Senior Channel and Partnership Manager at The Concept Group

Job Summary

• The Senior Channel & Partnership Manager plays a critical role in driving the strategic vision of the company’s digital channels by managing third-party service providers, ensuring operational efficiency, and optimizing these channels for business growth.
• This role requires a proactive leader who can manage vendor relationships, oversee digital channel performance, and ensure the seamless integration of digital platforms into the company's ecosystem.
• Reporting directly to the Head of Business Operations, the Channel & Partnership Manager will also collaborate with various internal teams to ensure alignment with business objectives and regulatory requirements.

Job Scope

• The Senior Channel & Partnership Manager will be responsible for overseeing and optimizing the company’s digital channels, ensuring the smooth integration and operation of third-party services tied to key platforms such as the Wealth Management Portal, Credit Portal, USSD, and other digital sales channels.
• This role involves managing relationships with internal and external stakeholders, including vendors and cross-functional teams, to ensure the success of the company's digital offerings.
• The manager will also ensure regulatory compliance and work closely with product and business teams to maximize the efficiency and growth of digital channels.

Duties & Responsibilities 
Channel Management:

• Oversee the performance of the company’s digital channels (Wealth Management Portal, Credit Portal, USSD, etc.) and ensure they are fully optimized for business growth and operational efficiency.
• Continuously evaluate the performance of these channels and provide recommendations for improvements.
• Ensure seamless integration and operation of third-party services with the company’s platforms.

Partnership & Collaboration:

• Build and maintain strong relationships with both internal teams (Product, IT, Business Operations) and external vendors to ensure smooth channel operations.
• Act as a liaison between the company and third-party vendors, ensuring that SLAs (Service Level Agreements) are met.

Vendor Relationship Management:

• Manage relationships with third-party vendors and outsourced software/application providers.
• Ensure timely updates, integrations, and issue resolution with vendors to ensure smooth operations of digital channels.
• Negotiate contracts and agreements with third-party service providers.

Regulatory Compliance:

• Ensure that all digital channels comply with industry regulations and internal policies.
• Work closely with legal and compliance teams to ensure that all partnerships and operations align with relevant regulatory standards.

Channel Optimization:

• Continuously review and optimize the company’s digital channels to ensure they are aligned with the company’s business goals.
• Drive efficiency through improved integration and utilization of digital platforms.
• Identify and mitigate risks in the operation of digital channels.

Reporting & Analytics:

• Provide detailed reports on the performance of digital channels, including key performance indicators (KPIs) such as uptime, transaction success rate, and user engagement.
• Conduct data analysis to identify trends, opportunities, and areas for improvement.
• Present insights and performance metrics to senior leadership.
• Any other tasks as assigned by the line manager.

Qualifications / Requirements

• Bachelor’s Degree in Business, Information Technology, or a related field. An MBA or equivalent qualification is a plus.
• 7+ years of experience in digital channel management, vendor relationship management, or a similar role within a technology-driven organization.
• Proven experience managing third-party vendors and optimizing digital channels for business growth.
• Strong knowledge of the financial services industry and its regulatory requirements.
• Proficiency in project management tools and methodologies.