Jobs at Sun King (Formerly Greenlight Planet)

About the Role

• The Refurbishment Line Manager oversees end-to-end refurbishment operations in Lagos facilities, ensuring that returned and recovered solar products are efficiently assessed, repaired, graded, and restored to a saleable condition. 
• This role also encompasses full inventory accountability for spare parts, refurbished goods, and field return goods, maintaining accurate stock records, minimising losses, and ensuring materials are available to facilitate uninterrupted refurbishment throughput.

What you would be expected to do
Operations Management:

• Coordinate, organise, and oversee daily refurbishment line operations across multiple locations.
• Establish and monitor production targets, ensuring throughput, quality, and turnaround time (TAT) KPIs are consistently achieved.
• Oversee the end-to-end flow of returned products—from intake and diagnostics through repair, grading, and dispatch.
• Coordinate closely with logistics, warehouse, and supply chain teams to ensure efficient material flow.

Inventory Management:

• Maintain accurate and up-to-date inventory records for spare parts, refurbished goods, and field return goods across all locations.
• Oversee the intake, logging, and classification of all field return goods, ensuring proper condition assessment and traceability from receipt to final disposition.
• Manage spare parts inventory to ensure adequate stock levels for uninterrupted refurbishment operations while minimising excess or obsolete inventory.
• Implement stock control processes, including cycle counts, periodic stock audits, and reconciliation of physical and system inventory records.
• Work with procurement and supply chain teams to forecast spare parts requirements based on return volumes and repair trends.
• Ensure refurbished goods are appropriately graded, labelled, and stored, with clear visibility of available stock for redeployment or resale.
• Identify and escalate inventory discrepancies, shrinkage, or losses, and coordinate corrective actions.

Team Management:

• Coordinate, develop, and enable a team of refurbishment technicians and quality inspectors.
• Conduct regular performance reviews, identify development needs, and design training plans.
• Foster a workplace culture centred on accountability, safety, and teamwork.

Quality Assurance:

• Implement and apply quality control standards at every stage of the refurbishment process.
• Oversee product grading frameworks to ensure accurate classification of refurbished units.
• Investigate quality issues and recurring defect trends using root cause assessment.

Process Improvement & Reporting

• Identify opportunities to improve efficiency, reduce waste, and lower refurbishment costs per unit.
• Maintain accurate operational records and produce regular reports on output, quality, inventory, and costs.
• Enable the implementation of new systems, tools, and processes as the refurbishment programme scales.

Health, Safety & Compliance:

• Ensure refurbishment operations comply fully with health, safety, and environmental requirements.
• Conduct regular safety audits and maintain a safe working environment for all team members.
• Oversee disposal of non-recoverable components in line with e-waste and local regulatory requirements.

Requirements

You might be a strong candidate if you:

• Bachelor's Degree or its equivalent in Engineering or another relevant discipline.
• 5+ years of experience in a refurbishment, manufacturing, or repair operations environment. Proven experience managing production lines or technical teams in a fast-paced environment.
• Good knowledge of solar PV systems, electrical wiring standards, and power electronics. Demonstrated experience in inventory management, including spare parts, returned goods, and finished goods stock control.
• Understanding of quality control, grading processes, and defect management. Excellent organisational skills with the ability to manage multiple priorities and locations.
• Excellent verbal and written communication skills.
• Critical thinking skills with the ability to structure problems and drive solutions even in ambiguous situations.
• Entrepreneurial mindset with the ability to work autonomously, apply innovative thinking, solve problems effectively, and exercise sound judgment.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

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About the Role

• This role presents an exciting opportunity to help shape customer experiences for millions of people living in off-grid communities across Nigeria. 
• The position involves using technical expertise, critical thinking, and problem-solving skills to address customer needs related to product replacement, warranty claims, troubleshooting, logistics, and service training.

What you would be expected to do

Customer Service & Warranty Management:

• Manage warranty claims and customer complaints across multiple channels.
• Review claims, investigate issues, identify root causes, and ensure resolution within established service levels.
• Deliver updates to customers, partners, retailers, and internal stakeholders throughout the resolution process.
• Review warranty trends and escalate recurring or complex issues to improve product quality and customer experience.
• Ensure delivery of after-sales service requirements and contractual SLAs while working across sales and partner functions.

