Customer Relationship Management Manager at Lyte Shipping Limited

Role Description

• This is a full-time on-site role for a Customer Relationship Management Manager located in Lagos.
• The CRM Manager will oversee the development and implementation of CRM strategies to enhance customer relationships, boost customer satisfaction, and drive sales.
• Day-to-day responsibilities include managing customer databases, analyzing data to identify trends and opportunities, creating targeted marketing campaigns, collaborating with sales and marketing teams, and ensuring seamless project execution while addressing customer needs and improving their overall experience.

Qualifications

• Strong Analytical and Problem-Solving Skills
• Excellent Communication and Interpersonal Skills
• Experience in Sales and Market Segmentation
• Proficiency in Project Management and Organizational Skills
• A results-driven approach with a strong focus on customer satisfaction
• Proficient in CRM tools and customer data analysis
• Bachelor's degree in Business Administration, Marketing, or a related field
• Experience in the logistics and shipping industry is an advantage