Jobs at Sundry Foods Limited

An Information Systems (IS) Support Officer plays a critical role in ensuring the smooth operation of an organization's IT infrastructure and systems. They provide technical assistance, troubleshoot issues, and support users to maximize the efficiency and effectiveness of information systems.

Key Responsibilities

• Technical Support:
• Assist users with hardware, software, and network issues.
• Troubleshoot and resolve system errors or malfunctions.

System Maintenance:

• Perform regular updates, backups, and patches to ensure system reliability.
• Monitor system performance and address potential issues proactively.

User Training:

• Educate staff on how to use systems and applications effectively.
• Create user guides and documentation.

Security Management:

• Implement and enforce security protocols to protect data and systems.
• Monitor for vulnerabilities and respond to security incidents.

Help Desk Operations:

• Manage support tickets and ensure timely resolution of issues.
• Provide remote or on-site assistance as needed.
• System Upgrades and Implementation:
• Assist in deploying new software, hardware, or systems.
• Test and evaluate new technologies before rollout.

Tools and Technologies

• Help Desk Software: ServiceNow, Zendesk, Jira.
• Remote Support Tools: TeamViewer, AnyDesk.
• Monitoring Tools: Nagios, SolarWinds.
• Security Tools: Antivirus software, firewalls, intrusion detection systems

Other Requirements: Microsoft Certification: MCSA, MCSE or MCITP Server Administrator is desirable. 

A minimum of three years relevant experience is required. Role may require travel so only candidates willing and available to travel while on the job should apply.

Required Qualification: A degree or certification in IT, Computer Science, or a related field. Certifications like CompTIA A+, ITIL, Cisco, Oracle or Microsoft Certified: Modern Desktop Administrator are advantageous.

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A Helpdesk Officer is a frontline IT professional responsible for providing technical support and assistance to users within an organization. They act as the first point of contact for resolving IT-related issues, ensuring smooth operation of systems and minimizing downtime. 

Key Responsibilities

User Support:

• Respond to user inquiries via phone, email, or chat.
• Troubleshoot and resolve hardware, software, and network issues.

Incident Management:

• Log, track, and prioritize support tickets using helpdesk software.
• Escalate complex issues to higher-level support teams when necessary.

System Maintenance:

• Perform routine checks and updates to ensure systems are functioning optimally.
• Assist with software installations and configurations.

Documentation:

• Maintain records of issues, resolutions, and user feedback.
• Create and update user guides and FAQs.

Training:

• Provide basic training to users on new systems or applications.
• Security Compliance:
• Ensure users follow security protocols (e.g., password policies, data protection).

Tools and Technologies

• Helpdesk Software: ServiceNow, Zendesk, Freshdesk, Jira Service Desk.
• Remote Support Tools: TeamViewer, AnyDesk, Remote Desktop Protocol (RDP).
• Monitoring Tools: Nagios, SolarWinds, PRTG Network Monitor.
• Collaboration Tools: Microsoft Teams, Slack, Zoom.

Other Requirements: Microsoft Certification: MCSA, MCSE or MCITP Server Administrator is desirable. 

A minimum of three years relevant experience is required. The role may require travel so only candidates willing and available to travel while on the job should apply.

Required Qualification: A degree or certification in IT, Computer Science, or a related field. Certifications like CompTIA A+, ITIL, Cisco, Oracle or Microsoft Certified: Modern Desktop Administrator are advantageous.