Patient Relationship Executive / Receptionist at Skipper Eye-Q Hospital

Job Responsibilities

• Patient Greeting & Registration: Welcoming patients and updating demographic information.
• Scheduling:Booking, rescheduling, and cancelling appointments, including coordinating with specialized staff.
• Telephone Management: Answering high-volume calls, directing calls, and taking messages.
• Check-in/Check-out: Verifying insurance, obtaining authorizations (e.g., VSP), processing payments, and scheduling follow-up appointments.
• Medical Records Management: Maintaining Electronic Medical Records (EMR), scanning documents, and preparing patient charts.
• Optical Support: Matching completed glasses/contacts with paperwork and notifying patients for pick-up.
• Patient Care: Assisting with patient inquiries, providing information on procedures, and managing patient flow to ensure a quiet, calm environment.
• Administrative Tasks: Managing faxes, emails, and ensuring the lobby is clean.

Key Requirements

• Experience: Previous experience in a medical office or customer service setting is preferred (1-2 years often required).
• Skills:
  • Proficiency in EMR systems (e.g., Practice Fusion, Accuro) and Microsoft Office Suite.
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Basic knowledge of medical terminology.
• Attributes: Empathy, professionalism, attention to detail, and a team-player mentality.