SAP Operations & Data Management:

• Manage SAP records for warranty claims, service orders, repairs, inventory movements, returns, and spare parts transactions.
• Execute service notifications, repair orders, and goods movements in accordance with company procedures.
• Complete month-end activities, reconciliations, and master data updates to ensure data accuracy and operational efficiency.

Data Integrity & Continuous Improvement:

• Conduct data audits and resolve discrepancies to maintain system accuracy and reliability.
• Develop and implement standard operating procedures (SOPs) and data management practices.
• Review reporting quality and data integrity, identifying opportunities for process improvement.
• Participate in SAP upgrades, testing activities, and system enhancement initiatives.

Spare Parts & Reverse Logistics:

• Manage spare parts inventory and distribution across service locations.
• Oversee reverse logistics activities for returned, defective, and warranty-replaced products.
• Ensure accurate tracking, reconciliation, and reporting of inventory movements.
• Review inventory performance and recommend actions for excess, obsolete, or slow-moving stock.

Reporting & Performance Monitoring:

• Generate and distribute reports on warranty performance, service requests, inventory usage, and returns.
• Track key performance indicators (KPIs), service level requirements (SLAs), and turnaround times (TATs).
• Produce operational insights and recommendations to improve performance and efficiency.

Stakeholder Engagement:

• Handle after-sales inquiries from customers, partners, and internal teams.
• Build productive working relationships across departments and stakeholder groups to resolve issues and enhance service delivery.
• Deliver information through reports, presentations, and stakeholder discussions.

Requirements

You might be a strong candidate if you have:

• Bachelor's Degree or its equivalent in Engineering or another relevant discipline.
• Minimum of 5 years' experience in operations, data management, or inventory management, preferably within after-sales service, logistics, or the consumer goods sector.
• Good data interpretation and presentation skills, with the ability to translate information into clear recommendations and actions.
• Proficiency in ERP systems (SAP experience is an advantage) and advanced skills in Microsoft Excel and/or Google Sheets for reporting and data management.
• Effective verbal and written communication skills.
• A genuine interest in customer service and a focus on addressing customer needs in a timely manner.
• Ability to manage tasks effectively, contribute ideas, and support continuous improvement in processes and outcomes.
• Experience managing spare parts inventory, warranty logistics, or reverse logistics in a field-based environment.
• Willingness to travel within and outside, where required, to other markets within the region.
• Good planning, coordination, and organizational skills.
• Ability to evaluate information, identify opportunities for improvement, and contribute to effective outcomes, including in evolving situations.
• Comfortable working in a dynamic environment and contributing to team goals while managing individual deliverables.
• Demonstrates respect for others, professionalism, openness to feedback, and a positive approach to working with others.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

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About the Role

• The After Sales – ERP Associate (SAP) is accountable for maintaining the accuracy, completeness, and integrity of all after-sales data within SAP. 
• The role involves performing structured daily, weekly, and monthly system entries covering warranty claims, service orders, field returns, spare parts transactions, and reverse logistics movements. 
• Beyond transactional data entry, the Associate will design and maintain a performance dashboard for after-sales activity, assist with reporting cycles, and play a key role in data hygiene, spare parts inventory management, and continuous improvement of SAP usage across the after-sales function.

What you would be expected to do

SAP Data Entry & Transaction Management:

• Perform structured, timely SAP entries on a daily, weekly, and monthly basis covering all after-sales transactions, including warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns.
• Create and process Service Notifications, Service Orders (CS module), and Repair Orders in SAP, ensuring accurate classification, coding, and status updates throughout the lifecycle.
• Record and process all field return goods movements in SAP — including material returns (MIGO), transfer postings, and scrapping transactions — maintaining full traceability from receipt to final disposition.
• Process spare parts issues and receipts in SAP, ensuring all stock movements are captured accurately and on time against the correct cost centres, plant codes, and storage locations.
• Execute month-end and period-close entries for the after-sales function, including GR/IR reconciliation, open order clearance, and stock valuation updates.
• Maintain master data accuracy — including material master, service master, customer master, and equipment records — flagging discrepancies to the system administrator for resolution.

