IT Technical Analyst at Sunbeth Global Concepts (SGC)

The IT Technical Analyst is a vital member of the IT team at Sunbeth, ensuring the smooth and efficient operation of IT systems and applications across all Strategic Business Units (SBUs). This role blends technical expertise with analytical thinking and problem-solving skills, leveraging technology for business advantage. Responsibilities include comprehensive technical support, automation implementation, fostering innovation, and promoting cybersecurity best practices.

Job Details

• Technical Support and System Administration:
• Provide expert support for IT systems and applications.
• Manage user accounts, install/configure
• Software, resolve hardware/software issues.
• IT Project Participation and Automation:
• Support IT projects and automation initiatives.
• Develop in-house digital solutions using tools like Power Automate and PowerApps.
• Process Improvement and Knowledge Management:
• Identify recurring issues and implement preventative solutions.
• Maintain documentation and a shared knowledge base on 
• Technology Innovation and Security Awareness:
• Stay informed on emerging technologies and AI trends, explore their application for business improvement, and promote cybersecurity best practices within the organization.

Requirements

Educational Requirements

• A bachelor’s degree, HND or post graduate certificate degree in IT, engineering, business, or related field.

Professional Requirements

• CompTIA A+
• CompTIA Network+
• ITIL Foundation 
• Microsoft AI fundamentals 
• Microsoft Certified: Azure Fundamentals (AZ-900)
• ISC2 Certified in Cybersecurity (CC) or CompTIA Security+

Experience Requirements

• Experience in supporting cloud-based environments (e.g., Microsoft 365, Azure) and SaaS applications.
• Working knowledge of ERP systems.
• Proven experience with automation tools (e.g., Power Automate, Power Apps) is highly desirable.