Maintenance Repair and Overhauling (MRO) / After-Sales Manager at Proforce Limited

Job Summary

• The MRO and After-Sales Manager is responsible for overseeing all maintenance, repair, overhaul, and after-sales operations to ensure optimal vehicle performance, customer satisfaction, and compliance with company and manufacturer standards.
• The role ensures effective post-production support, service quality, warranty management, and continuous improvement of after-sales services.

Key Responsibilities

• Maintenance, Repair & Overhauling (MRO)
• Plan, manage, and supervise maintenance, repair, and overhaul activities for vehicles and related equipment.
• Ensure effective preventive and corrective maintenance programs are implemented.
• Oversee diagnosis, repair, refurbishment, and overhaul of vehicles and assemblies.
• Ensure availability and proper use of tools, equipment, and spare parts.

After-Sales & Customer Support:

• Manage after-sales service operations including warranty claims, customer complaints, and service quality.
• Develop and enforce service standards to enhance customer satisfaction.
• Coordinate service support for dealerships, fleet customers, and service centers.
• Handle escalated customer issues and ensure timely resolution.

Operations & Team Management:

• Lead, supervise, and develop technicians, service advisors, and support staff.
• Set performance targets and monitor team productivity and efficiency.
• Conduct training and skills development programs for technical teams.

Quality, Compliance & Reporting:

• Ensure compliance with manufacturer specifications, quality standards, and safety regulations.
• Monitor repeat faults and implement corrective actions.
• Prepare operational, performance, and warranty reports for management review.

Process Improvement & Cost Control:

• Implement continuous improvement initiatives to reduce downtime and service costs.
• Optimize spare parts usage and manage service budgets.
• Collaborate with production, QC, and supply chain teams to improve product reliability.

Requirements & Qualifications

• B.Sc./HND in Automobile Engineering, Mechanical Engineering, Electrical/Electronics Engineering, or related discipline.
• Minimum of 7–10 years’ experience in automobile maintenance and after-sales operations, with at least 3 years in a managerial role.
• Strong technical knowledge of vehicle systems, diagnostics, and repairs.
• Proven experience in managing service operations, warranty processes, and customer support.
• Excellent leadership, planning, and organizational skills.
• Strong communication and customer-relationship management skills.
• Proficiency in MS Office and service management systems.

Health, Safety & Compliance:

• Ensure strict adherence to company HSE policies and standard operating procedures.
• Promote a safe working environment for staff and customers.