Performance Dashboard Design & Maintenance:

• Design, build, and maintain a comprehensive after-sales performance dashboard drawing data from SAP and supplementary tools (e.g. Excel, Power BI, or SAP Analytics Cloud).
• Dashboard to cover key after-sales KPIs.
• Develop and standardise dashboard templates for use across multiple geographies, ensuring consistency in definitions, data sources, and reporting periods.
• Collaborate with After Sales Managers and regional teams to identify new metrics or views required as the business scales.
• Maintain version control and documentation of all dashboard logic, data sources, and refresh schedules.

Data Integrity & System Hygiene:

• Conduct regular SAP data audits to identify and correct errors, including duplicate entries, incorrect material codes, misclassified service orders, and open transactions that should be closed.
• Monitor and resolve GR/IR mismatches, unconfirmed service orders, and stale open purchase requisitions or orders related to after-sales activities.
• Enforce data entry standards across the after-sales team — developing SOPs, checklists, and training guides to ensure consistent and accurate system usage.
• Proactively identify data quality issues that impact reporting accuracy and work with relevant stakeholders to implement corrective and preventive actions.
• Assist with SAP system upgrades, configuration changes, or new module rollouts by testing transactions, validating data migration, and documenting outcomes.

Reporting & Performance Monitoring:

• Generate and distribute standard after-sales reports on a daily, weekly, and monthly basis — including warranty ageing reports, open service order summaries, spare parts consumption reports, and return goods status reports.
• Prepare monthly after-sales performance packs for management review, consolidating SAP data with field inputs and commentary on variance vs. targets.
• Track and report on after-sales cost elements, including warranty costs, repair labour, spare parts expenditure, and write-offs, assisting Finance with accurate accruals.
• Monitor SLA and TAT compliance for service and repair orders, flagging breaches and trends to management.

Spare Parts & Reverse Logistics:

• Manage end-to-end spare parts transaction flows in SAP — from purchase requisition and goods receipt through to issue, transfer, and return — ensuring every movement is captured accurately.
• Coordinate with the warehouse and logistics teams to ensure SAP accurately reflects physical spare parts movements across all storage locations and plants.
• Track reverse logistics flows of defective and field return goods in SAP, maintaining a full chain of custody from field collection through assessment to final disposition (repair, refurbish, scrap, or supplier return).
• Assist the After Sales team in managing supplier warranty claims by ensuring relevant SAP documentation (serial numbers, material documents, service orders) is available and accurate.
• Identify and escalate slow-moving, excess, or obsolete spare parts inventory in SAP, supporting periodic review and write-off processes.

Spare Parts Inventory Management:

• Maintain accurate spare parts inventory records in SAP across all after-sales locations, ensuring stock levels are always aligned with physical counts.
• Coordinate and support periodic spare parts cycle counts and annual stock takes, reconciling SAP system quantities against physical counts and posting adjustment entries as required.
• Ensure correct valuation, batch management, and serial number tracking of spare parts within SAP, particularly for high-value or controlled components.
• Produce monthly spare parts inventory reports, including stock ageing, consumption, and dead stock analysis for management review.

Requirements
You might be a strong candidate if you have:

• A Bachelor's Degree or its equivalent in Business Administration, Supply Chain Management, Information Systems, Engineering, or a related field.
• 2–4 years of hands-on experience working with SAP in an after-sales, service operations, supply chain, or logistics function.
• Practical experience with SAP modules, including CS (Customer Service), MM (Materials Management), and/or PM (Plant Maintenance).
• Proficiency in Microsoft Excel for data examination, reporting, and dashboard development.
• Experience in inventory management and stock control, with an awareness of spare parts and reverse logistics processes.
• Ability to interpret data, identify trends, and generate actionable insights.
• High attention to detail and a disciplined approach to data accuracy and system hygiene.
• Excellent verbal and written communication skills.
• Critical thinker: ability to structure problems and move toward solutions, even in ambiguous situations.
• Entrepreneurial attitude with the ability to exercise self-direction, figure things out through innovative thinking and strong problem-solving skills, and react thoughtfully in dynamic situations.
• Motivated by the social mission to provide energy to consumers and employment to rural communities.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.