptime, transaction success rate, and user engagement.
• Conduct data analysis to identify trends, opportunities, and areas for improvement.
• Present insights and performance metrics to senior leadership.
• Any other tasks as assigned by the line manager.

Qualifications / Requirements

• Bachelor’s Degree in Business, Information Technology, or a related field. An MBA or equivalent qualification is a plus.
• 7+ years of experience in digital channel management, vendor relationship management, or a similar role within a technology-driven organization.
• Proven experience managing third-party vendors and optimizing digital channels for business growth.
• Strong knowledge of the financial services industry and its regulatory requirements.
• Proficiency in project management tools and methodologies.

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Job Summary

• The Branch Manager manages and oversees all branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis.
• He/She is responsible for consistently improving productivity and streamlining branch activities to maximize results and achieve peak performance levels.

Duties & Responsibilities

• Oversee and manage all aspects of the business such as Accounting, HR, Sales and Operations
• Developing and implementing sales plans and targets, ensuring they are met accordingly.
• Drive sales team to meet individual targets for both liability & risk asset.
• Generate profitable operating leases, assets and liabilities.
• Recruit sales reps and partners to drive the mission of business expansion.
• Segment the region for sales team to ensure better market penetration.
• Evaluate sales strategies for performance against objectives, and making necessary changes as required.
• Work closely with the strategy and marketing department to ensure consistency in the look and structure of sales collateral materials, packages and proposals etc.
• Identify, develop, and implement processes towards improving customer satisfaction, sales efficiency, etc.
• Ensure and maintain business relationships, resolving customer problems as needed.
• Ensure the sales teams have adequate skills and information to carry out their duties.
• Assist in evaluating employee performance and providing feedback and coaching as needed.
• Observing and recognizing employee achievements and encouraging excellence in the work environment
• Conducting regular sales and operations meetings.
• Providing necessary sales and operations reports to the head office when due.
• Participating in meetings and reporting accordingly.
• Briefing employees on current sales goals, promotions, and other relevant information
• Organizing marketing activities and events for the branch and increasing brand awareness for the company within the community.
• Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback.
• Ensuring compliance with all applicable laws/regulations for the industry within state and country of branch location.
• Assessing market conditions and identifying opportunities.
• Managing budgets, allocating branch funds, operations, logistics and defining financial objectives.
• Ensuring branch adherence to high ethical and professional standards.

Qualifications / Requirements

• A Bachelor's Degree in Administration, Finance, Management, Marketing or a related field.
• Advanced degrees, certifications and/or professional membership will be an added advantage
• 5+ years progressive experience in a people management and sales role.
• Good understanding of industry laws and regulations.
• A drive to reach sales and service goals.
• Excellent organizational and leadership skills.

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Job Summary

• The Marketing Communications Manager is responsible for developing, executing, and managing comprehensive marketing communications strategies that increase the visibility, impact, and reach of the organization’s brand and products.
• This role involves overseeing all online and offline communications initiatives, ensuring alignment with the company's strategic goals, and optimizing efforts to generate high-probability sales leads.
• The Marketing Communications Manager will collaborate with various departments, lead a team, manage external communications partners, and ensure the effective promotion of the company’s brand across all media channels.

Duties and Responsibilities
Strategy Development:

• Develop and implement creative marketing communication strategies and campaigns to enhance the organization's brand and product visibility in the marketplace.
• Design communication plans that generate high-quality leads and position the brand to achieve strategic marketing goals.
• Develop and execute digital marketing strategies that drive revenue growth, enhance brand positioning, and reach the target audience optimally.

Campaign Management:

• Oversee the execution of marketing campaigns across digital and traditional platforms, ensuring they align with the company’s mission, vision, and strategic goals.
• Monitor the performance of all marketing communications campaigns, analyze industry trends, and generate feedback for areas requiring immediate attention.

Team Leadership:

• Lead and manage the Communications Unit, coordinating efforts across branches and locations to ensure optimal campaign execution.
• Motivate and mentor team members to enhance their skills, ensuring a collaborative team spirit that drives the achievement of organizational objectives.
• Support the professional development of the team, ensuring continuous improvement in their marketing communications expertise.

Brand Management:

• Continuously manage and improve the company’s brand perception both internally and externally, ensuring alignment with organizational values.
• Plan and execute brand engagement activities through digital and physical media, ensuring the brand stays top-of-mind for customers.
• Ensure high-quality, engaging content is developed for all online and offline marketing channels.

Budget Management:

• Develop and manage the communications budget, ensuring campaigns and plans are executed within budget and deadlines.
• Coordinate with external communication consultants, agencies, and vendors to achieve goals within the allocated budget.

Cross-Departmental Collaboration:

• Work closely with sales, HR, client experience, and other internal departments to ensure integrated marketing communication efforts and campaigns align with business goals.
• Provide strategic support to other teams to ensure marketing communications efforts align with the overall customer experience and sales objectives.

Media Relations & Event Management:

• Establish and maintain strong relationships with media and PR contacts to ensure positive coverage and heightened brand visibility.
• Oversee event marketing and communications activities, ensuring impactful promotion of the organization’s initiatives through various channels.

Reporting & Analysis:

• Provide regular reports on the performance of marketing campaigns, including return on investment (ROI), key performance indicators (KPIs), and feedback on areas for improvement.
• Use analytics and data-driven insights to continuously optimize communications strategies and campaigns.

Crisis Communication:

• Manage the company’s response to communication crises, maintaining calm and control while delivering clear, concise, and strategic responses.
• Ensure all internal and external communication aligns with the organization’s values and protects the company’s reputation during high-pressure situations.
• Any other task as assigned by the line manager

Qualification / Requirements

• Bachelor's Degree in Marketing, Communications, Media, Public Relations, or a related field.
• Minimum of 10 years of experience in marketing communications or a similar role.
• Strong knowledge of marketing tools, digital media, and traditional communications channels.
• Proven experience in developing and implementing marketing strategies across diverse media.
• Demonstrated ability to lead, inspire, and manage a high-performing team.
• Excellent communication skills, both verbal and written, with a high level of attention to detail and aesthetics.
• Solid understanding of event marketing, media relations, and brand management.
• Proven project management, time management, and problem-solving abilities.
• Strong ability to maintain calm and strategic thinking under high-pressure situations.
• Expertise in budget management and delivering results within tight financial constraints.
• Ability to build and maintain relationships with key stakeholders, both internally and externally.
• Demonstrated commitment to achieving non-stop success and flexibility in adapting to changing business environments.