Branch Manager at The Concept Group

Job Summary

• The Branch Manager manages and oversees all branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis.
• He/She is responsible for consistently improving productivity and streamlining branch activities to maximize results and achieve peak performance levels.

Duties & Responsibilities

• Oversee and manage all aspects of the business such as Accounting, HR, Sales and Operations
• Developing and implementing sales plans and targets, ensuring they are met accordingly.
• Drive sales team to meet individual targets for both liability & risk asset.
• Generate profitable operating leases, assets and liabilities.
• Recruit sales reps and partners to drive the mission of business expansion.
• Segment the region for sales team to ensure better market penetration.
• Evaluate sales strategies for performance against objectives, and making necessary changes as required.
• Work closely with the strategy and marketing department to ensure consistency in the look and structure of sales collateral materials, packages and proposals etc.
• Identify, develop, and implement processes towards improving customer satisfaction, sales efficiency, etc.
• Ensure and maintain business relationships, resolving customer problems as needed.
• Ensure the sales teams have adequate skills and information to carry out their duties.
• Assist in evaluating employee performance and providing feedback and coaching as needed.
• Observing and recognizing employee achievements and encouraging excellence in the work environment
• Conducting regular sales and operations meetings.
• Providing necessary sales and operations reports to the head office when due.
• Participating in meetings and reporting accordingly.
• Briefing employees on current sales goals, promotions, and other relevant information
• Organizing marketing activities and events for the branch and increasing brand awareness for the company within the community.
• Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback.
• Ensuring compliance with all applicable laws/regulations for the industry within state and country of branch location.
• Assessing market conditions and identifying opportunities.
• Managing budgets, allocating branch funds, operations, logistics and defining financial objectives.
• Ensuring branch adherence to high ethical and professional standards.

Qualifications / Requirements

• A Bachelor's Degree in Administration, Finance, Management, Marketing or a related field.
• Advanced degrees, certifications and/or professional membership will be an added advantage
• 5+ years progressive experience in a people management and sales role.
• Good understanding of industry laws and regulations.
• A drive to reach sales and service goals.
• Excellent organizational and leadership skills.