Jobs at Sunbeth Global Concepts (SGC)

The IT Technical Analyst is a vital member of the IT team at Sunbeth, ensuring the smooth and efficient operation of IT systems and applications across all Strategic Business Units (SBUs). This role blends technical expertise with analytical thinking and problem-solving skills, leveraging technology for business advantage. Responsibilities include comprehensive technical support, automation implementation, fostering innovation, and promoting cybersecurity best practices.

Job Details

• Technical Support and System Administration:
• Provide expert support for IT systems and applications.
• Manage user accounts, install/configure
• Software, resolve hardware/software issues.
• IT Project Participation and Automation:
• Support IT projects and automation initiatives.
• Develop in-house digital solutions using tools like Power Automate and PowerApps.
• Process Improvement and Knowledge Management:
• Identify recurring issues and implement preventative solutions.
• Maintain documentation and a shared knowledge base on 
• Technology Innovation and Security Awareness:
• Stay informed on emerging technologies and AI trends, explore their application for business improvement, and promote cybersecurity best practices within the organization.

Requirements

Educational Requirements

• A bachelor’s degree, HND or post graduate certificate degree in IT, engineering, business, or related field.

Professional Requirements

• CompTIA A+
• CompTIA Network+
• ITIL Foundation 
• Microsoft AI fundamentals 
• Microsoft Certified: Azure Fundamentals (AZ-900)
• ISC2 Certified in Cybersecurity (CC) or CompTIA Security+

Experience Requirements

• Experience in supporting cloud-based environments (e.g., Microsoft 365, Azure) and SaaS applications.
• Working knowledge of ERP systems.
• Proven experience with automation tools (e.g., Power Automate, Power Apps) is highly desirable. 

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The Client Support Analyst serves as the first point of contact for end-users across all Sunbeth Global Concepts Strategic Business Units (SBUs). This role ensures the efficient operation of IT systems by providing technical assistance, resolving incidents, supporting applications, and maintaining high levels of user satisfaction and system reliability.

Job Details

Technical Support and Troubleshooting:  

• Provide first-line support for hardware,  software, network, and application issues  through phone, email, chat, remote tools,  and on-site visits.  Ticket and 

Knowledge Base Management:  

• Log, categorize, track, and close support  tickets in the ITSM platform.  
• Document solutions and maintain  knowledge base articles.  

User Account and Application Support: 

• Support user access (creation,  termination, password resets) and provide  help for business applications like  Microsoft 365, ERP, Teams, and  SharePoint.  

Security and IT Asset Support:  

• Report and escalate security incidents.  
• Update and maintain IT asset inventory. 
• Conduct quarterly user awareness sessions.

Requirements

Educational Requirements

• Bachelor’s degree, HND or post graduate diploma or certificate in computer, IT or engineering fields

Professional Requirements

• CompTIA A+ CompTIA Network+ Microsoft 365 Certified: Endpoint Administrator Associate Microsoft certified: AI Fundamentals Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate ITIL Foundation Certification

Experience Requirement

• 2-3 years of experience in a client support, help desk, or technical support role.
• Experience supporting Microsoft 365 applications.