Jobs at Skipper Eye-Q Hospital

Job Responsibilities

• Patient Greeting & Registration: Welcoming patients and updating demographic information.
• Scheduling:Booking, rescheduling, and cancelling appointments, including coordinating with specialized staff.
• Telephone Management: Answering high-volume calls, directing calls, and taking messages.
• Check-in/Check-out: Verifying insurance, obtaining authorizations (e.g., VSP), processing payments, and scheduling follow-up appointments.
• Medical Records Management: Maintaining Electronic Medical Records (EMR), scanning documents, and preparing patient charts.
• Optical Support: Matching completed glasses/contacts with paperwork and notifying patients for pick-up.
• Patient Care: Assisting with patient inquiries, providing information on procedures, and managing patient flow to ensure a quiet, calm environment.
• Administrative Tasks: Managing faxes, emails, and ensuring the lobby is clean.

Key Requirements

• Experience: Previous experience in a medical office or customer service setting is preferred (1-2 years often required).
• Skills:
  • Proficiency in EMR systems (e.g., Practice Fusion, Accuro) and Microsoft Office Suite.
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Basic knowledge of medical terminology.
• Attributes: Empathy, professionalism, attention to detail, and a team-player mentality.

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Key Job Responsibilities

• Referral Partner Management:Maintain and update records of referral doctors, clinics, and health maintenance organizations (HMOs).
• Commission/Incentive Processing:Calculate, verify, and process payments (commissions or referral fees) to referring practitioners and institutions.
• Accounts Receivable & Invoicing:Manage invoices for referred patients, ensuring accurate billing and following up on outstanding payments from partners.
• Database Maintenance:Maintain accurate and up-to-date databases (CRM) of all referral sources, including tracking patient volume from each source.
• Reconciliation & Reporting:Reconcile referral account transactions with the general ledger and prepare weekly/monthly reports on referral trends and revenue.
• Stakeholder Liaison:Act as the primary contact for inquiries from referral partners regarding billing, patient status, or payment queries.
• Support Marketing Activities:Collaborate with the marketing department to track the success of promotional events or campaigns targeted at referring physicians.

Key Requirements & Qualifications

• Education: BSc/HND in Accounting, Finance.
• Experience: 1 – 3 years of experience as an Account Officer, with a preference for experience in a healthcare or hospital setting.
• Analytical Skills: Strong analytical skills to interpret referral data and manage complex financial records.
• Software Proficiency: Proficiency in MS Excel (VLOOKUP, Pivot Tables) and accounting software like SAP, Sage 50 (Peachtree), QuickBooks, or hospital information systems (HIS).
• Interpersonal Skills: Excellent communication skills to build and maintain relationships with external doctors and partners.
• Attention to Detail: Meticulous approach to recording data to ensure accuracy in invoicing and payments.
• Proactive Attitude: Ability to work with little supervision in a fast-paced environment.

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Responsibilities

• Interpreting the results of eye examinations, using prescriptions written by Optometrists and Ophthalmologists
• Advising patients on frame weights, materials, styles and colors
• Recommending lenses, coatings and frames to suit customers’ needs
• Measuring customers to determine suitable types and styles of frames
• Adjusting frames so they fit properly
• Preparing orders for glasses and contact lenses by checking prescriptions, lens thickness and other specifications
• Making sure that orders for glasses and contact lenses have been processed accurately.

Requirements

• Candidates with at least a Diploma in Dispensing Opticianry.